Categories
Operations

Best of the Janes: Tracking Business Performance

Tracking a company’s key business metrics is essential in determining next steps and in planning for the future. Although each business owner has her own methods for running her business, every business owner can benefit from the following advice regarding tracking business performance:

* Use measurable marketing systems. Because marketing often requires a significant investment of time and/or money, it is important that the systems a business owner employs be measurable. For example, Google “pay per click”  advertising can track how many Internet users get a certain company’s link during a search and how many visit the link. Creating measurable marketing systems can be as simple as sending out coupons customers can bring in, or providing a discount to customers who mention a radio or TV ad, or asking customers to fill out a quick survey about how they heard about the business. In this way, a business owner can decide whether her resources are well-spent.

* Study existing customer relationships. By sending out a quick e-mail survey or questionnaire to existing customers, a business owner can gather information about what she’s doing well, what she could work to improve, and which services she might want to consider adding or cutting. For example, if she sells books, games and toys, and customers report that they really come to her store for the games and books, she could redirect some of her resources from toys to add games and books. In another scenario, a business owner may be advertising in multiple venues, hoping that one of them will catch a customer’s attention. By interviewing her customers, she may discover that the majority of them discovered her through one particular advertising venue – and she could then better focus her advertising efforts.

* Gather testimonials. Business owners who gather testimonials are really achieving two great things at once: they’re attaining future marketing material, and they’re learning what they do best, according to their customers. By asking for feedback, a business owner can learn which of her products or services are the most successful – and she can focus on them.

Tracking a business’  performance metrics is absolutely critical in determining its best next steps – and they may come as a surprise. Not only can an entrepreneur discover whether her resources are being spent as wisely as possible, she can also use performance information to hone her products and services and to grow her business.

Interested in learning more about the five Jane types and which Jane you are? Check out www.janeoutofthebox.com

About the Author:

Michele DeKinder-Smith is the founder of Jane out of the Box, an online resource dedicated to the women entrepreneur community. Discover more incredibly useful information for running a small business by taking the FREE Jane Types Assessment at Jane out of the Box. Offering networking and marketing opportunities, key resources and mentorship from successful women in business, Jane Out of the Box is online at www.janeoutofthebox.com

Categories
Planning & Management

Time Management Tips for Two Types of Female Entrepreneurs

On its own, running a business requires exceptional time-management skills. Add to that running a household, raising children, and finding time for some well-deserved rest and relaxation, and “time management” takes on a whole new dimension. So how do busy entrepreneurs meet all their obligations – and meet them well?

A recent study from Jane Out of the Box, an authority on female entrepreneurs, reveals there are five distinct types of women in business. Based on professional market research of more than 1,000 women in business, this study shows that each type of business owner has a unique approach to running a business – and therefore each one has a unique combination of needs. This article outlines two of the five types and provides tips for time management that ensure success as the various types of entrepreneurs define it.

Go Jane Go is passionate about her work and provides excellent service, so she has plenty of clients – so much so, she’s struggling to keep up with demand. She may be a classic overachiever, taking on volunteer opportunities as well, because she’s eager to make an impact on the world and she often struggles to say no. Because she wants to say yes to so many people, she may even be in denial about how many hours she actually works during the course of a week. As a result, she may be running herself ragged and feeling guilty about neglecting herself and others who are important to her.

Of all the types of business owners, Go Jane Go is most in need of improved time management systems. She strives to give her all in doing the right thing and being a good person. She loves what she does and believes strongly in being of service to others while being the best at what she does. Often, Go Jane Go business owners are in denial about the amount of hours they actually work; for example, some reported working only 40 hours per week but still feeling overwhelmed and a bit frazzled. When we questioned them about it, they admitted that they worked only 40 billable hours per week but put in significantly more hours on other business-related tasks. Her desire to help others, coupled with her reluctance to turn down most requests leaves her feeling stressed and overcommitted much of the time. How can she rectify that?

