Category: Entrepreneurship

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Entrepreneurship

How to Ruin Your Business Reputation

Awhile ago, I got an email from one of the “gurus” I follow and it shocked me. The gist of it was this person wanted to trade services for a household item.

To say it floored me would be an understatement.

What was worse was a few days later this person started sending emails promoting their coaching program. How could anyone who had gotten the “trade” email even consider signing up for their coaching program?

Now this was a pretty obvious blunder, but there are other, smaller blunders, you might be making that are hurting your business reputation and your ability to attract clients. But first, I want to make something clear.

The problem isn’t that you’re struggling right now. That happens. It’s the nature of business and every seasoned business person knows it.

Businesses will lose money or be flat from time to time. There’s no shame in it, you just need to keep doing something about it (i.e. marketing, analyzing your offerings or your target market to see if you need to make a change, etc.)

The mistake happens when you make this too transparent. I’m not saying you should lie and say business is great when it’s not. (In fact, please DON’T lie. That’s another way to hurt your business reputation big time.) But (and this is ESPECIALLY true if you have a service business) don’t make it obvious you’re struggling. No one wants to hire a consultant who isn’t busy. In the back of people’s minds is the worry if the consultant isn’t busy they must not be good. So you MUST not come across as too eager or that you have too much time on your hands.

No matter how desperate for customers you are, you must get that under control. People will sense desperation and either run from you or try and take advantage of you. Neither is all that good for you (either your business or your psyche).
So what can you do? Here are 3 tips to help you stay strong no matter what’s going on in your business.

1. Keep marketing. Now is the time to step up your marketing. You have the time, why not write extra articles so you have them “stockpiled” when you do get busy again. Now might also be a good time to do a promotion but do NOT say it’s because business is slow.

Find some other creative way to do the same thing (for instance, maybe you have a “back to school” special, now that the kids are back in school you have some extra time to take on an additional client or two.) Or your promotion can be around a product or a group program. (Having a promotion around your product or group program doesn’t carry nearly the social stigma of pedaling your service.)

2. Don’t answer your phone. Yes, you heard me. Let voice mail pick it up or keep your virtual assistant on to return phone calls. Busy people don’t sit by the phone willing it to ring. You need to get your mind off your phone (or your inbox) and on to drumming up customers.

3. Don’t drop your fees. Your fees aren’t the problem. Something else is the problem. Either you aren’t marketing enough or your target market isn’t the right target market for you anymore or you need to tweak your offerings or something else is going on. But the moment you start dropping your fees or doubting yourself is the moment you’ll start down a vicious downward cycle.
(Now, this doesn’t mean you can’t put together a lower priced package and promote it. That’s fine and it may be a smart business decision. But to lower your hourly rate — not a smart move.)

