Tag: organization

Categories
Operations

5 Simple Tasks to Delegate so That You Can Free Up More Time

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Very often solo business owners know they have a need to partner with a Virtual Assistant (VA), but are not really sure how a virtual assistant can help them grow their business – they don’t fully understand what services the VA provides. This is usually discussed during the client consultation process, but sometimes the client can still feel a little overwhelmed and are not sure about delegating their workload – in fact that is how one of my clients felt recently!

If you’ve not partnered with a Virtual Assistant yet, these tasks will make an ideal ‘first project’ for you to work together on. If you’re already working with a Virtual Assistant, have a planning session with her right away.

By letting go of these five tasks that you SHOULD be delegating ensures that you can free up your time and focus on your clients and income generating activities:

#1 Designing promotions

Need to send seasonal cards to your clients? Or maybe you have a special holiday promotion? A VA can help you here by designing custom cards, calendars, flyers, postcards, brochures, or any other promotional item.

#2 Organizing and maintaining your mailing list

Is your mailing list all together in one place? Or is it on bits of paper and business cards that you’ve collected over several months, or even years? Do you even have a mailing list? Your VA can help you here by setting up and maintaining a mailing list for you. She can maintain your list all year round so that you can send regular mailings and promotions to your clients.

#3 Sending out your promotion

So, now you have your custom-designed promotions, and your up-to-date mailing list, but do you have the time to send out your promotions? A VA can help you here by sending out your seasonal cards and promotions for you. Once you have your promotional literature and mailing list organised, then your VA can save you HOURS of time by sending them out on your behalf – via email or post.

#4 Planning your Event

Thinking of hosting a teleclass or workshop? Your VA can organize and plan that event for you–from sending out the invitations to collating the RSVPs, producing the literature, or booking the venue – with today’s technology all of this can be done online!

#5 Helping you plan your marketing campaigns

If you’re already thinking ahead, then your VA can assist you by helping you to organize your year-round marketing campaigns.
Your VA is your long-term partner in your business, and a person to hand over those time-draining projects to, giving you the time to focus on your business.

And they want your business to succeed just as much as you do!

Categories
Sales & Marketing

The Ultimate Guide To Discovering What Your Target Market Wants

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As a solo service professional you are probably already clear on who your niche is, i.e. you know who those people are who want and need your services, but are you providing the solution to their problems in the way that they want?

If your products, programs, and/or services are not selling as well as you thought they would it could be there’s a mismatch between what your market wants and what you’re providing them with. In other words, are you providing the solutions based on what YOU think the problems are rather than what your target market wants? And how do you find out?

The answer is simple… market research!

When you think ‘market research’ it conjures up all sorts of images of telephone surveys, sending out questionnaires, and standing in the street accosting people to ask them questions (yes – I used to do this type of market research many years ago when I worked for a management consultancy practice J ), and as a solo business owner it is crucial that you do your own ‘market research’ to find out what makes your target market tick, what keeps them awake at night, and what they’re really struggling with.

This process needs to be done on a continual basis – never stop asking your target market what they want – so that you can constantly provide the solutions to their problems.

Today, I’d like to share with you three simple strategies for conducting your own market research (that doesn’t involve standing around in the street!), and how you can put these strategies onto autopilot so that you’re constantly gathering information from your market. All of these have worked very well for me over the past few years.

1. Ask via your sign-up page. When someone signs up to your list, don’t just get their name and email address, ask them what their biggest challenge is too. This is something I’ve done for many years, and in fact you would have seen this yourself when you signed up for this newsletter. I have a specific question that asks: What is YOUR biggest office headache? Feel free to adapt this question for your own needs, i.e. what is your biggest [fill in the blank] when it comes to [fill in the blank].

2. Follow-up with an autoresponder. Once someone has signed up to your list, create an autoresponder that goes out a few days later and asks the same question again. Very often people may not have answered the question when they signed up to your list, and sending them an email a few days later will elicit a reply from them.

