Tag: social media

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Sales & Marketing

Building Your Fan Base: A Case Study

As some of you may know, I’ve recently taken up social dancing in a big way. Now, I tend to do everything in a big way- really digging into something for a few weeks or months until I’ve gotten whatever I wanted from it. I change hobbies often, but I’m super committed while I’m there.

Anyway, I’ve been taking a mix of private lessons and classes at Dance Bethesda, learning, so far, the basics of foxtrot, waltz, salsa, tango, rumba, and swing. The instruction has been top notch, and I’ve made significant progress in just a few weeks. My instructor is talking about me taking part in my first competition by November of this year; it might be my very own version of “So You Think You Can Dance?”

The reason I wanted to write about my dance studio today is that they are doing several things very well in terms of creating a fan base and following. The strategies they are using are ones you can use, too, to build your fan base through social media marketing.

Strategy #1: Be as inclusive as possible. One thing that impressed me, a lot, about joining the studio is how friendly and welcoming everyone has been. Of course, it is called SOCIAL dance, but a key strategy is to make newcomers feel welcome and included. We all have some anxiety about being the “new kid on the block”, whether in real life, or online, so be as welcoming and inclusive as possible. You might include a warm and friendly welcome video on your site, or you might make a special effort to reach out to new followers or friends. Whatever you do, make people feel welcome- they will stick around much longer.

Strategy #2: Start as early as possible. Dance Bethesda is just rolling out a kids dance program, starting ballroom and latin dance lessons for children as young as 5. Not only will this help them build another level to their training and instruction, but it’s a smart long-term customer strategy. It’s likely that these kids will continue to take part in studio activities for multiple years, and they are likely to get their parents involved too. For you, think about how you can broaden or widen the range of people you work with. You might create some infoproducts, or do some live trainings, or offer new products or services to aid more people across the business cycle. When you start early, you create longevity and lifetime customer value.

Strategy #3: Spice it up. Dance Bethesda not only offers lessons, but they also offer training for competitions, as well as dance focused cruises. They hold weekly dance parties for all sorts of holidays, and try to keep their clients interested and learning. How can you offer new and unexpected value to your network, so that they are continually learning and investing with you?

Strategy #4: Integrate your marketing. The studio uses online and offline methods to drive people to the door. They are using Facebook and email newsletters, for instance, and also advertising in the local neighborhood. Although most of us probably focus on online methods, offline ones still work. And you can build a stronger business by using both. Don’t overlook the fact that some of your future best customers can be right outside your front door.

Strategy #5: Have fun with it. Dance Bethesda has a lot of fun- and they share it. New pictures are posted regularly on their site, and they continually invite you to take part in the fun. How can you create a fun or more exciting experience within your business? Remember, everybody likes to feel like they are part of something cool and unique and interesting and enjoyable. How can you bring these qualities into your business more fully?

And the final strategy, of course, is to track your progress and give the process time to work. Tracking helps you know what’s working, so you know what to do more of- and being a little bit patient gives your marketing time to take root and grow strong.

If you want to build your social media fan base, these strategies will help you do so more successfully.

RachnaJainPhoto.jpgDr. Rachna Jain is Chief Social Marketer at The Mindshare Corporation.  Rachna works with speakers, consultants, authors, and small business  owners to develop and execute effective social media marketing  strategies. Her proprietary persuasive social media  process (sm) focuses on building influence, credibility and  visibility online. This translates into greater recognition, increased  website traffic, faster lead generation, a shorter sales cycle, and  more opportunity for her expert clientele. She blogs regularly at The Mindshare Blog