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Entrepreneurship

Become Your Own Boss For Less Than $10K

As 81 million American baby boomers begin to move into their retirement years, they are redefining what retirement means. For many, it doesn’t mean they’ve stopped working, but rather that they are exercising more choice over how they work. According to a 2009 survey, some 75 percent of people who chose to engage in some form of work found the work satisfying, and in four out of five cases, they were able to find white collar jobs for what are known as “encore careers.”
Picking the perfect second act for your career can involve trying a field that’s always interested you, helping out with a cause that you believe in, or getting a chance to run your own business.
If it’s running your own business that appeals to you, chances are you don’t want to sink a large chunk of your retirement savings into a new venture at this point. Therefore, the key is getting started with minimal investment up front. This is very possible these days, depending on how you set up your business, and what type of business you choose to go into.
Getting Started with a Shoestring Budget
To start a business with relatively little up front capital, the key is to minimize fixed costs. Variable costs–expenses of the pay-as-you-go variety–are preferable because they allow you to ramp up or scale back investment depending on how the business is going.
Here are some key tools for keeping fixed costs to a minimum:
• E-commerce Solutions. Who needs a business location when you have the Internet? The ultimate low-overhead storefront, the Internet gives you access to a world of potential customers. Utilizing e-commerce solutions is much cheaper than having a physical place of business where you receive customers. For example, it allows you to avoid the many expenses of having a retail outlet, such as rent, utilities, staffing, and insurance.
• Outsourcing Back Office Infrastructure. Rather than building a complete organization from scratch, try to outsource anything that isn’t central to the unique value proposition of your business. For example, functions such as customer support, credit card processing and human resources are only needed occasionally or periodically. Therefore, it makes more sense to utilize outsourced call center services for telemarketing or customer support or HR outsourcing for human resource activities than to try to staff it internally.
• Use Online, Social Media Strategies to Promote Your Business. Developing a full scale online social media strategy can seem overwhelming at first. But you can implement simple things by hiring interns to do the leg work such as starting a blog or using Twitter, and tracking different programs making adjustments along the way.
Low-Cost Entrepreneurial Business Ideas
If the above are some techniques for structuring a business with minimum up front investment, what are some lines of business which lend themselves to getting started with minimal capital?
One rule of thumb is that services generally require less investment than manufacturers or retailers, though with e-commerce some re-sellers can operate cheaply if they have tight supply lines and add value in the process. Focusing on services, the following are some examples of businesses that might be right for the current environment, and can be started on a shoestring.
• Business consulting. If many retiring boomers are going to be starting their own businesses, why not use your business experience to help show them how to do it?
• Green consulting. People are striving to become more energy-efficient, for economic and environmental reasons. If you have expertise in this area, consulting with businesses and homeowners on how to reduce their consumption is a natural.
• Public relations. If you have media and promotional experience, you could be in demand with the new wave of entrepreneurs starting their own businesses. In particular, bringing knowledge of modern promotional techniques such as social media strategies could be valuable to these new businesses.
• Employment counseling. Between a weak economy and an aging population, there are many people facing a career crossroads these days. Helping them find the right niche can be a good way to make use of any personnel experience you have.
• Online Lead Generation. Sales Lead Generation is growing by leaps and bounds as far as start up industries are concerned. This is a very special industry that affords flexibility and freedom that is unparalleled. And, there is even a significant demand for highly specialized lead generation consultants to help companies generate qualified sales leads in this market.
Running your own business may not have been your parents’ idea of retirement, but things are very different today. If you have the entrepreneurial itch, starting a venture might just give you the satisfaction and extra income to make your “golden years” more than just an expression.

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Entrepreneurship

Why Upsells and Downsells Could be the Ticket to Your Business’ Online Success

upsell.jpgFirst, some context. What exactly is an upsell and a downsell and why is it so important to your business?

An upsell is when your prospect has already said “yes” to buying something from you, and then they decide at the same time to buy something else. The classic example of this is the MacDonald’s “Would you like fries with that?’ The customer has already bought a hamburger and now the employee has nudged them into buying something else.

A downsell is when your prospect has said “no” to your initial offer so you present a second offer. Typically the downsell is less expensive than the original offer. So, for instance, the customer decides the MacDonald’s hamburger is too expensive and decides to buy just an ice cream cone.

Now clearly this can and does happen in face-to-face situations. But did you realize this can also happen online?

So for instance, someone buys a product on your web site. Your web site can immediately present them with a second offer, the upsell.

And if the prospect clicks away, because they’re not interested in buying your product, your web site can also present them with a second offer, a lower cost offer than the one they were looking at.

So you’re probably thinking, this sounds a little complicated and I haven’t a clue how to start. Why would I want to do this?

Two reasons —

1. You’ll make more money. When you start using the upsell, you’ll increase your overall purchase amount. For instance, say your product is $100 and you offer a $50 upsell. Let’s say 20% of your buyers take you up on it. Now you’ve made an additional $50 on 20% of your purchases. (This can add up after awhile.)
Now, for the downsell, you’ve saved a sale you’ve probably lost anyway. Let’s say your product is $500, when someone clicks away, you pluck a piece out of the original product, say an ebook, and offer that for $97. Now you’re giving your customers a lower cost alternative, a chance to try your product out before spending a lot more money.