* Park It. By creating a “parking lot” for goals of every type, Go Jane Go can stop worrying about what she hasn’t accomplished and set a schedule for accomplishing it. Create two lists. The first should include immediate goals and should be kept visible. The second should include more long-term goals and should be filed away and viewed every month to 6 months, to determine where goals stand periodically. By writing down goals, large and small, business and personal, this parking lot takes the weight off Go Jane Go’s shoulders – she won’t forget any of these important goals, and she won’t have to worry constantly about them, either.

* Overlap. It’s essential that Go Jane Go prioritize – after all, she has so much going on, she has to know where to start so she can check tasks off her long to-do list. Once she’s prioritized, Go Jane Go can make a game of finding ways to fit her priorities together. For example, if meaningful relationships, family time, helping others and managing time by hiring someone to do her less favorite tasks are priorities, Go Jane Go may consider hiring a family member to do some of the work she doesn’t enjoy as well. In this way, she gets to spend time with that family member, help that family member by providing a job, and work on the activities she enjoys.

* Accept Help. Go Jane Go doesn’t want to burden others and will take on loathsome burdens to avoid doing so. However, by asking for help, Go Jane Go may feel less overwhelmed and provide an opportunity for loved ones to return favors she’s done for them, She can ask her husband to pick up the kids or make dinner, or she can ask a friend to listen while she vents about a work problem. Getting help in completing even small tasks can significantly lighten Go Jane Go’s load.

Jane Dough is an entrepreneur who enjoys running her business. Generally, she makes a nice living. She is comfortable and determined in buying and selling, which may be why she’s five times more likely than the average female business owner to hit the million dollar mark. Jane Dough is clear in her priorities and may be intentionally and actively growing an asset-based or legacy business. It is estimated that 18% of women entrepreneurs fall in the category of Jane Dough.

Like Go Jane Go, Jane Dough runs a successful business and takes home a large personal income. Unlike Go Jane Go, though, Jane Dough is adept at time management and sometimes delegates too much rather than not enough. Jane Dough moves quickly and decisively, and runs her business like a “natural-born entrepreneur,”  meeting traditional standards of success, while striking a great work-life balance. Even with so much success, this type of business owner can improve her business’ efficiency and its productivity by keeping a few suggestions in mind.

* Document. System documentation maximizes efficiency because it reveals every step of every system, therefore revealing steps that may be obsolete or repetitive, and therefore unnecessary. It also provides a system by which a new employee can learn the ins and outs of his or her job in the case that a seasoned employee leaves the company. This will reduce learning and training time.

* Track Performance. By carefully keeping track of key performance metrics, Jane Dough can determine whether the efforts she’s putting into various aspects of her business are paying off. If they’re not, she can spend less time there and more time on aspects that are productive. For example, let’s consider a Jane Dough who has spent a considerable amount of non-billable time on developing a new web site. She tracks visitors and purchases, and discovers that although her site is receiving a lot of traffic, people aren’t buying after visiting it. On the other hand, she’s getting tons of calls from people mentioning a radio ad she placed, which promised listeners a discount if they mentioned the ad. By putting in place tracking systems (software for the web site and a discount on the radio ad), this Jane Dough will learn where her resources are best spent.

Managing time appropriately is absolutely critical in striking a satisfactory work-life balance, and in growing a business. Every type of entrepreneur can improve her time management skills, whether it’s to find more personal time or to maximize a company’s efficiency.

About the Author:

Michele DeKinder-Smith is the founder of Jane out of the Box, an online resource dedicated to the women entrepreneur community. Discover more incredibly useful information for running a small business by taking the FREE Jane Types Assessment at Jane out of the Box. Offering networking and marketing opportunities, key resources and mentorship from successful women in business, Jane Out of the Box is online at www.janeoutofthebox.com

Categories
Entrepreneurs

Tracking Business Performance: Three Entrepreneurs, Three Systems

A recent study from Jane Out of the Box, an authority on female entrepreneurs, reveals there are five distinct types of women in business. Based on professional market research of more than 2,500 women in business, this study shows that each type of business owner has a unique approach to running a business and therefore each one has a unique combination of needs. This article outlines three of the five types and provides tips for tracking performance metrics and using the information to create future success.

