One of the best ways to save money is to start with the expenses that are the easiest to reduce. Over 68% of business owners cited “cost savings” as the primary reason they’d switch phone systems, according to a recent survey. Phone systems are an often overlooked source of cost savings. By switching to VoIP or a hosted service, you can save tens of thousands of dollars a year in service and maintenance costs alone. Here’s our real business-tested, expert approved, step-by-step strategy for switching to a more cost effective phone system:
Make a list of requirements. If you already have a phone system, this is easy. Do you need voicemail, videoconferencing, call monitoring features, or more? If you’re a brand-new business, start with the basics- ask around to see what kinds of features are absolutely necessary and pick a system where you can add features later on an as-needed basis.
Do a little research on types of systems. Phone systems basically come in 4 flavors- landlines, internet-based, and combination of both. Traditional landline systems (Regular PBX phone systems and KSU systems) that use routing software (if you need lots of extensions or features) can be housed in your office or off-site by a provider. Internet-based systems use an internet connection to route calls. The type of system you choose makes a BIG difference: according to a recent study, switching to VoIP can save a business with over 500 employees up to $300,000 yearly.
Work out the nuts and bolts. If you have a current provider, you’ll need to work out the particulars of the switch. Consider things like downtime, number portability, and installation timing. Switching from a traditional landline model to a hosted PBX or VoIP system can take up to a week.
Negotiate your contract. Before you sign a brand new contract with a new provider, consider bargaining with your current vendor for more services, features, and upgrades to save on your overall cost. If you’re satisfied with your current service, bargaining is a great way to save without the hassle of switching to a new provider. One of the best ways to lower your bill is to lengthen your contract, expanding it to include more services at a lower cost.
Consider all potential expenses. Consider costs beyond those quoted by your service provider for equipment and setup expenses. Training is a good example. VoIP or hosted systems can have complex features that employees will need to learn how to use. Make sure you have the available budget to pay for training- at the very least, to pay for the time it will take for employees to learn how to use the new system. Some setup costs might not be apparent in the quote, for example, fees associated with switching internet service providers or upgrading your connection to handle the additional traffic a VoIP system will create. Make sure you consider all costs associated with the switch to get the big-picture estimate for how much money you’ll end up saving.
Merrin Muxlow is a writer, yoga instructor, and law student based in San Diego, California. She writes extensively for Resource Nation, a company that provides resources for business owners, and is a frequent contributor to several sites and programs that offer tools for entrepreneurs, including Dell and BizEquity.