Tag: contact

Categories
How-To Guides

How To Keep A Steady Flow of Clients And Prospects Coming Into YOUR Business Before It’s Too Late!

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Building a successful long-term profitable business isn’t about “marketing” your business, it’s about “managing” your business – the marketing comes once you have your management systems in place.

You cannot begin to market your business if you can’t find the information you need, don’t know who you are marketing to, and don’t know where you are in your business.

So, let’s go back to basics and take a look at one of the key office organization systems you need to have in place to “manage” your business before you can start to “market” your business – your contact management system!

If set up correctly your contact management system allows you to:

* Keep a note of clients, potential clients, and colleagues contact information.
* Easily and effectively follow-up with a prospect.
* Locate critical client contact information quickly and easily.
* Build your business.

Having all of your contact data readily to hand will allow you to build your business. You have all the information you need; it’s all in one place, and you can locate it quickly and easily. Follow-up becomes a much smoother process and in turn it builds your business.
Let me share with you below my 5 easy steps for creating your ideal contact management system so that you constantly have a full pipeline of interested clients and prospects:

1. Choose your system. You need to decide on a system that works best for YOU and YOUR business. This could be using Outlook (as I do) to manage all your contact data, appointments, To Do lists, etc. or you could use dedicated contact management software. A third option might be to utilize one of the many web-based contact management systems.

2. Draw clients into your pipeline. Once you’ve got your contact management system in place, you need to have a system for keeping in touch with people you meet at in-person events, online networking forums, or visitors to your website. One way to do that is to publish a regular ezine (electronic newsletter). This will keep clients and prospects flowing into your business and provide you with a base of interested people who want to find out more about you, your services, and your products.

3. Define the process for working with new clients. Once you’ve got prospects into your pipeline the next step is to create a system so that those clients who are ready to work with you are able to do so. This could be through an initial complimentary consultation to determine if you are a good fit for one another. List everything you currently do and come up with a system for streamlining the whole process.

4. Keep it all up-to-date. It’s all well and good having the systems in place, but if you’re not keeping it all current, then your contact management system quickly becomes of no use to you at all. Ideally, you should be updating your client data as you go along, but if you find you’re not doing that, spend 15/20 minutes at the end of each day, before you shut down your PC, reviewing who you’ve talked to/emailed, what the outcome was, and when you promised to follow-up with them. Note it all down in your contact management system.

5. Create a waiting list! If you find that you have more clients wanting to work with you than you can handle, offer to put them on your waiting list. If you suddenly get a client who has to cancel (and it does happen, for a variety of reasons), then you’re not left with a big hole in your cashflow – you simply approach your waiting list and let them know you have an opening available. Plan to keep in touch with your waiting list on a regular basis so that they don’t forget you!

Consistency is the key to keeping a steady flow of clients and prospects coming into your business. Make the commitment to spend time each and every day on your contact management system, and watch your business grow!

Categories
Online Business

What To Do About Your Online Marketing System Before It’s Too Late

One question I get asked a lot is which online marketing service should I use (or variations thereof):

“I use Constant Contact for my newsletter but want to start selling products via my website. Do I need 1ShoppingCart to do this?”
“Which is the best service to use for my newsletter – Constant Contact or Aweber?”

“I want to use an autoresponder service. Do I need 1ShoppingCart or Aweber?”

You get the idea!

This is something that many solopreneurs find a difficult decision to make; after all there are so many different choices and services available and the cost of each one varies a lot too!

So, which one to choose…

– Should you go with a service like Constant Contact that is purely for newsletter broadcasts and doesn’t have an autoresponder or shopping cart feature?

– What about a service like Aweber for your newsletter broadcasts and also comes with autoresponders, but no shopping cart feature?

– Or should you just go with a service like 1ShoppingCart that has all the features you need but with a hefty price tag?

I sound like an episode of House Hunters don’t I… (If you don’t watch this program you won’t know what I’m talking about!)

To help you decide the best service for you I have put together a list of the Pros and Cons of Constant Contact, Aweber, and 1ShoppingCart (although these are by no means the only services available!) I’m using these examples because they’re the ones I get asked the most about, and I also know each of these services very well having used them all over the past few years.

Whichever service you want to use, before you decide…

Ask yourself these two crucial questions:

1. What are the long-term goals for my business? (For example do you plan on just sending out a newsletter or do you want to sell information products via your website and have the ability to follow up with your customers via autoresponders?)
2. Which of these services will meet my long-term goals?

From my own experience I can tell you that going a cheaper router can be a false economy and can lead to its own headaches as your business grows, so carefully consider all of your goals, and the options each service provides, before making your decision.

What I’m sharing with you here is a quick overview of each of the three services I mentioned above and the benefit of my experience of each of these systems. When you read through this list, please note that this is only a very broad overview of each service; you’ll need to refer to each one for specifics.

