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People & Relationships

The 7 Deadly Sins Of Organizational Leadership Communication

Article Contributed by Skip Weisman

Upon completing a recent project I took my client to lunch to thank him for his business. We reminisced about how we first met at my End Procrastination NOW! Workshop and how he realized at that time he was tired of tolerating things in his business.

Among the problems with which he was becoming increasingly frustrated were senior team members and frontline employees who…

  • Were not taking responsibility for their jobs
  • Needed constant prodding to get things done
  • Were not responsive to client requests
  • Did not return phone messages
  • Were throwing their fellow employees “under the bus”
  • Were having shouting matches in the office and on project sites
  • Using profanity when communicating with co-workers, clients and vendors
  • Procrastinated on following through on business opportunities
  • Were showing up late or leaving early with no explanation
  • Had negative attitudes
  • Complained about customers and co-workers
  • Were “disappearing” during the day

I began my project searching for the real underlying cause of these issues by:

  • Interviewing the entire staff of 25
  • Holding a series of focus groups
  • Observing interactions and conversations between the business owner and his people.

What I learned in just two weeks could fill a book.

My new client was violating virtually every leadership communication mistake. To simplify the project I categorized them into what I now call “The 7 Deadly Sins of Organizational Leadership Communication:”

  • Communication Sin #1: Lack of Specificity – This causes people on the receiving end of a communication to have to mind-read or guess as to what is being requested of them. Details are left out or are at best, vague. The recipient for many reasons fails to ask follow up questions to get specifics and have to figure it out on their own.
  • Communication Sin #2: Lack of Focus on Desirable Behaviors – People are great at saying what they don’t want or what they don’t want others to do, but have challenges identifying the behaviors they want instead. Where your focus goes, grows. As such, people are getting more of what they don’t want because they continue to focus on it.
  • Communication Sin #3: Lack of Directness – This is where people in organizations go behind the backs of their co-workers, peers, bosses and subordinates with water cooler gossip. Another example is the leader who tries to fix a problem that should be addressed to one person but calls a team meeting to offer a blanket directive. A third is when co-workers tell managers the mistakes co-workers make hoping to make themselves look good at the expense of someone else.
  • Communication Sin #4: Lack of Immediacy – This is procrastination. This is when communication is avoided because the conversations are difficult and leaders don’t know how to approach the offending party, so they choose not to.
  • Communication Sin #5: Lack of Appropriate Tone – Ever had someone in a professional setting raise his or her voice at you in a condescending or threatening manner? How about responding in a sarcastic manner? These are just two of the ways inappropriate tone ruin relationships and trust in company cultures.
  • Communication Sin #6: Lack of Focused Attention – In this day of technology and multi-tasking too many office conversations occur passing in the hallway, while one person is checking/responding to e-mails on their smart phone, or talking to us while on hold waiting for someone they will likely deem more important once they come on the phone. This fosters disrespect and low trust in organizations.
  • Communication Sin #7: Lack of Respectful Rebuttals – This may be the most common, yet subconscious of all seven leadership communication sins. It’s the conversations when someone agrees or provides positive feedback in the first part of their sentence, only to be followed by “but.” After the “but” comes the other shoe and you end up feeling misled and unfulfilled.

These behaviors had caused significant damage to my client’s 25-year-old, $15 million business with 25 employees over the past ten years. My client actually estimated that allowing these communication issues to build up over ten years had cost him about $5 million.

That’s real money for some people.

If you are making these same leadership communication mistakes I invite you to go to www.HowToImproveOrganizationalCommunication.com and get my free special report “The 7 Deadly Sins of Organizational Leadership Communication” where I will show you how to fix these sins and build a championship organization.

About the Author

Skip Weisman of Weisman Success Resources, Inc. of Poughkeepsie, NY (www.WeismanSuccessResources.com) works with organizational leaders to improve personnel, productivity and profits by helping them “Create a Champion Organization,” one that communicates effectively and takes action with commitment towards a shared compelling vision. His latest White Paper Report is “The 7 Deadly Sins of Organizational Leadership Communication” available free at www.HowToImproveOrganizationalCommunication.com

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People & Relationships

Help Prospects Change Their Lives And That Will Change Yours

Article Contributed by Tami Stodghill

If your goal is to make a million dollars, then you mastermind with millionaires. If your goal is only to make $50K a year, then align yourself with people who make $50K a year. It’s true. There is a reason those people who are immensely successful are. They are involved with quality products, in a growing company, with people who are interested in changing other people’s lives as well as their own. And in doing that, they continue to experience success. Is that always the case? No but then those people that are in it to line their own pockets exclusively sometimes tend to burn out quickly and find their prospects drying up over time. They aren’t in it for the right reasons. It’s that simple.