2. If you offer an upsell, you’ll increase customer satisfaction and decrease returns. Yes you read that right. Upsells can actually make your customers feel more satisfied doing business with you and less likely to want to return the product. Why? Because you’re helping them “skip” over buyers’ remorse. We all have buyers’ remorse after we buy something, which is when we regret our purchase. The intensity and the length varies depending on the buying situation. But if you immediately jump into and offer a second purchase, your customers are busy figuring out if they want to make that second purchase versus feeling bad over making the first one.

And if they DO buy, then they’re that much more invested in you and your business and they WANT what you sold them to be what they’re looking for.

And the best part of this whole strategy? It’s automatic. You set it once and it keeps on doing it, over and over again. What could be better?

One final note to chew on as you make up your mind if it’s worth it or not – do you know what the most read page on a web site is? It’s your thank you pages. The page your prospects go to after they sign up for something or buy something. Don’t waste this valuable real estate – put an upsell on that page and watch your bank account grow.

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Business Ideas Business Trends Entrepreneurs Entrepreneurship Sales & Marketing

Hot New Entrepreneurial Enterprises To Consider

Sometimes, smaller is better–just ask the small business entrepreneurs also called micropreneurs flourishing in today’s marketplace. A growing set of entrepreneurs are building successful businesses by serving a niche market. Micropreneurs aren’t trying to become the next Bill Gates or Larry Ellison. They’re thriving small-scale on the strength of a loyal customer base and utilizing social business networking and utility tools to help with sales lead generation.
Micro-Enterprises Rely on E-Commerce Solutions

Micropreneurs are rewriting the rules of small business–and they’re relying on the internet to make their business model work. A New York Times feature on startups explains: “the Internet has given people an extraordinary tool not only to market their ideas but also to find business partners and suppliers, and to do all kinds of functions on the cheap: keeping the books, interacting with customers, even turning a small idea into a big idea.”Thanks to a range of online small business resources, today’s micropreneurs have the resources to build their venture on a shoestring budget.
With minimal upfront investment, you can:
1. Create an Internet storefront for retail sales. E-commerce solutions can create a Web site with point-of-sale (POS) capability. Online POS systems enables secure credit card processing on your site, allowing you to keep the doors open 24/7.
2. Reach your niche market. Online sales lead generation and marketing tools excel at targeting interested consumers and businesses.
3. Communicate with your customers via online business networking tools, a blog, or social networking tools. Social media sites offer powerful resources for finding your needle in the haystack, also known as your niche customers and partners. They can also help you keep in touch; today’s customer service agents use online media such as twitter, facebook, tradeseam and email correspondence to connect with the public.
4. Need niche supplies or equipment to launch your niche business? Tradeseam connects entrepreneurs and suppliers of all stripes. You’ll find business resources including manufacturing companies, international suppliers, and everything under the sun online.
5. Web-based technology offers a range of resources for small business owners. Time-tracking software and online accounting programs are just two examples of today’s affordable, productivity-enhancing business tools.
6.The Internet offers the reach and low startup costs to support a niche business.
7. For many micropreneurs, the Eureka moment–the business idea–derives directly from a personal passion.
The following entrepreneurs built a following–and a profitable business–catering to like-minded individuals.