Jane Dough is an entrepreneur who enjoys running her business and generally, she makes a nice living. She is comfortable and determined in buying and selling, which may be why she’s five times more likely than the average female business owner to hit the million dollar mark. Jane Dough is clear in her priorities and may be intentionally and actively growing an asset-based or legacy business. It is estimated that 18% of women entrepreneurs fall in the category of Jane Dough.

Because Jane Dough-run businesses often produce a large income, Jane Dough business owners are more likely than others to make large investments in their businesses. By tracking key performance metrics, then, Jane Dough can determine whether her investments are paying off – and if they aren’t, she can decide how to shift those investments so they do so.

Given the success of her business, Jane Dough is likely to use advertising systems, such as “pay per click” campaigns on Google or print and radio advertisements. These traditional advertising systems provide relatively simple tracking mechanisms by which Jane Dough can determine how her advertisements are working. For example, “pay per click” advertising allows a business owner to keep track of how many people clicked on her advertisement, based on a certain set of keywords, which she chooses. Jane Dough can figure out how many people visited her web site based on a specific set of keywords – and then she can figure out whether that “pay per click” campaign was worth the investment. Print or radio advertisements in certain markets can include special offers – based on how many people mention those special offers (whether they mention them during a phone call or while filling out an application or customer form of some kind), and Jane Dough will know whether those ads are driving traffic to her business. For Jane Dough, diligence in tracking metrics provides a solid understanding of the company, and a good opportunity for refining goals, educating team members and selecting even more powerful strategies for growth.

Merry Jane. This entrepreneur is usually building a part-time or “flexible time” business that gives her a creative outlet (whether she’s an ad agency consultant or she makes beautiful artwork) which she can manage within specific constraints around her schedule. She may have a day-job, or need to be fully present for family or other pursuits. She realizes she could make more money by working longer hours, but she’s happy with the tradeoff she has made because her business gives her tremendous freedom to work how and when she wants, around her other commitments.

Because Merry Jane needs to remain flexible so she is able to meet her various obligations and responsibilities, she doesn’t have much time to invest in tracking her company’s performance. Nevertheless, tracking performance will assist Merry Jane in establishing where her time is best spent – so it’s a critical investment. A few suggestions to consider on this information-gathering mission:

Studying existing customer relationships provides an excellent venue for Merry Jane to discover what is working. Usually, Merry Jane doesn’t have a large number of customers (and she prefers it that way!). It will be quite simple, then, to tally the results of an Internet survey, an e-mail questionnaire, or even a personal phone call or visit. A Merry Jane business owner can ask existing customers how they found out about her business, what attracted them to her business, and what they believe are the biggest benefits of the business’ products or services. By analyzing this data, Merry Jane can figure out what’s working. For example, if she advertises in three different magazines, but customers mention only two of them, perhaps she might stop advertising in the third. If she sells books, games and toys, and customers list the unique books and games as benefits, maybe she should cut her toy inventory and increase her book and game inventory accordingly.

Go Jane Go is passionate about her work and provides excellent service, so she has plenty of clients – so much so, she’s struggling to keep up with demand. She may be a classic overachiever, taking on volunteer opportunities as well, because she’s eager to make an impact on the world and she often struggles to say no. Because she wants to say yes to so many people, she may even be in denial about how many hours she actually works during the course of a week. As a result, she may be running herself ragged and feeling guilty about neglecting herself and others who are important to her.

Because Go Jane Go is wildly successful in business (she has so many clients she struggles to keep up with demand), it may seem as though she doesn’t need to track performance metrics. However, one of Go Jane Go’s challenges is that she takes her work personally. Her work is a reflection of herself, and as a result, she goes above and beyond to ensure the message her work sends is a positive one. Tracking key performance metrics, then, is essential for Go Jane Go’s personal well-being because it provides her an opportunity to see what is working and what isn’t from a purely business perspective.

