Tag: Business success tips

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Entrepreneurs

Business – How Vampires Can Help Your Business

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I recently finished watching Season 1 of True Blood. While I can see why it’s not for everyone, I myself enjoy a good vampire romp, especially when it’s populated by such a nice selection of hot-looking actors (who have no issues showing off their equally hot bodies).

Anyway, it got me thinking about all the vampire stories out there. Vampire legends have been around for centuries and in nearly every society. Vampire movies, shows, books, etc. continually pop up on a frequent basis.
So why all the fuss? What is it about vampires that just won’t die (pun intended)?

Well, I’ve come up with 2 theories:

1. There REALLY are real-life, blood sucking, undead vampires roaming about.

2. There REALLY are vampires roaming about, but they’re HUMAN vampires, sucking the energy, money, health, time and more out of other people. And these vampire stories are actually a combination of cautionary tales (evil vampires we need to kill) and a way to transform and tame our “inner vampire” to something loving and human (the vampire love stories).

For my part, I’ll put my money on number 2. Which leads me to how this can help your business.

Vampires are everywhere. I don’t think it was a coincidence I finish watching True Blood and discover one of my friends and clients was scammed. Con artists and scammers are just another sort of human vampire — typically they’re charming and attractive in some way to their victims (for instance, they’re offering something attractive) then suck them dry of money, energy, time or more.

The thing about vampires is they’re hard to spot. (Vampires look human and in many cases they’re beautiful.) This is why a lot of times you’ll let a vampire in, not knowing it’s a vampire until after you’ve been bit.

Here are some signs of common vampires that can be sucking the life right out of your business:

1. Are there tasks you do in your business that drain you? Typically these are tasks you don’t like doing and you’re probably not much good at them either. Yep, you’re looking at a vampire. The good news is these vampires are selective in who they bite. (Or maybe these would fall into those vampire love stories — one person’s dream vampire love is another person’s worst nightmare.)

Solution — do a bit of vampire matchmaking and outsource, find the people who love those tasks and let them take over.

2. Are there people who drain you? Maybe they’re a vendor or a client you really have trouble working with. They suck up a lot of your time and energy (and maybe even money) and you’re always exhausted after your encounters.

Well, this could be 1 of 2 things — either you have a real human vampire on your hands who makes a habit of sucking the life force out of everyone they meet, or this is like a task vampire. They don’t do it to everyone, in fact they probably don’t even want to be a vampire, but some people bring out the worst in them.

Solution — it’s the same, these people are toxic to you for whatever reason and it really doesn’t matter if they’re toxic to everyone or just to you, you still need to remove them from your life.

From time to time it’s always a good idea to scan your business and your life for any vampires, and if you find any, to send them on their way. Remember, vampires are seductive, so unless you’re looking for them you just might miss them.

Categories
Branding

How Strong is Your Customer Loyalty? What AT&T and Apple Can Teach You

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Apple or AT&T?

I’ve recently run into an interesting dilemma — will my loyalty to Apple win out against my disgust with AT&T?

I admit it. I’m been a lifelong Apple lover. My parents bought the family an Apple 2E in high school. (Remember those)? The first computer I bought was a Mac Classic. I own an iPod, not a MP3 player.

It’s Apple all the way. There’s been no turning back for me.

So of course I’ve been salivating to get my hands on an iPhone. However, to get an iPhone means I need to do business with AT&T.

Hence my dilemma.

I actually tried to order the iPhones and had such a horrible experience with AT&T’s customer service what I really want to do is cancel the entire order and do something else while I wait for Apple to (hopefully) open the iPhone to more carriers.

So this ends up being an interesting business lesson. Will my loyalty to Apple win out? Or will my anger with AT&T win out?

But the real question is where are YOU with your business? How loyal are your customers to you?

And what kind of experience does your customers get with you? Are they happy or just putting up with you?

Clearly the idea here is to build customer loyalty like Apple and avoid customer service issues that turn you into AT&T.

So how can you be like Apple? Well one (big) way is to give your customers what they want.

Apple’s customers want cool. They want innovative. They want a product they can rely on. Apple gives them all of that and more.

