Tag: Business success tips

Categories
People & Relationships

When Bad Things Happen to Good Business Owners and Entrepreneurs

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It’s an unfortunate fact of life (and business). Out of the blue you get a nasty email from someone. Sometimes it’s about an article you’ve written. Sometimes it’s accompanied by a refund request. Sometimes it doesn’t seem like it’s tied to anything at all.

Or maybe you discover someone writing malicious things about you on a blog or a forum. Or maybe some other negative things suddenly start getting tweeted or posted to Facebook about you, your products or your business.

Stuff happens. As a business owner and entrepreneur, the more successful you become, the more you open yourself up to criticism, negative feedback or just plain being attacked.

As someone who is both a writer AND a business owner, I know all about what happens when you’re dealing with unwelcome criticism. (I write fiction so yes, I’ve dealt with my share of negative feedback.) But if this is something new for you, or even if it’s not new but you’re feeling like you’ve just been sucker-punched by something out of the blue, I thought I’d share a few insights to help you get through it.

1. Know you’re not alone.
We’ve ALL been there. And I mean exactly that. It doesn’t matter how small or big your business is, stuff like this is going to happen. So know that no matter what just happened to you, there are a lot of entrepreneurs and business owners out there who will both sympathize and emphasize.

2. See it for what it is.
All criticism is not created equally. Sometimes what someone is saying has absolutely nothing to do with you and everything to do with their own issues. Sometimes they have a legitimate complaint but the person is so unhappy with their own life they blow it completely out of portion because they just want to strike out at someone and you’re the one they picked.

And sometimes they have a legitimate beef AND they handled it fine, but you just didn’t want to hear it. An example of this is some of the criticism I’ve gotten from some of my stories. The people were thoughtful and absolutely right. And I hated them. (Until I got over myself and slunk back to the keyboard to make the edits.)

Now the third option doesn’t happen too often (unless you’re a fiction writer) but the first two do. You just have to see it for what it is. If there’s something buried in the anger and name-calling you can use to improve your products, services or business, by all means use it. But know the rest of it has absolutely nothing to do with you and everything to do with them.
(And you’ll know when the criticism is right. Trust me. Your gut will tell you.)

3. Be kind to yourself.
When these things happen, it can hurt. And that’s okay. Call a friend. Or better yet, your mother (if you can). Write about it in your journal. Take a walk. Don’t bury your feelings, let yourself feel bad and then let it go. Don’t tell yourself it doesn’t matter and let it fester inside you, deal with it. Get it out of you. And then let it go.

4. Let someone else deal with these things.
Whenever possible, have someone else in your business be a filter for stuff like this. Let other people take care of refund requests or just read the nasty emails and they can decide if there’s a legitimate complaint buried in there or not. Protect yourself, there’s no need for you to see everything or deal with everything. Yes you’ll have to step in if something big happens, but let other people take care of the small stuff. The small stuff is what wears you down anyway. Save yourself for the big things and don’t worry about the rest.

Categories
Business Ideas

Is Your Timing Keeping You From Being Successful In Your Business? Part 3

Last couple of issues I talked about how either moving too fast or too slow can sabotage your success. (You can read part 1 and 2 here: http://www.michelepw.com/blog ) Today I’m going to talk about a place where entrepreneurs typically move too fast — launching their product.

I know. You just finished your product or program and you can’t wait to start selling it. In fact, if you could, you’d start selling it yesterday!

And it’s agonizing waiting to launch your product. You want to be making money NOW, not waiting for weeks or months before you actually see any income. Plus you want to get it into the hands of your ideal clients, they NEED what you’re selling. So who has time to sit around waiting to promote? Just get a sales letter up and start selling it, right?

Okay here’s the thing. There’s a reason why product launches work and there’s a reason why you reach more people (and make more money) if you control yourself and do it right.

What’s that reason? Urgency.

You see, probably the biggest reason why your ideal clients decide not to buy is lack of urgency. They may like the product, they may know they need it, they may like YOU. And I bet they even INTEND to buy — just not right now. Right now they have a million other things going on and a bunch of other things they’re spending money on but in a few months or a year they will have the time or money to “finally” invest.

Well, we all know how that works out.

The more time and energy you spend building up buzz for your product, the more you’ll start creating that urgency. And the more you’ve built that urgency into your ideal clients’ minds, the more likely they’ll buy (and USE) your product, thus getting the results they want.

So it’s a win-win. You win because you get your product into the world while being paid handsomely for it, and your ideal clients win because they get the help they need to solve their problem.