3. Create an annual or semi annual survey. At least once a year it’s a good idea to survey your readers and ask them several more in-depth questions. You’ll want to find out what their biggest problems are, what it is they want to learn more about, plus how they want to learn, or how they want their problem solved. For example, you might find your readers prefer home study courses to teleclasses, or would like more interactive programs from you. Putting together a survey is really simple, especially if you use a service such as Survey Monkey. They do the analysis for you, so you get really valuable data.

However, for the data you get through steps 1 and 2 above, analysis isn’t as automatic. Simply gather together all of your data and go through it periodically (at least twice a year) to see what your reader’s problems are. You don’t even need to be a statistician to figure it all out. Just print off all the responses and read through them, noting any common themes as you go along.

By combining all of this data, and implementing your market research strategy so that it runs on autopilot, you can then use this information to put your products and services together so that you’re providing solutions to your target market’s problems in the way that they want and need.

Remember, you are providing your market with what they want and need, not what you think they want and need.

Categories
Entrepreneurs

The Secret To Getting Your Office Schedule On Track Revealed in 5 Simple Steps

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It’s easy to let things slip over the summer – after all the weather’s far too nice to be indoors organising your office! However, the reality is when you do settle back into working after a break unless your office is organised you spend more time looking for files, business cards, papers, than you do working.

It’s a lot of wasted time! Use my tips below and get your office schedule back on track.

1. Clear out your desk and files

Make way for those exciting new projects that have been put on the backburner over the summer. I recently did this and apart from getting rid of four grocery bags of papers, I felt much more motivated to start those projects that had been lurking for months! And it’s amazing what you come across too!

2. Set up a Resource Folder

Keep track of those all-important pieces of information that you come across daily. How? Create a Resource Folder:

:: on your PC — store all those downloaded documents and create a shortcut on your desktop so that you can easily access your information. Go one step further and create folders within your folder, each relating to a specific topic, i.e. industry news, marketing, accounting — decide what works best for your business!

:: in your Favourites Folder in your web browser — bookmark those web pages that you find useful so that you can easily access them again. Create subject specific folders within the main resource folder.

:: using a ring binder file — print out articles that you come across while surfing or any emails that you may need to refer to again; cut out useful magazine articles; store newsletters, circulars or magazines. In fact use your resource binder to store anything that you will want to keep and refer to again! Use divider cards so that you can easily access resources on a particular topic.

Or use a combination of all three for maximum efficiency!

3. Get back in touch with your clients and contacts

Now’s a good time to update your client and contact database. It’s easy to let things slip over the summer, so drop them a personal note or email and make sure that the information you currently have for them is up-to-date — and this will ensure that your information is accurate when you come to send those all-important Christmas greetings!

4. Get your website listed in as many places as possible!

Update your directory listings; get entered on new industry directories; check backlinks — set up a spreadsheet to keep track of all of this.

5. Get your finances organised

I know, it’s summer; you’d rather be outside enjoying the sunshine than inside organising your receipts. Now’s the time to drag out all those business receipts and get your bookkeeping system back on track!

Follow these simple tips and you’ll soon have your office schedule back on track!

Categories
How-To Guides

How To Keep A Steady Flow of Clients And Prospects Coming Into YOUR Business Before It’s Too Late!

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Building a successful long-term profitable business isn’t about “marketing” your business, it’s about “managing” your business – the marketing comes once you have your management systems in place.

You cannot begin to market your business if you can’t find the information you need, don’t know who you are marketing to, and don’t know where you are in your business.

So, let’s go back to basics and take a look at one of the key office organization systems you need to have in place to “manage” your business before you can start to “market” your business – your contact management system!

If set up correctly your contact management system allows you to:

* Keep a note of clients, potential clients, and colleagues contact information.
* Easily and effectively follow-up with a prospect.
* Locate critical client contact information quickly and easily.
* Build your business.

Having all of your contact data readily to hand will allow you to build your business. You have all the information you need; it’s all in one place, and you can locate it quickly and easily. Follow-up becomes a much smoother process and in turn it builds your business.
Let me share with you below my 5 easy steps for creating your ideal contact management system so that you constantly have a full pipeline of interested clients and prospects:

1. Choose your system. You need to decide on a system that works best for YOU and YOUR business. This could be using Outlook (as I do) to manage all your contact data, appointments, To Do lists, etc. or you could use dedicated contact management software. A third option might be to utilize one of the many web-based contact management systems.