Categories
Networking

3 Tools To Monitor Your Online Reputation

reputation-balloon.jpgWhen you are building your brand and your business online, one of the most important elements to monitor is your online reputation. If you know anything about online reputation management, you know, essentially, that it’s the process of monitoring and managing what people are saying about you and your company.
Online, as in real life, word of mouth is one of the most potent methods for spreading good news (and bad).
While there are many paid services to help you monitor your online reputation, there are several free tools you can (and should be!) using to keep track of your mentions on the web.
The first is using Google alerts. You can set these up at http://www.google.com/alerts. You would set these up for your name, your business name, and any key terms or initiatives you might also be monitoring. Using this free service enables you to be notified whenever there is a new Google listing for any of your keyword terms. You can set how often you should be notified (I have mine set to daily), and you can set up as many alerts as you would like. It’s wise to use your desired keyword term in quotes (as in “red cars” rather than red cars), as this increases the specificity of your alerts. Google alerts are a good first line listening tool to monitor your online reputation.
A second tool you can use to monitor your online reputation is a site such as Keotag, which is located at http://www.keotag.com. When you visit this site, you’ll be able to enter a keyword to research. You could start with your name, for instance. When you submit your query, you’ll be given a list of sites you’d like to search. When you select a site, you’ll be given a set of listings where your keyword terms appear. Sometimes Keotag returns results that the other tools miss, so I like to have it in my arsenal.
A third tool you can use to monitor your online reputation is Addictomatic, which is located at http://www.addictomatic.com. This site is great because it pulls from many content sources, and you can get a one page listing of your keyword as it appears on various sites. You can remove or switch around the order of results. What I like to do with this site is set up some custom keyword searches and then bookmark them in my browser. This way, I can easily return, at a glance, whenever I’d like to be updated on new information on my keyword.
I’ll be covering other tools in future blog posts, but these three will get you started. If you don’t have these set up and running for your name, business, and main business terms, set these up right away.
It’s always good to know what people are talking about- especially if it’s you!
RachnaJainPhoto.jpgDr. Rachna Jain is Chief Social Marketer at The Mindshare Corporation. Rachna works with speakers, consultants, authors, and small business owners to develop and execute effective social media marketing strategies. Her proprietary persuasive social media process (sm) focuses on building influence, credibility and visibility online. This translates into greater recognition, increased website traffic, faster lead generation, a shorter sales cycle, and more opportunity for her expert clientele. She blogs regularly at The Mindshare Blog

Categories
How-To Guides Networking

Your Social Networks: How Open Should You Be?

When you look at your Facebook friends, or your LinkedIn network, or your Twitter follower list, do you see only people you know? Or, like me, do you have a mix of people you know well, some you don’t know that well (yet), and maybe even a few people who reached out to you, and you’ve never met or talked with them?
As easy as it ease to connect on the social networks (usually just a click and a quick message of Hello!), more and more people are wondering how open they should be with their social network acceptances. Some people are locking down, and only accepting people online that they know in real life. Others are accepting everyone who meets a certain standard of engagement or professionalism. And still others are accepting everyone who asks.
With the site-wide roll out of new privacy settings on Facebook, the questions of how open to be on your social networks is becoming more and more relevant.
While I certainly don’t have all the answers, let me give you a few areas to consider.
How open you should be on your social networks is based on what you’re using your social networks for.
For example, if you are using your Facebook account primarily to stay in touch with friends, family, and neighbors, you can set the most stringent privacy settings- the ones where only friends can see your details. This is also a smart move, perhaps, if you share a lot of details about your life, and want to retain some amount of control over how this information is distributed. Of course, remember that anything that goes online is never really private, or undiscoverable, so keep that in mind when you share.
If you are using Facebook or Twitter or LinkedIn to build your professional network, I would suggest being a little more open about who you accept. My rule of thumb, generally, is to accept most people who approach me, after I’ve checked out their profiles, and recent updates, and satisfied myself that I’m comfortable with being associated with them. I call this approach the “giving people the benefit of the doubt” stance- I will connect on the social networks unless or until you give me a reason not to do so.
The third way to approach your social networks is to accept everyone indiscriminately- just to boost your follower ratio, or just because you’re lazy. I definitely do not recommend this, for several reasons. First, it can damage your reputation or standing. Let’s say, for example, that you accept a bunch of people who are porn spammers on Twitter- wouldn’t that negatively impact your brand? (Of course, right, unless you’re a porn spammer yourself, in which case you’re probably not reading this anyway…). The second reason not to accept just everyone is because now that the content of Twitter and Facebook updates are now searchable, you don’t want any ill considered tweets or updates to show up in your stream or on your Wall and be associated with you. Not saying this is exactly how it will work, but better safe than sorry, especially with new technology, right?
If you do any directed promotion online, such as a teleseminar or webinar, be sure you are careful about how you manage your social network additions in the days and weeks after. I have had people who were in my classes or trainings approach me to connect, and you want to encourage this as much as possible in order to build your positioning online. If I were too stringent and denied everyone who wanted to connect with me that I didn’t yet know, I would have pissed some people off, and kind of cut off new potential business relationships before they really began. This is why, for business, I recommend the “give people the benefit of the doubt” approach as a general rule.
Part of the value of social networks is that you can engage with and connect with more people than you might otherwise be able to reach. The value of this is diminished if you are too stringent in your networking, or, conversely, too open with it.
Like the fairy tale of Goldilocks, the goal with social networking is to not be too stringent, nor too open, but instead, just right.
RachnaJainPhoto.jpgDr. Rachna Jain is Chief Social Marketer at The Mindshare Corporation. Rachna works with speakers, consultants, authors, and small business owners to develop and execute effective social media marketing strategies. Her proprietary persuasive social media process (sm) focuses on building influence, credibility and visibility online. This translates into greater recognition, increased website traffic, faster lead generation, a shorter sales cycle, and more opportunity for her expert clientele. She blogs regularly at The Mindshare Blog