Already overcommitted and overwhelmed, Go Jane Go’s most practical choice for handling the measuring of performance metrics may be to hire an individual or a firm to do it. From measuring whether an ad campaign is working to interviewing customers and completing market research, professionals can take care of every aspect of performance measuring and then give Go Jane Go a report she can use to determine her best next steps. Although she sometimes has difficulty handing work to someone else, (for fear that person may not meet her exacting standards), most Go Jane Go business owners don’t have the time to perform in-depth research. She can alleviate the fear of delegating this task by getting references. By hiring someone to tackle this time consuming endeavor, Go Jane Go can focus on the work she loves. Once she gets the report, she can determine whether her energy is in the right place.

Determining which strategies are working is critical in creating a business’ path to success. Measuring performance metrics not only reveals whether resources are being spent as wisely as possible, it also reveals a path for the future.

Interested in learning more about the five Jane types and which Jane you are? Check out www.janeoutofthebox.com

About the Author:
Michele DeKinder-Smith is the founder of Jane out of the Box, an online resource dedicated to the women entrepreneur community. Discover more incredibly useful information for running a small business by taking the FREE Jane Types Assessment at Jane out of the Box. Offering networking and marketing opportunities, key resources and mentorship from successful women in business, Jane Out of the Box is online at www.janeoutofthebox.com

Categories
Planning & Management

Best of the Janes: Improving Time Management

While each business owner has her own unique style, habits and characteristics, every business owner can benefit from improving her time management skills. Whether better time management helps an entrepreneur feel less overwhelmed or provides her with a stronger focus to move her company forward, it undoubtedly will contribute to her overall satisfaction.

Whether she’s a Jane Dough, a Go Jane Go, a Merry Jane, an Accidental Jane or a Tenacity Jane, every female entrepreneur can benefit from the following advice:

* Find an efficient, measurable marketing system. To determine whether a marketing system is efficient, a business owner must be able to measure it. Many computer-generated marketing systems provide software that tracks how often web site visitors buy, or how often someone performing a search ends up at a particular web site. By tracking those and similar metrics, business owners can determine whether their resources are well-spent. Also, the key to marketing efficiency is to ensure that her marketing message is clear and concise, and is directed at the right audience.

* Create a filter. If a businesswoman feels overwhelmed by her workload, she may consider creating a filter, through which all projects must pass before she takes them on. For example, if it’s important to a business owner that a project stretches her creativity, takes only a certain number of hours to complete, and fits in with her vacation schedule, she may decide to accept only projects that fit all 3 criteria. By doing so, she will improve her efficiency because she will be able to work smarter on projects she truly enjoys, rather than working harder on every project that comes her way.

* Set goals. Goals provide direction, so that a business owner focuses her time and energy on moving forward. This way, the time she spends on her business is effective and efficient – and productive.

* Park it. While not all entrepreneurs feel overwhelmed all of the time, an effective way to remain focused on the most important tasks at hand is to create a couple of ongoing lists of projects. The first should be a list of short-term or immediate projects, and it should be visible all the time. The second should be a list of longer-term projects, kept filed away and reviewed periodically. This way, a business owner doesn’t have to worry that she’ll forget about something important – it’s written down – and she always has a visible reminder of the timeliest projects.

* Document systems. By writing down every single step of every single system in her business, an entrepreneur can determine where she can streamline to increase efficiency. Such documentation will reveal obsolete or repetitive steps and it will also reduce training and learning time in the case of an employee transition.

Every woman business owner defines success differently; however, improved time management means more time to strive for success, however success is defined. While entrepreneurial and personal values vary from woman to woman, everyone can benefit from increased efficiency.

Interested in learning more about the five Jane types and which Jane you are? Check out www.janeoutofthebox.com

About the Author:

Michele DeKinder-Smith is the founder of Jane out of the Box, an online resource dedicated to the women entrepreneur community. Discover more incredibly useful information for running a small business by taking the FREE Jane Types Assessment at Jane out of the Box. Offering networking and marketing opportunities, key resources and mentorship from successful women in business, Jane Out of the Box is online at www.janeoutofthebox.com