2. Draw clients into your pipeline. Once you’ve got your contact management system in place, you need to have a system for keeping in touch with people you meet at in-person events, online networking forums, or visitors to your website. One way to do that is to publish a regular ezine (electronic newsletter). This will keep clients and prospects flowing into your business and provide you with a base of interested people who want to find out more about you, your services, and your products.

3. Define the process for working with new clients. Once you’ve got prospects into your pipeline the next step is to create a system so that those clients who are ready to work with you are able to do so. This could be through an initial complimentary consultation to determine if you are a good fit for one another. List everything you currently do and come up with a system for streamlining the whole process.

4. Keep it all up-to-date. It’s all well and good having the systems in place, but if you’re not keeping it all current, then your contact management system quickly becomes of no use to you at all. Ideally, you should be updating your client data as you go along, but if you find you’re not doing that, spend 15/20 minutes at the end of each day, before you shut down your PC, reviewing who you’ve talked to/emailed, what the outcome was, and when you promised to follow-up with them. Note it all down in your contact management system.

5. Create a waiting list! If you find that you have more clients wanting to work with you than you can handle, offer to put them on your waiting list. If you suddenly get a client who has to cancel (and it does happen, for a variety of reasons), then you’re not left with a big hole in your cashflow – you simply approach your waiting list and let them know you have an opening available. Plan to keep in touch with your waiting list on a regular basis so that they don’t forget you!

Consistency is the key to keeping a steady flow of clients and prospects coming into your business. Make the commitment to spend time each and every day on your contact management system, and watch your business grow!

Categories
How-To Guides

How to Create A Perfect Filing System

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I know… you probably think of filing as the most boring job in the world, and there are probably a 101 other thing that you would prefer to do instead. However, as a solo business owner, it is down to you to do the filing and stay organized. As a result this is one of the areas that a lot of solo business owners find overwhelming – they simply do not know where to start, or how to systemize their business.

Papers here; papers there; papers everywhere!

The more piles of paper there are, the more overwhelmed they feel!

Creating and maintaining a filing system is the very foundation that your business is built on, so this is the first system you need to put in place – an efficient and effective filing system. And one that is simple to use too!

With a proper filing system in place you will very quickly and easily be able to find the information you need, when you need it.

Let me share with you below my 7 easy steps for creating your ideal filing system:

1. Determine your storage needs. Whether you decide to opt for a plastic filing crate, or a dedicated filing cabinet, one thing you need to keep in mind that you will need TWICE as much space as you think you’ll need.

2. Decide how you naturally look for information. This will determine what your filing system will look like, and how you will set up your files. For example are you a person who thinks in alphabetical terms, or does categorization serve you better? Remember – this is YOUR filing system so you need to do what works for YOU.

3. Categorize your filing drawers/crates. For example if you have a two-drawer filing cabinet, use the top drawer for business files and the bottom drawer for personal files. You decide how best to categorize your filing drawers. But don’t just put all your files together in one drawer without any system otherwise you won’t be able to find anything again!

4. Gather your supplies. Tabbed file folders work best simply because there are no holes to punch or fiddly clasps to undo. You simply drop your papers into your file – making filing your paperwork a cinch!

5. Create quick and easy access to your day-to-day files. A stepped-sorter holds approximately 8-10 files which step up the further back they are – making your files easily visible. Keep this on your desk, and store in it those files you know you will need access to every day.

6. Now move on to your PC filing system. Your PC is a very large filing cabinet, so it makes sense to create a similar filing system here as you did for your paper files. That way you do not have to manage two different filing systems – it’s the same system except one is physical, and the other is electronic.

7. Create a system for your emails. Again, follow a very similar or the same system for creating email folders as you did for your paper and PC files. Outlook and Thunderbird allow you to create different mail folders.

Consistency is the key to an easy-to-use, successful filing system. Create the same files and folders for your paper-based system, your PC system, and your email program.