Your customers may not want cool and innovative (although I’m sure they want to rely on it). I mean, a computer company should be innovative, right? If you’re not a computer company then innovation may not be at the top of your customers’ list.

Your job is to find out what your customers want and give it to them. Do that, and you’ll be on the first step to creating powerful customer loyalty.

Now what about the flip side. How do you NOT create the AT&T experience? Well, amazingly enough it’s the same as creating customer loyalty — listen to what your customers want and giving it to them.

When you boil it down, people aren’t getting what they want from AT&T. What do they want? To make it easy to do business with them.

Right now, it’s not. You have a problem and it’s very difficult to get it resolved.

How easy is it for your customers to resolve problems with you? Do you listen to them? Are you hearing the same problem over and over again or is it always a different problem? If it is a different problem, what is the common dominator?

And, most importantly, if you KNOW that, what steps have you taken to fix it?

It’s a 2-step process. First, find out what your customers want most and give it to them. Second, find out what your customers AREN’T getting from you, and fix that. That’s how you can create an amazing experience for your customers and have them keep coming back to you again and again.

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Entrepreneurs

Business Success — When it’s okay to quit

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The other day when I was running/walking a 10K race, my knee started hurting. It had been troubling me off and on for about a month but I thought I had it under control.

My initial reaction was to grit my teeth and walk through the pain. That’s what I normally do, and it’s what I do when I walk marathons.

But then I reconsidered. I had just passed the 4K marker when it really started hurting so I had more than half the race ahead of me. And then I started thinking, why am I doing this?

Clearly I had an issue with my knee. And I could force the issue and hurt it worse. Or I could quit and work on healing it.

I opted to quit and live to walk another day (sooner rather than later).

So that got me thinking, when is it okay to quit and when should you muscle through it? How do you know if this is the time you should throw in the towel or is this just more of your demons popping up to torture you?

Here’s a little system you can follow to help you know the difference:

1. How important is this? Are you talking about the life of your business (i.e. quitting it all and getting a job) or are you talking about dumping a product that isn’t selling well (and to be honest, you never liked much anyway)? If it’s the product, then yeah — quitting might be the smart thing to do. If it’s your business, then it’s probably your demons doing a jig in your brain.
In my case, doing a 10K isn’t that big of a deal. I’ll do a 10K on a weekend. So to cut this race short wasn’t an issue. Not tearing my knee up was far more important than finishing the race. Which leads me to my next point:

2. How important is it for you to quit? Or what is the cost if you don’t quit? Is there someone you work with (like a customer or a vendor) who is toxic to you? (For example, they’re costing you tons of time and/or money and you’re getting very little in return. Or, worse yet, they’re involved in something unethical that could hurt your reputation, or worse, something illegal.) Depending on the severity of the issues, you probably want to dump that relationship. Or are you just feeling uncomfortable or discouraged or stuck with your business? Nope, not a good reason to quit your business.

In my case, not being able to walk for a month was way too high of a trade off then quitting the race early.

So, here’s how this works. When you’re faced with something you’re thinking about quitting, ask yourself both questions, then compare the answers. If the answer to number 1 is high, and the question to number 2 is low, then you shouldn’t be quitting. If the answer to number 1 is low and the question to number 2 is high, then you should be quitting.

Where it gets a little tough is if the answer to both questions is the same. Then, you need to dig a little deeper. One is got to be stronger than the other (for instance, if you’re looking at something that’s really important to you, is the cost not to quit as high as you’re really saying or are you just scared right now?)

My other rule of thumb is answer to the first question is probably the way you should go. If what you’re looking at is very important, then you probably shouldn’t be quitting. If what you’re looking at isn’t all that important then you probably should be quitting. (After all, why are you wasting your time with it if it isn’t that important?)

Categories
Business Ideas

Musings from the Marathon (and How it Can Help Your Business)

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I just returned from San Diego where I walked my third marathon. It took me 6.5 hours. (I’m not a runner, I’m a walker, and that’s averaging between a 14- and 15-minute mile.) Now if you know anything about marathons, you’ll know that I’m never going to make the Boston marathon with that time.