When we got into this business, it was our goal to just replace our income we had in our jobs so we could quit. We didn’t hate our jobs, but we were working 50+ hours a week, taking no vacations or holidays to speak of and were pretty much capped out on income. We knew that we would be “stagnant” so-to-speak and that we wanted to change and improve our lives. The couple who introduced us to our opportunity were genuinely supportive, supplying the information we needed to make an educated decision as to whether it was right for us. There was no pressure and our endless questions didn’t tire them or make them eventually avoid our calls. See they knew we had family, and responsibilities and were nervous about making such a substantial change in our lives. And they guided us through that change, helping us to realize our dream. Did that change their lives? Sure it did. But it did so as a result of offering us the ability to change ours.

When my husband and I return a call to a prospect that has contacted us in response to our marketing efforts, we stop and always take a moment to remind ourselves that we need to help that prospect find out if what we can offer them, in the way of a business opportunity, will assist them in changing their life. Because it’s a fact that any prospect that contacts you is looking for something. Some will be looking for something they can start immediately and make an income as quickly as possible. For them it is time-critical. Maybe they lost their jobs, or are losing their home, or have mounting medical bills or can’t afford daycare to work outside the home. But others are just looking to add income or change jobs. For them, the urgency isn’t there. However, they ARE looking for something or they wouldn’t have contacted you. It’s your responsibility to find out if your opportunity will help them find that something.

The opportunity we decided on was based on several factors. The product was timely for sure. It offers a program to help people eliminate debt, create wealth and change their lifestyle. Plain and simple. And we knew in today’s economy we would be able to offer people a solution that would, if they followed the program, do just that. But we also knew that the company was very interested in their consultants, welcoming input and involving them in day-to-day training and tools to help those consultants continue to experience success. Every company should be of that mindset. It’s good business and it’s recognizing that it takes good people to have a good business. Align yourself with a good product, service or opportunity to sell. then focus on helping other people reach their dreams. THAT is your top priority.

In summary, if you approach your business from a “giving” and “grateful” attitude and perspective, it will come back to you. No question about it. You make every call to your prospects asking yourself what your opportunity (or service or product) can bring to their lives. And in doing so, you will help them to discover that it’s just what they are looking for.

About the Author

Tami Stodghill was the Press-Relations manager, for a world-wide extensible-technology distributor based in London and the US for 20 years. She was also a freelance writer for several industry publications and is now a home-based business owner with WMI. She makes her home in Page-Lake Powell, Arizona, in the summers and Palm Harbor, Florida in the winters where she enjoys boating and reading, camping, hiking and meeting new people. She runs a blog site exclusively to offer tips for success for any small or home-based business.

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People & Relationships

Preferences for Interaction

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We’re constantly interacting with other people. No matter what the activity, work or play. It’s a part of life, and how well we interact often determines our success in many areas.
You may have noticed that people interact in very different ways with very different purposes. Some people love to socialize at parties while others will avoid such social situations at any cost. In contrast, others like to work cooperatively to make things happen but don’t understand how people can enjoy wasting so much time socializing.
Interaction between people can be broken down simply in three distinct ways:
* Transactions, or interactions designed to make agreements and trades
* Operations, or interactions focused on doing and accomplishing
* Resources, or interactions focused on facilitating yourself or others.
You do all three on a regular basis, but you have a distinct order in your preference for some types of interactions over others. Your preference strongly influences the kinds of skills and behavioral roles you’ve become good at.
You demonstrate your preference by naturally gravitating towards activities associated with one category over the other two.
If Transactions is your favorite, you might be that person who loves social gatherings because they offer so many opportunities for bargaining, convincing, settling arguments, mentoring, selling, networking, and persuading others.
If Operations is your thing, your interactions probably revolve around getting things accomplished, planning, organizing, delegating, trouble shooting, and managing/overseeing.
Finally, if you have a preference for Resource interactions you may find yourself spending a lot of time researching, teaching, counseling, sharing, advising, coaching, defining strategies, and connecting people with each other.
The degree of preference for each category varies from person to person, but there is always an ordered preference. What’s important to remember is that your natural preference isn’t right or wrong, it’s just yours!
Take 10 minutes and reflect on the three preferences for interaction categories. Think of some specific examples in your own experience.
* Which one do you feel most comfortable doing?
* Which one do you feel least comfortable doing?
* Can you think of some examples?
Identifying these preferences will help you understand yourself, the things you do, and the things you avoid in a different light. What’s especially important in this process is distinguishing between those skills that fit you naturally versus those where you had to work hard to acquire that drag on your emotional, psychological and physical well-being. Examining the various interaction categories will also stretch your understanding of other people and their different points of view, which is key to improving communication and building stronger relationships.
About the Author:
Lynda-Ross Vega: A partner at Vega Behavioral Consulting, Ltd., Lynda-Ross specializes in helping entrepreneurs and coaches build dynamite teams and systems that WORK. She is co-author of Vega Role Facilities Theory, a revolutionary psychological assessment system that teaches people how to unleash their deepest potentials for success. For free information on how to succeed as an entrepreneur or coach, create a thriving business and build your bottom line doing more of what you love, visit www.VRFT.com