Categories
Sales & Marketing

Facebook and Twitter Updates Now Searchable

Google search is going to start looking different in the next few months, as Google has signed a deal with Twitter.com to start indexing tweets.
Similarly, Microsoft has signed deals with Facebook and Twitter to start indexing updates in the search engine Bing.com.
These changes mean your wisdom won’t be shared just with those in your immediate tweetstream or newsfeed, but could, perhaps, be listed in the search engines and archived for the world at large.
These moves are good for those of you focused on providing unique content and topic relevant tweets – you will have more ways to be found and noticed.
The downside of this process may be two-fold, though. First, your tweets may not remain indexed as long, so your ranking won’t stay constant. The reason I think this is because the rate of tweeting is so high, and newer tweets will always be considered fresher (and therefore potentially more relevant) than older ones. So any ranking you get may not last that long.
The second downside would be for content that is repeated or duplicate- likely only 1 tweeter will get credit, so this may drive down the number of retweets. Some would say this is a good thing, especially for content like quotes, or #follow friday, but we’ll have to see how this shakes out.
In order to benefit from this new search engine capability, focus on providing good strong content (I know I said this already, but it bears repeating), and try to phrase your tweets uniquely. In the beginning, at least while the algorithm is being worked out, I imagine that unique languaging will be initially counted as unique content. Later on, we may see a shift in this as content and context is also considered. (Kind of like latent semantic indexing for tweets.)
It will be interesting to see if adding tweets to the search engines will improve user experience, or will be seen as just that much more noise.
RachnaJainPhoto.jpgDr. Rachna Jain is Chief Social Marketer at The Mindshare Corporation. Rachna works with speakers, consultants, authors, and small business owners to develop and execute effective social media marketing strategies. Her proprietary persuasive social media process (sm) focuses on building influence, credibility and visibility online. This translates into greater recognition, increased website traffic, faster lead generation, a shorter sales cycle, and more opportunity for her expert clientele. She blogs regularly at The Mindshare Blog

Categories
Networking Online Business

Top 5 Twitter Pet Peeves

I was speaking with a consulting client yesterday about using the social networks. This client is somewhat new(er) to social media, and is getting a fast-tracked education. 🙂
We got on to the subject of Twitter, and started talking about Twitter do’s and don’ts. While I know what my personal pet peeves are, I was curious as to what other tweeters thought. So, in a highly unscientific survey, I asked.
Here are the responses I got:
1) Lack of engagement
Several people cited this as a major pet peeve, where people follow them without trying to connect with them or find out more about them. This came up most often. It does seem that people really do want to use the social networks to connect.
2) Automated messages after following
This was the second most cited pet peeve. People feel like these messages are clutter and kind of clog up the works. From my perspective, if I follow you, you don’t need to welcome me. Just give me some good information (i.e. be a good tweeter) and I’m happy. Likewise, I am certainly thumbs down on all the direct messages about making money with Twitter, joining your Mafia family, and the like.
3) Spam and porn
This was the third most commonly cited Twitter pet peeve. People, in general, say they are blocking and reporting people who spam or send out pornographic links or tweets. There are some things which should be left to the imagination.
4) Too much tweet repetition
This pet peeve relates to people repeating their tweets. There are various services which let you set up recurring tweets, but the latest news is that Twitter is cracking down on accounts which make notable use of repeated tweets. This means that you can’t really “set and forget” your Twitter account without running a higher risk of suspension. I imagine that occasional repetition is fine, but just keep in mind that people want new information. Every tweet you send out has the potential to build your brand, so be original.
5) Too many hashtags or @ names
This means that people don’t want to read tweets that have too many labels or tags. They also don’t want to read ones which seem blanketed with user names. I, too, notice that I tend to glaze over when I read a tweet that references multiple users. Maybe the balance is to use names, but maybe 3 or less per tweet.
If you want to get attention, gain followers, and be more effective with using Twitter, keep these pet peeves in mind- and don’t do them.
Special thanks to my Twitter connections who contributed to this post:
@paganmomblog, @adamsherk, @Agotthelf
@jodhikavespa, @driveindustries, @mollyzmommie
@SchereLLC, @GAStroz, @AdaMarcom
(If you’re looking to connect on Twitter with people who add value and like to engage, follow them!)
RachnaJainPhoto.jpgDr. Rachna Jain is Chief Social Marketer at The Mindshare Corporation. Rachna works with speakers, consultants, authors, and small business owners to develop and execute effective social media marketing strategies. Her proprietary persuasive social media process (sm) focuses on building influence, credibility and visibility online. This translates into greater recognition, increased website traffic, faster lead generation, a shorter sales cycle, and more opportunity for her expert clientele. She blogs regularly at The Mindshare Blog