Infor Global Solutions is a leading software company that serves customers across the world in a variety of industries, including machinery, apparel and foot wear, finance, automotive, aerospace and pharmaceutical industries. They are the third largest provider of software applications and solutions and have over 12,000 employees in 40 countries. Infor Global Solutions employs thousands of developers, consultants, and support professionals that work with 70,000 customers worldwide. They bring in billions of dollars in revenue on a yearly basis from clients like Macy’s, Ford Motor Co., Hallmark, Mazda, and RadioShack.
Their customers also include 8 of the top 10 aerospace and pharmaceutical companies. Other target industries include chemicals, state and local governments, consumer packaged goods, retail and food processing.
Originally named Agilisys, Infor Global Solutions began doing business in 2002 in Pennsylvania. Infor’s goal was to build as large a global presence as possible. The company moved its headquarters to Georgia, where they acquired Infor Business Solutions. The name was then changed to Infor Global Solutions. Infor Global Solutions can claim more than 30 acquisitions of other software development companies.
Infor’s software products are used for managing inventories, shipments, and human capital across the supply chain. Some of the services that they provide are asset, human resources, and warehouse management. In addition to the latest software, they also provide technical support and train associates in 20 languages and have a business presence in 194 countries.
Charles E Phillips (CEO profile) joined the company in 2010 and has made noteworthy strides in utilizing social media to make even more connections to its clients and affiliates.
Phillips created an innovate approach to educating Infor Global Solutions’ employees on the positive and wide spread uses of social media. Because of his efforts, the company was recognized with the Open Leaderships Award in 2010 by the Altimeter Group, the leader and global authority on social media use for business applications. Infor Global was awarded for its efforts in educating employees on how to use social media to create open and clear interactions with internal and external business associates.
In the first few months of the program Infor’s program, social media usage dramatically increased across Twitter, LinkedIn and Yammer. Twitter alone saw an increase of over 300%. Current growth is a 10% per month for each platform.
Infor was highly commended by the Altimeter Group founder Charlene Li. “What really impressed us was [Infor’s] detailed implementation program, which included contests, parties, and incentives to engage people both at the grassroots level and also involve senior executives,” Li stated. Li was also impressed with Infor’s thorough implementation of social media education.
Phillips has made significant improvement at Infor and seen growth in revenue in the millions in part because of the company’s growing online and social media presence. His primary focus has been increasing the company’s global presence innovation and production. Other strategies he has implemented have led to increased efficiency and revenue. Infor Global Solutions headquarters has since moved from Georgia to New York.
Article contributed by Jenna Smith