So how much time should you allow for a product launch? Well it depends on the launch. There are a variety of launch systems out there, and depending on what you want to accomplish (and who your ideal clients are) dictates your launch. But here are some guidelines to get you started:

If you’re doing a straight teleclass launch (i.e. a preview call that sells the product or program) I would allow a minimum of a 2 weeks before the preview call. (Note, if you want to get affiliates involved you’ll need to allow a lot more time to plan. The more time you give your affiliates to put in their promotional calendars, the more likely you’ll get them to actually promote.)

If you’re doing more of a “release a special report and/or video” which teases the product by providing information, then you’ll need 4-6 weeks. Those take a little longer to get the viral aspect going. Because a preview call has a “date” when the call is, there’s built-in urgency, but a special report or video doesn’t necessarily have that.

If you want to use surveys or a contest, you might be able to do it in a couple of weeks but it would help if you had a little longer (2 weeks to do the survey then 2 weeks to do something with the results of the survey).

Remember these are minimum times AND these are how much time to actually PROMOTE. No, you don’t have 2 weeks to write a squeeze page, once the squeeze page if up, you need at least 2 weeks to promote. If you wanted to add a couple of weeks to do some other promotions, that’s never a bad idea. (Remember, the more you promote the more urgency you build and the more your ideal clients will want to buy.)

Categories
Entrepreneurs

Is Your Timing Keeping You From Being Successful In Your Business? Part 2

Last week I talked about how either moving too fast or too slow can sabotage your success. (You can read part 1 by visiting my blog… my website address is listed below.) Today I’m going to talk about a place where entrepreneurs typically move too slow — creating products or programs.

Does this sound familiar? You’ve been working on your book or your program or product for several months or maybe even years. You’re close to finishing — you just have one or two more things to do. Of course, every time you finish those one or two things, one or two more things crop up. It’s never ending.

If this does sound familiar, you’re not alone. I know many, many entrepreneurs (including myself) who have taken longer than necessary to complete their products. The reasons vary but many fall into the “perfectionist” camp. You take pride in your work. You want your product to be perfect. You want your customers to love your product and get a lot out of it. There’s nothing wrong with that, right?

Well, there is when it prevents you from actually bringing your product to market. Think about it — if the conclusion isn’t quite right or there are a few missed typos, is that going to REALLY take away from the experience of your product? Or the results your customers will get?

Of course not. But we’re so fixated on it being perfect we can’t get past that.

Now the advice many successful business owners share when you’re in this situation is something along the lines of “good enough is good enough” (meaning your product doesn’t have to be perfect, just get it to a good product and then get it to market) or “taking imperfect action” (which also basically means get the darn thing out the door even if it is imperfect). I agree with both of these statements, but the problem is what happens when you know this and you STILL need to get that “one more thing done?”

I think there are a couple of deeper issues around perfectionism. (And depending on how deep the issues are depends on how quickly you can push through them.) Let me explain.

When we create a product it’s easy to fall into the trap of thinking the product is an extension of ourselves. So any flaws or mistakes or criticism of the product suddenly takes on way more importance than it ought to be. Because any problems with the product, anything that is lacking in the product, is actually a problem or a lack with us personally.

In addition to that (if that wasn’t hard enough to get past) there’s also a little question of value. If you don’t value yourself, your gifts, your brilliance, what you bring to the world, then how are you going to value a product you created? And if you don’t value your product, when will it ever be “good enough” to sell?

So what happens if you find yourself relating to one or both of these issues? Well, you need to take a step back and do some deeper work on yourself. Hiring a coach or taking a program that gets at the core of what you’re struggling with– whether it’s valuing yourself, valuing your brilliance or accepting yourself (warts and all) is crucial to helping you push through your blocks and getting your products finished and selling.

If you want to do something right now, try journaling about it. See what comes up for you and what your next steps should be.

Next week we’re going to look at the next step – racing through your product launch now that you’ve finally gotten your product done.

Categories
Entrepreneurs

Is Your Timing Keeping You From Being Successful In Your Business? Part 1

After being in business for as long as I have, there’s one thing that never fails to amaze me — the capacity entrepreneurs have to sabotage their own success. (Not to mention how creative those ways can be.) While there’s about a million ways this manifests itself, here’s one way I see popping up over and over again.

Is Your Timing Keeping You From Being Successful In Your Business? (Part 1)

After being in business for as long as I have, there’s one thing that never fails to amaze me — the capacity entrepreneurs have to sabotage their own success. (Not to mention how creative those ways can be.) While there’s about a million ways this manifests itself, here’s one way I see popping up over and over again.

