Category: Sales & Marketing

Entrepreneur: Marketers have found a new opportunity for more intimate and direct communication with consumers. Not so long ago, families gathered around the TV; now individuals surf the web and watch video on personal, handheld devices. Consumers have grown comfortable with–and even come to expect–a one-on-one dialogue with marketers. And personalized marketing messages are a smart way to get customers’ attention and deliver communications that increase sales.
As a small-business owner, you’re in the enviable position of interacting with customers you know on a first-name basis. You can more easily maintain a database with in-depth customer information than larger businesses. The key is to use this important data to ensure your communications strike a personal chord with customers.
Personalization is a powerful marketing tactic that’s easy to incorporate. Here are three ways to create messages that personally appeal to customers.
1. Transform mass e-mail into one-to-one.
E-mail is an exceptional tool for small businesses thanks to its low cost of implementation and high return on investment when sent to an in-house, permission-based customer or prospect list. While e-mails range from product promotions to soft-sell e-newsletters, in some instances, a one-to-one approach can have a more powerful impact.
For this e-mail tactic to work, the simpler, more direct and less “crafted” your message appears, the better. Avoid graphics and other advertising design elements–including photos–which you might use in less personal forms of e-mail solicitations.
2. Personalize your offers.
Whether you’re a retailer, e-commerce merchant or direct-mail marketer, if you sell merchandise, you need to know your customers’ purchases, how much they spend per sale, and when or how often they buy. Knowledge of past behavior is a valuable tool for predicting future purchases. Not only can this information guide your business and merchandising decisions, but it’s also critical for creating personalized marketing messages that increase sales. For instance, suppose a customer purchased jogging pants out of a wide range of clothing from your website or catalog. By customizing an e-mail or direct-mail follow-up based on this purchase history, you could successfully sell this customer additional exercise attire and related products.
3. Put it in writing.
What better way to make your message stand out than to express it in a handwritten note? After all, with fast online and mobile communications the norm, a handwritten note emphasizes that you’ve taken the time and thought to communicate something in a special way.
The Power of Personalization [Entrepreneur]

BusinessWeek: When you mention the company you represent or the products you sell to prospective customers, do they ever look at you funny and say they don’t know what you’re talking about? Take heart. This is a common challenge for many sales pros.
So what’s a salesperson to do if prospective customers don’t understand what he’s selling? Here are some tips:
1. Analogies work.
If your company is not well known, you can say it is like company X but with quality Y with corresponding benefit Z. The idea is to springboard off the well-known supplier while carving out your niche and identifying your unique benefits.
2. Clarity matters.
Make sure your analogies are clear; don’t be cute or clever. Your customers won’t take the time or energy to figure out what you’re selling.
3. Having to start your pitch from scratch can work in your favor.
There are several advantages to selling to a prospect who has never heard of your company or product. When representing a new company, you start fresh—few bridges have been burned before you got there.
Another advantage is the cachet factor. With almost every group of customers, there are going to be a few who want to buy something simply because it’s new or unique. They want to be the first on their block to own what you sell. Look for customers who like to display their new watch, vehicle, or computer gadget. If they like cutting-edge products in one area, they probably like them in another.
Explaining What You Sell [BusinessWeek]

BusinessKnowHow: What’s the hardest thing about starting a business? For many new business owners, the answer is “Finding customers.” Having a great product or service that you are sure many people will need isn’t good enough. Customers won’t find you or your web site just because you have started selling a product or service. Indeed, most business owners have to go on regular and frequent fishing trips to find customers and keep new business coming in their doors. But how do you do that? Here are several suggestions to get you started.
Develop a plan. Consider who would make the ideal customer.
Realize there is no one path to success. Sales often happen because prospective customers hear about your products and services in several different ways and from several different sources.
Work your local newspapers. Daily and weekly newspapers are an incredible source of contact information and leads to potential customers.
Watch for events that may bring your potential market together. Contact the organizers of the event and offer to give away your product or service as a prize during the event in exchange for having the group promote you in their promotions.
Attend meetings and seminars that your prospects might attend. If you’ve been doing that and haven’t made contacts that could lead to sales, look in the newspapers to see what other organizations hold events that might attract your target market and attend some of those meetings.
Follow up after meetings. Contact the people you’ve met to see if they may be prospects.
Ways To Find Customers [BusinessKnowHow]

USATODAY: Now my friend was going to a social event, but in business, every entrepreneur needs to have his or her “elevator pitch” ready. Whether you’re networking at a business function, exhibiting at a trade show, trying to raise money, or meeting a prospective client, the first question they’re going to ask is “What do you do?”
You’ve got to have a clear, concise way to answer that question — and that’s your “elevator pitch.”
It takes quite a bit of thinking to decide which aspects of your business to mention. Even more frustrating, you have to decide which parts of your company to leave out. Often these can be the things you’re most excited about — a new technology, a great location, the fact you get to go to Europe on buying trips. But if they’re not central to the core of your business, then they don’t belong in an elevator pitch.
The biggest mistake most people make when answering the question “What do you do?” is that they take that question too literally and start describing exactly what they do. I remember one woman who sold advertising who described in detail what she did: came to the client’s office, picked up their ad copy, went to the printer, sent back proofs, and on and on.
Your elevator pitch must not only be short, it must be clear. Unless you’re in a highly technical field, your neighbor or grandmother should be able to understand your business well enough to be able to describe it to someone else. After all, you want Grandma out there marketing for you too, don’t you?
Your elevator pitch should touch — very briefly — on the products or services you sell, what market you serve, and your competitive advantage.
A good ‘elevator’ pitch will lift your business [USATODAY]

BusinessKnowHow: Press exposure can significantly impact a small businesses’ success. Press releases are not just for big businesses; many small businesses find press releases to be an inexpensive way to gain exposure and attention. It is not uncommon for reporters from magazines, newspapers or blogs to scan press releases as a means to locate content.
Here are some tips to enhance the exposure and quality of your press releases:
1. Relevant
First and foremost, it is important to decide what information should be included in your press release. Information that is newsworthy and relevant will have the best chances of gaining the attention of an editor.
2. Customize
Giving your press release a personalized touch, especially for bloggers and online journalists, can be helpful in gaining attention.
3. Summarize
By creating a succinct summary of the announcement, editors will not need to reword, or condense a lengthy release. The first paragraph or two should clearly state the announcement, so that if an editor’s space is limited, they can simply use the summary in their publication.
4. Swag is Good
The press loves freebies, and by offering them, there is a chance potential customers will keep your name in their mind.
5. Thank You
If you are interviewed or receive an especially complimentary review be sure to thank your press contact. As strange as it might sound rarely are the editors thanked for the coverage they provide.
6. Honesty
The more truthful the release the more likely that it will get ink. Avoid using superfluous adjectives that inflate the use of your product or service. Keep your press release factual.
7. Keywords
Be sure to use keywords and keyword phrases in the press release so that it will be easily located by reporters looking for specific material.
8. Demand Attention
Carefully select the title for of your press release so that it attracts attention. The title should contain key points related to the announcement. A good title is critical. If the title does not gain the interest of the editor, it will not matter what the body of the release says.
8 Steps to Positive Press Exposure [BusinessKnowHow]