Categories
Communication Skills

Communication With Your Virtual Assistant is Essential

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Pulling together a virtual team is vital to the success of any solo professional, but even more important is maintaining regular communication with your team. If you were all sitting together in a office environment, communication wouldn’t be such a big issue – you could just walk over and chat to your assistant. But working virtually you have to set aside that time on a regular basis to talk and update one another.

This is true for all of your team members, not just your virtual assistant, but your web designer, your graphic designer, your bookkeeper, or any other team member you have on board.

My clients are long-term regular clients, who are looking to develop a partnership with their virtual assistant. I maintain that communication by recommending that we have a weekly telephone call. I schedule it in as one of the first jobs I do when we start working together. We have our phone call on the same day/time each week, so it becomes second nature.

Some weeks we may only have a quick two-minute check-in call; other weeks it may last for an hour. The purpose of our call is:

– to get to know one another
– to keep each other up-to-date on work
– to discuss any issues that have arose during the week that need our attention
– to plan future projects

How we conduct our phone calls is just as important as the phone call itself, and to make the best possible use of our time on the call I draw up an agenda. We work through it just as if we were holding an in-person meeting. I type up the notes afterwards and send them to my client. The notes then form the basis for our workload during the week, and are updated to produce the Agenda for next weeks’ call.

Communication is so important in a virtual relationship that you do need a regular communication system in place.

Having used this method of communicating with my clients for several years I’ve found it to be one of the best ways of staying in touch.
As well as being able to discuss issues relating to their business we can get to know one another too – essential for any virtual team!
By following this simple system not only do my clients get the best possible value of my time, but they are able to grow their businesses too!

Categories
Recommendations

5 Tips for Finding a Great Virtual Assistant

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I’ve been hearing too many stories of late from fellow business owners, clients, and colleagues who have had bad experiences when partnering with a virtual assistant.

So in this article I thought I would shake things up a bit and share with you my five tips for finding a GREAT virtual assistant for your business… and believe me, there ARE many great VAs out there; you just need to know what you want before you go looking!

1. Decide what your requirements are. What skills and abilities do you want your VA to possess? What projects/activities do you want them to be working on? Do they match your needs? Check out their websites, view client testimonials, and examine their profile.

2. One hat doesn’t fit all. Although VAs primarily provide administrative support, many are now specializing in different areas of business support. If you’re a speaker, look for a VA that specializes in speaker support; if you need help with your online marketing activities, look for a VA that specializes in this area. This might mean that you’ll work with more than one virtual assistant but each one has their own unique skills and abilities that they can bring to your business.

3. Cheaper isn’t always better. Don’t always go for the cheapest, even if you think they have a great skill-set. Here’s why… if a VA is charging quite a bit less than the average rate, how many billable hours do you think they are going to have to work or how many clients are they going to have to be serving so that they can make a good living from their business? I’m betting too many! This translates into too many balls to juggle, work slipping through the cracks, projects not being completed on time, and so comes the bad experiences that I’m hearing about. Which leads me on to the next point…

4. Business owner first; VA second. Like any business owner a virtual assistant will know that they are a business owner first, and a virtual assistant second, and so will be running their business accordingly. They will have systems in place for handling new client enquiries, and have a firm client consultation process in place. If, when you approach a potential VA, they ask you to book an appointment for a consultation take this as a very good sign – they have their system in place! You cannot begin working with a VA unless you’ve had this initial consultation first to ensure that you’re a good fit for one another. This process is a two-way street and one that is absolutely essential in ensuring you have a great experience in working with a virtual assistant.

5. Get it in Writing. Always ensure that you sign an agreement before any work starts so that you both know exactly what is expected of each other. This should include information about the fees, terms & conditions etc.

Bonus tip: Contact, contact, contact! And finally, contact your potential VA as many times as you feel necessary to ensure that you are 100% happy with them before any work starts.

Partnering with a virtual assistant is a great business investment for you; they can take a lot of the day-to-day work off your hands, freeing up valuable time for you so that you can focus on growing your business and doing those activities that only you can do, i.e. working one-on-one with clients, developing products etc.

And if you partner with a VA who has a business and marketing mindset they will be able to help you plan, strategize, and achieve your goals as well as making your To Do list their To Do list!

Don’t let prior bad experiences cloud your future decisions. If you take on board all the tips I’ve shared with you today, I guarantee you’ll find a GREAT virtual assistant!

Categories
Operations

5 Simple Tasks to Delegate so That You Can Free Up More Time

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Very often solo business owners know they have a need to partner with a Virtual Assistant (VA), but are not really sure how a virtual assistant can help them grow their business – they don’t fully understand what services the VA provides. This is usually discussed during the client consultation process, but sometimes the client can still feel a little overwhelmed and are not sure about delegating their workload – in fact that is how one of my clients felt recently!

If you’ve not partnered with a Virtual Assistant yet, these tasks will make an ideal ‘first project’ for you to work together on. If you’re already working with a Virtual Assistant, have a planning session with her right away.