And that’s timing.

What do I mean by timing? I mean either entrepreneurs are moving too slow, and thus miss opportunities to make money, or they move too fast and are reckless and miss out on opportunities that way.

What’s interesting about timing is it’s not as clear cut as “one person moves too slow and one person moves too fast.” What I actually see is entrepreneurs move BOTH too fast AND too slow. They just do it at the wrong times.

And where do I see this happen the most? When they’re planning to launch a new product or program.

Here’s what typically happens — people will move WAY too slowly creating the product or program and will move WAY too fast to launch it. With the end result being they miss out on opportunities on both sides — it takes them forever to actually get thing done (so they’ve missed out on money selling the product or program) and then they rush through the launch like they have a bunch of hungry vampires chasing them and they don’t make nearly the sales they could have.

What REALLY should be happening is they should move quickly creating the product then slow down while launching it.

That way, they get the best of both worlds — they get the product or program to market faster and can start profiting from it sooner, and they take their time to work through ALL the launch steps so they wring as many sales as possible during the launch.

Now, there are variations of this. I have met people who are slow during the product creation AND launch, just like I’ve met people who whip through both as well. (And then there’s another group of people who either never get their product done or they finish products and never actually get around to launching them.) All of these are sabotaging techniques, which is part of the reason why this is far more complex problem then would initially appear on the surface.

So if you suspect you might struggle with one or several of the above, what can you do? How can you stop it? And how much time do you REALLY need to launch? Well, I’m going to answer all those questions over the next 2 articles. Next week we’ll look at why it takes some entrepreneurs so darn long to finish their product and how they can speed up the process, and the week after we’ll cover racing through the launch process.

Categories
Entrepreneurship

How to Ruin Your Business Reputation

Awhile ago, I got an email from one of the “gurus” I follow and it shocked me. The gist of it was this person wanted to trade services for a household item.

To say it floored me would be an understatement.

What was worse was a few days later this person started sending emails promoting their coaching program. How could anyone who had gotten the “trade” email even consider signing up for their coaching program?

Now this was a pretty obvious blunder, but there are other, smaller blunders, you might be making that are hurting your business reputation and your ability to attract clients. But first, I want to make something clear.

The problem isn’t that you’re struggling right now. That happens. It’s the nature of business and every seasoned business person knows it.

Businesses will lose money or be flat from time to time. There’s no shame in it, you just need to keep doing something about it (i.e. marketing, analyzing your offerings or your target market to see if you need to make a change, etc.)

The mistake happens when you make this too transparent. I’m not saying you should lie and say business is great when it’s not. (In fact, please DON’T lie. That’s another way to hurt your business reputation big time.) But (and this is ESPECIALLY true if you have a service business) don’t make it obvious you’re struggling. No one wants to hire a consultant who isn’t busy. In the back of people’s minds is the worry if the consultant isn’t busy they must not be good. So you MUST not come across as too eager or that you have too much time on your hands.

No matter how desperate for customers you are, you must get that under control. People will sense desperation and either run from you or try and take advantage of you. Neither is all that good for you (either your business or your psyche).
So what can you do? Here are 3 tips to help you stay strong no matter what’s going on in your business.

1. Keep marketing. Now is the time to step up your marketing. You have the time, why not write extra articles so you have them “stockpiled” when you do get busy again. Now might also be a good time to do a promotion but do NOT say it’s because business is slow.

Find some other creative way to do the same thing (for instance, maybe you have a “back to school” special, now that the kids are back in school you have some extra time to take on an additional client or two.) Or your promotion can be around a product or a group program. (Having a promotion around your product or group program doesn’t carry nearly the social stigma of pedaling your service.)

2. Don’t answer your phone. Yes, you heard me. Let voice mail pick it up or keep your virtual assistant on to return phone calls. Busy people don’t sit by the phone willing it to ring. You need to get your mind off your phone (or your inbox) and on to drumming up customers.

3. Don’t drop your fees. Your fees aren’t the problem. Something else is the problem. Either you aren’t marketing enough or your target market isn’t the right target market for you anymore or you need to tweak your offerings or something else is going on. But the moment you start dropping your fees or doubting yourself is the moment you’ll start down a vicious downward cycle.
(Now, this doesn’t mean you can’t put together a lower priced package and promote it. That’s fine and it may be a smart business decision. But to lower your hourly rate — not a smart move.)