Specialty Food Carts
El Dorado tacos? Chow Fun to go? More and more specialty food carts are cruising urban neighborhoods, with offbeat menus to serve the random craving. Restaurant consultant Clark Wolf notes: “Mobile food is one of the hottest things going all over the country. Brooklyn has its ribs truck, Manhattan has its dessert trucks, and now Los Angeles has the cupcake patrol.”
Specialty food carts rely on social networking tools such as Twitter, Facebook to broadcast their coordinates. The strategy seems to work. L.A.’s Kogi taco truck draws between 300 and 800 by tweeting its location in advance, “setting off a taco-minded flash mob.”
Pedicab
A physically fit duo in Spokane, Washington has pedaled to success with a pedicab service. Cheaper and more eco-friendly than a cab, the bike-based taxi is finding no shortage of riders around the downtown area. To get the wheels rolling in your own leg-powered cab service, you’ll need pedicabs, licenses, insurance, and a local marketing campaign. Once you’ve gained a loyal ridership, you can establish a call center or online-based dispatch service linking riders to your mobile phone.
Guerilla Marketing Agency
Seattle businesses looking to make a unique statement can count on Wexley School for Girls to get the job done. The agency uses off-the-wall guerilla marketing stunts to build publicity for clients. For example, they created a buzz around Copper Mountain ski resort by staging a National Snow Day with improv ski-patrol actors and fake snow. The stunts aren’t for everyone; “either you get what Wexley is selling–a very particular sensibility and approach toward marketing–or you don’t,” comments an admirer. But the agency isn’t looking for mass appeal: “Wexley is biting off little pieces, looking to take on a particular niche of a business.”
Build your own businesses staging publicity events for businesses. Start with an eye-catching Website Design and online marketing campaign to get the word out. As the costs of running a business come down, micro-enterprises are flourishing. These small businesses focus on a loyal niche, taking advantage of online business networks to communicate with customers, source, distribute, and to manage the venture.
In today’s Internet-driven economy, it’s no longer necessary to chase the next big thing. A great small idea can take you even further.
NirmalKumarPhoto.jpgNiki is an entrepreneur, business consultant and advisor to several small business entrepreneurs in the San Francisco bay area. She writes extensively on the small business blog and is a frequent contributor to several small business resource and networking sites that offer tools and resources for entrepreneurs and small business owners, including Tradeseam, Dell, Women On Business and Small Business Community.

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Business Trends Entrepreneurs Entrepreneurship Human Resource Legal Operations Planning & Management

What Every Small Business Owner Should Know About Background Checks

What%20Every%20Small%20Business%20Owner%20Should%20Know%20About%20Background%20Checks.jpg
Your employees are your business’ most expensive asset. According to one estimate, up to a third of a person’s salary is devoted strictly to hiring costs. The cost of hiring the wrong employee is even more- reportedly up to twice an employee’s annual salary. Making smart hiring decisions can be tough- you want an employee that has the requisite skills, qualifications, and certifications, but you also want someone that’s the “right fit” for your business. While it’s relatively easy to verify whether or not an employee graduated from a particular institution or has a driver’s license in a certain state using a background check, the “good fit” question can be a little bit more complicated.
Social Media Searches in Hiring
The Federal Fair Credit Reporting Act defines a “consumer report” as “…any written, oral, or other communication of any information by a consumer reporting agency bearing on a consumer’s credit worthiness, credit standing, credit capacity, character, general reputation, personal characteristics, or mode of living….” You’re not the only one thinking that that description is a little vague. A social media search, especially when conducted by a third party as part of a background check, can constitute a “consumer report” for legal purposes. A social media search also typically reveals all kinds of information that is “off limits” for consideration during the hiring process- for example, a person’s race, age, marital status, etc. You can’t consider these characteristics or a host of additional factors- for example, whether the person is pregnant, disabled, or belongs to a certain religious group. Even if you come across this information when you’re not specifically looking for it (as with a social media search), it’s impossible to unring the bell. What’s worse, information may not even be accurate- you may end up discounting a great prospect because of information they weren’t even aware was posted.
Disclosure and Consent
The best policy (if you want to avoid liability) is one of full disclosure- tell the prospective employee that you will perform an online search. The FRCA requires notice to prospective employees whenever you prepare a consumer report (as defined above)-whether you prepare it yourself or use an employment background check service. Outsourcing employment screenings can be a great idea for businesses that aren’t sure about the regulations, procedures, and policies that they need to comply with to perform a legal background search. Though legal opinions vary with respect to social media searches in hiring, it’s better to err on the side of caution- and FRCA compliance.
About the Author
MerrinMuxlowPhoto.jpgMerrin Muxlow is a writer, yoga instructor, and law student based in San Diego, California. She writes extensively for Resource Nation, a company that provides resources for business owners, and is a frequent contributor to several sites and programs that offer tools for entrepreneurs, including Dell and BizEquity.