By letting go of these five tasks that you SHOULD be delegating ensures that you can free up your time and focus on your clients and income generating activities:

#1 Designing promotions

Need to send seasonal cards to your clients? Or maybe you have a special holiday promotion? A VA can help you here by designing custom cards, calendars, flyers, postcards, brochures, or any other promotional item.

#2 Organizing and maintaining your mailing list

Is your mailing list all together in one place? Or is it on bits of paper and business cards that you’ve collected over several months, or even years? Do you even have a mailing list? Your VA can help you here by setting up and maintaining a mailing list for you. She can maintain your list all year round so that you can send regular mailings and promotions to your clients.

#3 Sending out your promotion

So, now you have your custom-designed promotions, and your up-to-date mailing list, but do you have the time to send out your promotions? A VA can help you here by sending out your seasonal cards and promotions for you. Once you have your promotional literature and mailing list organised, then your VA can save you HOURS of time by sending them out on your behalf – via email or post.

#4 Planning your Event

Thinking of hosting a teleclass or workshop? Your VA can organize and plan that event for you–from sending out the invitations to collating the RSVPs, producing the literature, or booking the venue – with today’s technology all of this can be done online!

#5 Helping you plan your marketing campaigns

If you’re already thinking ahead, then your VA can assist you by helping you to organize your year-round marketing campaigns.
Your VA is your long-term partner in your business, and a person to hand over those time-draining projects to, giving you the time to focus on your business.

And they want your business to succeed just as much as you do!

Categories
Planning & Management

To DIY or not to DIY…

This article contributed by Michelle Ulrich.
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To ‘Do-it-Yourself’ or Not to ‘Do-it-Yourself’, that is the Question!
We live in a do-it-yourself society. We want to save money by doing tasks we don’t even enjoy, but are we really saving money?
Take Chef Michael Elliston who lives in Puerto Rico as an example. He hired someone to design his website, but it ended up being a template where he entered the information on his own. His professional image was certainly not improved by his lack of web design knowledge or multiple grammar and spelling errors. That’s when he decided to hire a trustworthy and skilled Virtual Assistant; someone who could visualize and project his professional image in a much better light. He is very happy now and can focus on cooking, which is his passion (and livelihood)!
Michael’s story is the same all over the world. We don’t concentrate on what we do best; we are conditioned by society to do everything by ourselves. What do you love to do? If you are doing almost everything EXCEPT the one thing you love, you are wasting your own time and your potential income on that time.
A few tasks to outsource to a Virtual Assistant: • Bookkeeping • e-commerce – shopping carts • Ezines – online newsletters • Graphic and web design • Remote Office Management
Virtual assistants are truly resourceful. Just ask a VA today about your ideas and even ones you might think are impossible—you’ll be surprised at the results!

About the Author
Michelle Ulrich is the Chief Villager and founder of The Virtual Nation, an educational destination for Virtual Professionals around the globe. Michelle is an avid believer in giving back to her industry and she does this by offering coaching, teleclasses, resources, and tools, in addition to providing a community of learning, a nation of culture, and a virtual village for her members. Education is the foundation of her organization as well as for her own personal and professional development. Michelle has been a community college instructor teaching a Virtual Assistant certificate program online. Aside from coaching and teaching, she is also a speaker and soon-to-be author on the subject of Virtual Assistance. She maintains her private practice where she specializes in working with authors, coaches and speakers who struggle to keep up with e-commerce and new technologies. Clients can check out her services at www.virtualbusinessmarketing.com, while Virtual Assistants can find her over at www.thevirtualnation.com. She can be reached by telephone at (916) 536-9799 in the Pacific Time zone.