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People & Relationships

Successful Entrepreneurs and The Importance Of Building A Team

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I often encounter entrepreneurs who see themselves as soloists, single individuals boldly taking risks to create new and imaginative products or solving problems in unique and unusual ways by themselves. Successful entrepreneurs know that in order to discover untapped markets, to develop new solutions, and bring a product to market requires a team of people who can add their unique talent and skill to the mix.
Many entrepreneurs try to do it all, and this is a recipe for failure. No matter how gifted, skilled, and talented an entrepreneur is there are still things that are required for a successful business that others do better than they do.
I live with the Vega Role Facilities Theory day in and day out and have for over thirty years. You could say that I have become so familiar with the theory and the power of its concepts to transform people’s lives that I wrongly assume that everyone else experiences what I do.
Still, it continues to surprise me when after I have delivered and interpreted inventory results someone says “This is very interesting, so what do I do with this information?” I could go on for pages, but let me focus my comments today on one area – entrepreneurs and team building.
VRFT is a powerful tool to help people see what they are skilled at doing and what things they do best. More importantly for this discussion, VRFT is uniquely positioned to provide the reciprocal information as well. By this I mean those things that a particular individual does not do well. In the case of an entrepreneur, this information may well be the crucial difference between success and failure. So when an entrepreneur says to me, “I already know this about myself. So what?” The answer is “Have you used this knowledge to build your team?”
Let me give you some hypothetical examples: An entrepreneur has the idea for a product but not the skills to manufacture it. Without someone with production skills, employee or contractor, the idea is only that – an idea. An entrepreneur has a network of influential people, contacts, and marketing but not the organizational or operational skills to manage the day-to-day operations of a business. Without the right person to organize and manage the business plan, entrepreneur’s schedule, and finances the end results is likely to be chaos. Or maybe an entrepreneur has a fantastic new idea but no strategy or plans to bring it to fruition. They need someone whose skill is providing advice, long-term strategy, and short-term tactics.
Without someone to fill these critical roles an entrepreneur’s business may stumble along, but it will not take off the way the entrepreneur envisions. VRFT not only provides the information the entrepreneur needs to understand their own skills and talents, but also the information necessary to know what skills and talents are needed to compliment the entrepreneur, how to position current team members’ talent to fill the gaps they are best suited for, and how to evaluate prospective team members to determine if the talent they bring fills the needs the team has. All this from a simple but powerful assessment.
About the Author:
Gary Jordan, Ph.D., has over 27 years of experience in clinical psychology, behavioral assessment, individual development, and coaching. He earned his doctorate in Clinical Psychology from the California School of Professional Psychology – Berkeley. He’s the co-founder of Vega Behavioral Consulting, Ltd., a consulting firm that specializes in helping people discover their true skills and talents. www.vrft.com.

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People & Relationships

Who Do You Think You Are? How Social Roles Can Determine Success in Life

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When people think of playing a role they usually imagine taking a part in a stage production or starring in a blockbuster movie. For most of us, though, those kind of roles are the stuff of fantasy.
But every day, you actually play all kinds of social roles in your relationships with others. A “social role” is the part played by a person in a given social context, including typical or expected patterns of behavior.
For example, as part of a family you’re a father or mother, sister or brother, son or daughter, cousin, etc. You’re a friend, mentor or role model to someone, or if you have a career you maybe an employee, or boss, or both.
Some social roles, like wife and husband or employee and boss, are determined by the relationship you have to others in your life.
But there are other social roles you play that are often not as obvious to you or even to those around you. These roles are usually ones you’ve chosen, based on your personality profile and they play an important part in determining how much you’re enjoying life. Simply put, while you can play many different social roles, you have a natural predisposition for some over others.
For example many people can learn to sell, but not all are naturally gifted at being a salesperson. Some people find that managing people comes easily and is very rewarding, while others have no idea how to oversee and direct other people’s work.
Success in any role requires a knack for the skills that support that role, and an understanding of the social expectations around it. Just because you’re attracted to a particular role doesn’t mean you automatically have the needed skills or possess that behavioral style.
It’s entirely possible to choose a social role for which you have little or no natural skills (think Joan Crawford in “Mommy Dearest”). When this is the case, it’s often because the role has been presented as something that’s expected, that you should do to please someone important to you or that you need to do to “get ahead.”
Personal growth always involves change. Sometimes it means changing the roles we play, other times it’s a change in how we play a role. But it always begins with a conscious understanding of who we are and the roles we play on a daily basis.
Discovering how well your natural skill sets support the roles you play is an important step to attaining Success For Life. This knowledge allows you to have the all important element of choice.
Carry a small notebook with you for the next 3-5 days and make a note of every role you play in your own and someone else’s life.
Once you have your list, catagorize the roles into ones you enjoy and do well, and ones you don’t take pleasure in. Decide what actions to take to either let go of the unpleasant roles or what behaviors you can adopt to increase your enjoyment of them.
About the Author:
Gary Jordan, Ph.D., has over 27 years of experience in clinical psychology, behavioral assessment, individual development, and coaching. He earned his doctorate in Clinical Psychology from the California School of Professional Psychology – Berkeley. He’s the co-founder of Vega Behavioral Consulting, Ltd., a consulting firm that specializes in helping people discover their true skills and talents. www.vrft.com