Categories
Operations

5 Top Tips for Managing Your Emails

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Technology is a wonderful thing – it allows us to work virtually, from anywhere in the world, and makes our lives easier. However, it can also hinder us, and this is particularly true in the case of emails.

Every day we are bombarded with hundreds of emails, only a small percentage of which are necessary. Spam filters are great at filtering most of the unwanted emails but a small amount do get through, adding to the number we have to sift through!

We can spend hours each day checking, sorting, and reading our emails only to find we haven’t the time left for actual work! Here are my top 5 tips for managing your emails and giving you back your much-needed time.

1. Emails aren’t urgent! Don’t feel you have to read and act upon your email the second it hits your inbox. You don’t! It isn’t urgent. If there was a real emergency then your client/colleague/friend would call you.

2. Are all those newsletters you subscribe to really necessary? Probably not! If this the case spend some time going through them and unsubscribing the ones you don’t really want or read.

3. Does your email play distracting alerts, i.e. a sound? If so, disable it. This is a distraction and you could quite easily stop what you’re working on to go and check your emails. It will then take you some time to get back on track again, not to mention the amount of time you’ve just lost stopping what you were doing, reading your emails, and actioning them.

4. Schedule set times to check your emails. Once or twice a day is enough, say first thing in the morning and again later in the day. If you subscribe to various industry groups save reading these emails until you take a break from your work – maybe at the end of the day when you’re winding down. You can easily get sidetracked reading all the different topics and replying to them, all of which is taking you away from your paid work.

5. Utilize email filtering tools. Set up folders and filters so that your email gets sent to the appropriate folder as soon as it arrives. Don’t know how to do this? Read my article Is Your Inbox Getting You Down? How to Avoid Inbox Overwhelm available on my website.

If you follow these 5 tips above, you will find you are spending less time worrying about and checking your emails, and more time on being productive! That has got to be better for your bottom line.

Categories
Entrepreneurs

Streamline Your Office Management Systems in 3 Quick Steps!

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When you have systems in place your mind is also clear because you’re not feeling overwhelmed; instead you feel organized and calm, knowing that everything is taken care of and the systems are running smoothly. This allows you to focus on your clients and your other income generating activities. Your creative juices flow and you can begin developing additional streams of income.

Therefore running an efficient and streamlined business is all about continuously improving and ‘tweaking’ your office management systems so that they grow with your business and not hinder your business.

But why do you need efficient office systems in place? Here are some answers!

# To quickly and easily find important contact information.
# To be able to respond to client’s requests straightaway.
# So that you can immediately submit a proposal. To keep track of your business.
# To be able to follow-up with clients and contacts.
# So that you can stay on track with your projects.
# To monitor your latest marketing campaign.

Sometimes though problems don’t become apparent with your office management systems until you actually start using them — and then you may find out that they’re not working in the way that you’d hoped.

So what can you do about it?

Step #1 Look at where the problems are.

Are you constantly searching around looking for an email address? Or cannot tell at a glance if your project is on track? Or you don’t know your cashflow situation?

Make a list of where you feel the problems are, and then follow step two – you may be surprised at what you discover!

Step #2 Analyse what percentage of your time is being spent on administrative tasks.

Keep a diary for a week of how you are spending your time. At the end of the week look it over and see what percentage of your time is being spent on these jobs. Could this time be better spent on income-generating activities? Or market research?

Step #3 Compile a list of all non-income generating tasks that you currently do.

Could some of these be delegated? Would it help if you took on an assistant? Perhaps now is the time that you should start to think about partnering with a Virtual Assistant so that you can grow your business, and this list will help you determine where you need the support.

Once you have followed these 3 steps you should have a good idea of where your time is being spent, what your biggest time drains are, and where you can make improvements. You will be well on your way to deciding if you need to partner with a Virtual Assistant and will be able to see exactly where you need the support.

Categories
People & Relationships

5 Strategies for Creating Effective Follow Up

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For a solo professional having an up-to-date contact management database is one of the KEY administrative systems you have to have for your business. And, even more important, is having a system in place to create effective follow-up. Your business is built on following up leads and building relationships.

If you don’t have a contact management system in place, you will not be able to follow-up effectively with prospects, you could lose clients, and you will not be able to build your business.

Your contact management system needn’t be a ‘bells and whistles’ expensive database but it does need to be easy to use, easy to maintain, and easy for you to find your contact data. Once your contact management system is in place you need to ensure that you keep it up-to-date and are using it to follow up with prospects.

Spreadsheets are a great tool for keeping track of your contacts, but even they have their limitations, particularly if your database is starting to get very large – anything over 100 contacts really needs to be on a computerised, contact management database.

My very favourite contact management system is ACT! It really meets all of the criteria above in that it’s:

Easy to use;
Easy to maintain; and
Easy to find contacts.

And here’s a tip I have for you – you don’t necessarily need the latest version, especially if you’re going to use it just for yourself. I bought my first version of ACT! (ACT! 6.0 2004) off Ebay for $20. If you’re going to buy software off Ebay check that it’s being sold as ‘brand new and unregistered’. This was a very small investment for me to make to see if I liked the system and once I knew it was ideal I had no hesitation in upgrading to the latest version.

Keeping your contact management database up-to-date can seem a bit daunting, particularly if you have a lot of contacts. Here are my top 5 strategies for creating effective follow-up and keeping your contact management system up-to-date.

1. Update as you go along! Whenever you speak with or email a contact take a few minutes afterwards to update your database with this information BEFORE moving on to the next task. For example, did your conversation end with you promising to contact them again in a months’ time? If so, note this down and create a follow-up task there and then so you don’t forget.

2. Touch base regularly. Each month go through your database and see who you haven’t had any contact with over the last few months. Send them a ‘just getting in touch with you’ email, or call them.

3. Don’t forget good old-fashioned snail mail! Even snail-mail has gone all hi-tech. A great follow-up tool, and one that I currently use, is Send Out Cards – it’s really quick and simple to use. You can choose to send either a card or postcard, and it makes for a great ‘stay-in-touch’ service. And just as simple to use as email, only more personal! You can even upload your own handwriting font to personalise your cards even more.

4. Send a newsletter. Okay, it’s not exactly personal one-on-one follow up, but it is keeping you in touch with your database. Very often your newsletter will generate a response from your reader, which means you will be able to turn this into a one-on-one communication with your contact!

5. Keep the process going! Make it a habit to update your database regularly. If you don’t get the opportunity to update your database as you’re going along (Tip #1) spend 20 minutes at the end of each day reflecting on what you’ve done during the day, who you’ve contacted, what the outcome was, and enter all of this information into your contact management system.
Follow these 5 tips and you will soon see your business start to grow through effective follow-up!