Categories
Starting Up

Your Niche, Your Ideal Client and Your Message

This article contributed by Michelle Ulrich.
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Why should you think about your niche, your ideal client and your message? If you don’t and your competitor does, guess who will get the client or close a sale? Your competitor will. These three areas will set you apart, create your unique selling proposition, and differentiate you from your competition.
As you work your way through each of these steps, you will begin to unfold the reasons why someone would want to do business with you versus your competitor.
Before we begin exploring your niche, let’s discover your passions. Your passions will tell you more about yourself and what to focus on in your business than you thought possible. Write down your current passions, things that you love to do, things that you could spend all day on if you had the time and no one interrupted you. Next, write down passions you used to feel that way about. Finally, write down things you think you would love to learn, things that you think would absolutely love to do someday. Don’t cheat yourself by writing things down you think others want you to do or explore. This is for you and you alone!
Grab a piece of paper, make three columns with the headings: 1) Current passions, 2) Past passions, and 3) Future passions (to explore). Write down as many things that come into your mind. Try not to let your mind tell you that you can’t write something down—write whatever comes to your mind. Don’t let negative self-talk enter your mind and keep you from writing something down. It could be the best stuff that comes out of your brain!
Now, look at all of your passions and see if there are any items that might correlate, like a child’s matching game. Draw a line connecting the items you think you’d like to match up even if you think there is no way they could realistically work together. Sit with this, sleep on it and then ask yourself if there are any possibilities, creative ways to match up these passions into your business. If you still don’t see it, ask others what they think. Be careful to ask others who are non-judgmental, and impartial. Seek out a SCORE counselor at www.score.org and ask the counselor what they think. Asking family and friends may work if they know you and are open-minded. Sometimes, those closest to us can be the most closed-minded. You may even ask a child, a high school student, or college counselor what they think.
Once you’ve determined your passions, you can layer on your skills to add a new dimension. Let’s try this example:
Michelle’s current passion is speaking on Virtual Assistance, her past passion was writing poetry and a future passion she would like to explore is traveling. She could match these up and combine them by speaking on Virtual Assistance as she travels throughout the country. In addition, she could write poems or do creative writing in her speeches, her Virtual Assistant practice, or as a ghost writer for her clients.
Identify Your Niche Specialty
Your niche could be the type of work you perform or the industry in which you would like to work. So, don’t get caught up on an industry type. You can confidently say to those who say you ‘should’ have a niche, “Yes, I work in [type of work] or [industry] as my niche.”
1. Identify your niche (type of work), then narrow it down further to specific areas of concentration
a. Academia – theses, term papers, reports, research…
b. Event Planning – small, medium, large
i. Corporate, small business, individual
ii. Themes, holiday, other
c. Ezines
d. Graphic design/Desktop publishing – advanced, intermediate, simple
e. Real estate – transaction coordination, marketing, listings…
f. Shopping carts
g. Transcription – general, court, medical – dental, surgery…
i. Digital, video, DVD…
h. Travel – research, bookings – air, car, cruises, hotel, destination
i. Web design – advanced, intermediate, simple
Write down your top three specialties.
Identify Your Niche Industry
2. Identify your niche industry then narrow it down further to specific areas of concentration.
a. Animals – veterinarian clinics, breeders, pet sitters, dog groomers…
b. Authors – fiction, non-fiction, children’s books, cookbooks…
c. Coaches – business, corporate, life, relationship, financial, parent, holistic…
d. Environment – entrepreneurs, builders, solar professionals…
e. Food – caterers, bakeries, dessert diners, and mom-n-pop deli’s…
f. Real estate – luxury homes, commercial, residential, horse property…
Write down your top three industries in which you’d like to work.
Your Ideal Client
3. Identify your ideal client. Get as specific as if you were describing your best friend, or the neighbor next door.
a. Gender – female
b. Age – 30-60 years of age
c. Values – easy going, passionate, excited about their business, fun, want to be connected and is aware of what is going on in their industry, and wants to stay on the cutting edge as they grow their business.
d. Profession (s) – authors, coaches, speakers
e. Financial – financially fit and make an excess of $50,000 per year
f. Health – fit and work at it every day
g. Spiritual – doesn’t matter as long as they respect my different points of view
Describe your ideal client. Let your imagination run wild. If you describe your ideal client as if he or she is sitting across from you while you have a cup of coffee or tea, that is the perfect set up/scenario. Pretend you are conversing with him/her; write down on your paper how you would describe him/her as if you were introducing him/her to your best friend. Don’t leave out important details like being able to afford you, they respect you as a person and as a professional, etc.
So, now, your ideal client should be clear in your mind. Example: “My ideal client is between 30-60 years old, a female author, coach, and/or speaker, who shares my values. She is both financially and healthfully fit, in addition to being respectful of my spiritual boundaries.
Your Message
4. Write out your 30-second message, read it aloud to yourself, read it aloud to your family, then your friends, then your colleagues, and finally, to strangers who could be your potential clients. Rehearse it in the mirror to see how it looks, record it to hear how it sounds, and keep improving until you feel you’ve nailed it and it doesn’t sound rehearsed. Find passion in your voice when saying what you do; others listening will become excited, too.
Example: “I specialize in working with authors, coaches, and speakers who struggle to keep up with e-commerce and new technologies. I take the struggle off their shoulders, relieving them of the stress. I implement their needs to help them grow their bottom line without having to learn all the new technologies themselves.”
Try this for your business. “I specialize in working with [fill in the blank] who struggle to keep up with [fill in the blank]. I implement their needs to help them grow their bottom line without having to [fill in the blank].
You are now prepared to go forth and prospect for clients. You know your passions, niche (type of work or industry), who your ideal client is and you also have a clear message. Now, you can help others to be empowered to help you find and refer the right clients to you without hesitation.
Go with passion and excitement—it’s yours for the taking!

About the Author
Michelle Ulrich is the Chief Villager and founder of The Virtual Nation, an educational destination for Virtual Professionals around the globe. Michelle is an avid believer in giving back to her industry and she does this by offering coaching, teleclasses, resources, and tools, in addition to providing a community of learning, a nation of culture, and a virtual village for her members. Education is the foundation of her organization as well as for her own personal and professional development. Michelle has been a community college instructor teaching a Virtual Assistant certificate program online. Aside from coaching and teaching, she is also a speaker and soon-to-be author on the subject of Virtual Assistance. She maintains her private practice where she specializes in working with authors, coaches and speakers who struggle to keep up with e-commerce and new technologies. Clients can check out her services at www.virtualbusinessmarketing.com, while Virtual Assistants can find her over at www.thevirtualnation.com. She can be reached by telephone at (916) 536-9799 in the Pacific Time zone.