Constant Contact (http://www.constantcontact.com)

Pros
* Has 100’s of HTML templates for you to choose from
* Will automatically convert your HTML email into plain text format
* Has the ability to create as many different interest categories as you need
* Can schedule broadcasts ahead of time and to go out at a set time of day
* Can create a custom sign-up web form for visitors to be automatically added to your database
* Has very detailed click through statistics

Cons
* Is an email marketing-only service, so you cannot create follow-up autoresponders
* Does not have any shopping cart functions

Aweber (http://www.aweber.com)

Pros

* Has many HTML templates for you to choose form (although not as many as Constant Contact)
* Ability to create as many different lists as you need, i.e. one for your newsletter, another one for your teleclass sign-ups etc.
* Can schedule broadcasts ahead of time and to go out at a set time of day
* Can follow-up with your clients via unlimited autoresponders
* Can create a custom sign-up web form for visitors to be automatically added to your database
* Provides click through statistics
* Has a very high email deliverability rate

Cons
* Does not automatically convert your HTML newsletter into text – you have to copy and paste the information
* Does not have any shopping cart functions

1ShoppingCart (http://www.1shoppingcart.com)

Pros
* You can manage your entire business through this one service – newsletters, autoresponders, shopping cart, affiliate program
* Offers different levels of service depending on your needs
* Can follow-up with your clients via unlimited autoresponders
* Can create a custom sign-up web form for visitors to be automatically added to your database

Cons
* No HTML templates so you will either need to get someone to prepare your broadcasts for you, or have your own HTML software and prepare your broadcasts in this program and upload to 1SC
* Doesn’t have the ability to create a text version of your HTML newsletter – you will need to do this yourself and upload to 1SC
* Has a technical interface, so if you’re not comfortable using technology you may find this service difficult to use
* Can schedule broadcasts to go out ahead of time, but can’t set a specific time of day

Conclusion: Carefully consider all of your options before deciding on a service and see if that service will meet your long-term goals. It is possible when starting out to use a service such as Constant Contact for sending out broadcasts, and find a shopping cart service later on as your business grows – I do know of business owners that run their businesses this way. Keep in mind though that if you do go this route you will be running and maintaining two separate databases – one for your newsletter broadcasts, and the other for your online product sales.

Categories
People & Relationships

5 Strategies for Creating Effective Follow Up

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For a solo professional having an up-to-date contact management database is one of the KEY administrative systems you have to have for your business. And, even more important, is having a system in place to create effective follow-up. Your business is built on following up leads and building relationships.

If you don’t have a contact management system in place, you will not be able to follow-up effectively with prospects, you could lose clients, and you will not be able to build your business.

Your contact management system needn’t be a ‘bells and whistles’ expensive database but it does need to be easy to use, easy to maintain, and easy for you to find your contact data. Once your contact management system is in place you need to ensure that you keep it up-to-date and are using it to follow up with prospects.

Spreadsheets are a great tool for keeping track of your contacts, but even they have their limitations, particularly if your database is starting to get very large – anything over 100 contacts really needs to be on a computerised, contact management database.

My very favourite contact management system is ACT! It really meets all of the criteria above in that it’s:

Easy to use;
Easy to maintain; and
Easy to find contacts.

And here’s a tip I have for you – you don’t necessarily need the latest version, especially if you’re going to use it just for yourself. I bought my first version of ACT! (ACT! 6.0 2004) off Ebay for $20. If you’re going to buy software off Ebay check that it’s being sold as ‘brand new and unregistered’. This was a very small investment for me to make to see if I liked the system and once I knew it was ideal I had no hesitation in upgrading to the latest version.

Keeping your contact management database up-to-date can seem a bit daunting, particularly if you have a lot of contacts. Here are my top 5 strategies for creating effective follow-up and keeping your contact management system up-to-date.

1. Update as you go along! Whenever you speak with or email a contact take a few minutes afterwards to update your database with this information BEFORE moving on to the next task. For example, did your conversation end with you promising to contact them again in a months’ time? If so, note this down and create a follow-up task there and then so you don’t forget.

2. Touch base regularly. Each month go through your database and see who you haven’t had any contact with over the last few months. Send them a ‘just getting in touch with you’ email, or call them.

3. Don’t forget good old-fashioned snail mail! Even snail-mail has gone all hi-tech. A great follow-up tool, and one that I currently use, is Send Out Cards – it’s really quick and simple to use. You can choose to send either a card or postcard, and it makes for a great ‘stay-in-touch’ service. And just as simple to use as email, only more personal! You can even upload your own handwriting font to personalise your cards even more.

4. Send a newsletter. Okay, it’s not exactly personal one-on-one follow up, but it is keeping you in touch with your database. Very often your newsletter will generate a response from your reader, which means you will be able to turn this into a one-on-one communication with your contact!

5. Keep the process going! Make it a habit to update your database regularly. If you don’t get the opportunity to update your database as you’re going along (Tip #1) spend 20 minutes at the end of each day reflecting on what you’ve done during the day, who you’ve contacted, what the outcome was, and enter all of this information into your contact management system.
Follow these 5 tips and you will soon see your business start to grow through effective follow-up!