In fact, I was beaten by an 86-year-old woman from South Carolina (we were neck and neck for awhile — she pulled away when I stopped for a bathroom break, beat me by 5 minutes) by a man dressed in a banana suit, by naked man (he whipped off his shorts when he crossed the finish line, although it’s probably not fair to compare him to me as he definitely had less wind resistance than I had) and a bunch of guys dressed as Elvis.

My point is if I was doing marathons to win, I would probably be in the depths of despair this week. Lucky for me, I do marathons for other reasons that have nothing to do with speed and everything to do with perseverance.

In fact, I think every business owner and entrepreneur should complete a marathon at least once in their life. No, not because I want partners to share in the torture and agony, but for the same reasons why I do. Let me explain.

I’ve come to the conclusion that nature has intended for the human body to only travel about 20 miles at any one time. I’ve decided this based on both science and my own experiences.

Now, I’m not a scientist but here’s my understanding of what’s going on when you walk a marathon. Your body only has around 2000 calories of ready energy it can use at any one time. How long does it take you to run out of 2000 calories? Oh, about 20 miles. After 20 miles, your body starts attacking your muscle to use as fuel (your body can’t burn fat on its own, it can only access the fat through burning something easier, such as carbohydrates or muscle).

At the same time, the hormones your body produces when you run (the ones that are responsible for the “runner’s high”) are used up.

When that happens, the natural pain killer that’s part of the runner’s high also disappears, so now you feel every bit of the pain your muscles are going through.

In other words, somewhere between mile 20 and 24, your body runs out of ready energy and starts attacking your muscles and also runs out of the hormones that give you extra energy, stamina and pain relief. There’s a term for this you might have heard. It’s called “hitting the wall.” And if you’re going to hit the wall, you’re going to hit it somewhere between mile 20 and 24.

As someone who has smashed head first into said wall, I can tell you it’s not pretty. You can get a second wind at mile 12, 16, even 18.

There’s no second wind at mile 24.

During every marathon I’ve done, there comes a time where nothing helps. Nothing. Everything hurts. Everything. You’re exhausted.

Every muscle in your body is screaming for you to stop. You’re keeping your legs moving on sheer grit and determination alone. There’s nothing else left.

The only thing that even comes close to helping during this time is the people cheering on the sideline. The ones near the end yelling “You can do it, you’re almost there.” (Note to spectators, this is the time to lie. Tell the runners or walkers or limpers they’re almost there or the next mile marker is around the corner, even if the next mile marker is actually around the corner, up a hill and a half-mile away. You need anything you can grab on to at this time.)

So for all you spectators, yes your cheering really DOES help. Don’t let our grumpy expressions fool you. We’re hanging on to what you’re saying for dear life.

(On another note, the neighbors who live between mile 15 and 16 who every year buy a gazillion oranges, spend hours cutting them up and then MORE hours standing on the street handing them to us as we go by, I only have one thing to say to you — I’m leaving you in my will.)

Okay, so my hypothesis is the human body is only supposed to walk or run for 20 to 24 miles. And a marathon is 26.2 miles (and yes, that .2 is VERY important — that .2 of a mile is harder than the first 20). So what that means is you are literally pushing yourself past your body’s limits for at least 2.2 miles.

In fact, that’s why I think marathons ARE 26.2 miles. Because they push past your physical boundaries.

I suspect this was the discussion back when marathons first came up. The Marathon God was sitting around with the other Greek Gods in Mt Olympus and the conversation went something like this. “Maybe a marathon should be 20.4 miles.” “No, no, that’s still within their body’s limits.” “Okay, so how about 28.8?” “No, that’s too far. Too many people will drop out or die and that defeats the purpose.” “So what about 26.2 miles?” “Perfect, just far enough to push past their boundaries and not so far that they give up or die.”

So walking marathons is about pushing past boundaries. If you can push past your body’s physical limits with your mind, then you should have no problems pushing past other boundaries with your mind, such as income boundaries or business growth boundaries.

After all, you know it’s possible to build a multi-million-dollar (or billion-dollar) business from scratch. You’ve seen other people do it. And after you walk a marathon, you’ll know you can push past boundaries because you’ve just done it. So therefore, now you know you have the capability to push past whatever boundaries you’ve set for yourself. You’ll have physical, tangible proof of it. (And they even give you a medal when you finish.)

And that, my friends, is why I think every business owner and entrepreneur should walk or run a marathon at least once in their life.

Categories
Entrepreneurs

Are You Throwing in the Towel Too Soon? More Musings from the Marathon

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When people realize I walk marathons, one of the questions I frequently get asked is “how did you do it? How did you finish the marathon once you hit the point of ‘nothing helps?'”

Well, I can tell you it’s not easy. Lots of demons come out to play and you have to push past them.

But I’m getting ahead of myself. Why would knowing how to finish a marathon have to do with your business? Because you might be having the same problems in your business — demons coming out to play and you throwing in the towel too soon and not seeing the success you deserve.

Let me explain. It’s been documented that lots of business owners quit too soon. They either quit the business altogether or they lower their goals (i.e. “I don’t need to make 7-figures, I’ll be happy in the low 6-figures”) or they drop a product or service that’s not selling.

However, many times the turning point in their business is just up ahead. They’re right there, the finish line is a half mile away, but they stop. They stop and they use all sorts of excuses as to why it was a smart decision to stop.

This happens to me all the time after I get past mile 20 in the marathon. It gets even worse once I hit the point of “nothing helps” — the pain is awful, I’m exhausted (a deep, deep exhaustion, so deep it makes it difficult to fall asleep for several hours after you’re done) and I’m extremely grumpy.

All the demons come out. “I’ve done this before. Why do I have to make myself miserable now?” (The first year it was “I can try this again next year when I’m in better shape and know what to expect.”) “Boy that pain in my knee feels bad — maybe I’m permanently hurting myself. I should stop.” “Look at all those other people in the medical aid tent, they’ve stopped I can stop too.” “Why the heck (or something stronger) am I doing this to myself again?”

And on and on.

So along with walking on despite the physical pain, you’re also battling mental demons. And this becomes an even bigger issue the longer you walk because at the end it’s all mental. There’s nothing physically left — the only reason why you’re staying on your feet is because you’re forcing yourself too.

Does any of this sound familiar in your business? “Why should I bother marketing and/or selling? People aren’t buying anyway. And the economy is bad. And my industry is struggling.” “I haven’t sent out a newsletter in months, I’m just too busy.” “I know I have a stack of business cards on my desk I should follow up with, but I’m just so busy. And besides, do they really want to hear from me anyway? It’s probably too late.” “This product launch was a disaster. Only 2 people bought. I guess no one is interested in this after all.” (Never mind you only sent out a couple of emails and called that a launch not to mention never sending out a newsletter.) “I’m almost done with my first product. I just have a couple more things to add/change.” (And you’ve been saying THAT for 3 years.)

And the most insidious of them all “I’ve been doing everything so-and-so said for months and it’s still not working. Maybe I’m not cut out to run a business. I should just quit and find a job before I run up any more debt.”

All of these are just variations of the same theme. You’re throwing in the towel before you’ve reached the finish line. And chances are, if you DO quit, success is most likely right around the corner.

Now this isn’t to say there is never a time to quit. Sometimes you really do injure yourself and you can’t finish the marathon. And sometimes a product or a service you’ve launched really isn’t a good fit for your target market and should be dropped. And sometimes things have so radically changed in your market you need to change something or you’re going out of business.

But, a lot of times the reason why things aren’t working is because you aren’t marketing enough (or marketing smartly). Maybe that product really isn’t a good fit. But if you only send out 2 emails to your email list that only hears from you once in a blue moon and call that your launch, you don’t know enough to say it’s not a good fit. You haven’t given it a fair shot.

What can you do to push through? Even when you feel like you’re doing everything you’re supposed to and nothing is working? Just do what I do after mile 23. Put your head down and keep walking. Don’t listen to the chatter in your head, just keep walking. Focus on the cheerleaders on the sidelines telling you you’re almost there and keep walking. The finish line really is just around the corner, and eventually you’ll get to it, but only if you keep walking. The moment you stop, you’re done.