Categories
Communication Skills

10 Definite Ways To Piss Your Audience Off

piss-audience.jpgWe are all experts at playing the role of the audience, thanks to the countless presentations that we have sit through. Quite frankly, we have seen it all! I thought it would be interesting to give you my list of ten things a presenter can do to piss me off. See if this tallies with yours!
Starting from the bottom…
10. Using clip art animation (at times, this makes me laugh… but not in the good way)
9. Starting weak: “I guess I should probably get started…. uh…ok here goes…”
8. Giving us zero eye contact
7. Reading off the slides
6. Having slides with heap full of words (and MORE words!)
5. Having NO message (Variation: Failing to make a point and leaving us confused)
4. Mumbling throughtout the entire speech
3. Apologizing to the audience right at the start:“I’m not exactly sure what I want to say but I will try…”
2. Ending late – it’s obvious you don’t respect our time!
And the number one thing you can do to piss me off the roof is this…
1. Be totally unprepared – it shows how much you value us!

EricFengPhoto.jpgEric Feng is the go-to guy if you want to learn how to impress your investors and customers through public speaking. For more tips and tactics that you can use immediately in your next presentation, visit The Public Speaking Blog.

Categories
Franchise

What’s Your Franchising Aptitude?

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The thought of being your own boss can sound pretty wonderful to someone tired of working 50 to 60 hours a week to make money for some impersonal corporation. And there is probably no better way to be self-employed than by buying a franchise and taking advantage of all that franchising has to offer: a tried and proven business model, initial and continuing training, an operations manual, a recognizable brand identity, corporate buying power, a national marketing program and often much more.
But if you’ve never been a business owner, you will probably wonder if you really have the skills to be successful as a franchisee. After more than a decade in the industry, I’ve learned that great franchisees come from a large variety of backgrounds and possess an endless variety of skills and personality traits. However, there are a few key characteristics that most successful franchisees have in common.
If you are considering the purchase of your own franchise business, I’d suggest you first take a look at the following attributes and determine if you have what it takes to be successful as a business owner.
Leadership
It can take an enormous amount of work to get a new business off the ground – not that you need to do everything yourself. That’s why leadership is an important attribute to a successful franchisee.
Are you comfortable delegating responsibilities, making decisions and dealing with the results of those decisions? Can you motivate your employees to work hard for you without constant supervision? Most importantly, do you lead by example, inspiring confidence in your employees?
If you can answer these questions affirmatively, you probably have the leadership qualities necessary to be a successful franchisee.
Coach-ability
“Whoa,” you may be thinking. “First I need to lead and then I need to follow?” As we say in Minnesota, “You betcha!”
While you may need to lead your employees, it is just as important in franchising that you understand you are not only buying a business but an entire system. Your success as a franchisee depends on you ability to learn and follow the system provided for you. If you think your time is better spent making your own rules and revising the system than in learning how to do it the franchisor’s way, you’ll be a failure in your business.
The whole advantage of franchising is that the customer gets the same great service and/or product from franchise to franchise and all the franchisees reap the benefit of that expectation. If you are unable, unwilling or uncomfortable executing someone else’s system, then you’d be better off starting your own business and leaving franchising to others.
If, however, you can understand the advantage of following a franchisor’s system, you are now one attribute closer to franchisee success!
Networking
As you choose your franchise company and the location to open it, you are also choosing to become part of the community. This is where someone with great networking skills will shine. By getting to know your neighbors and fellow business owners, you will be able to publicize your business more easily while also building good-will and loyalty with your customers.
For the business-to-business franchisee, joining civic organizations such as the local chamber of commerce will be critical to success by allowing you to network with the leaders of the business community.
If you are truly a people person and enjoy social interaction, you have one of the most important features of any successful business person.
Determination
The last attribute of most successful franchisees is that they are willing to do whatever it takes to make their business successful. Many people think that being a business owner means you take a lot of time off and are free to play golf three days a week. This may be true of some franchisees but it does not happen overnight! A lot of hard work is needed the first couple of years you are in business as you build your customer base, train employees and go through your own learning-curve.
If you are someone who is likely to quit when the going gets tough, this isn’t the career for you. However, if you have the determination to make it happen and will work whatever hours are necessary to establish your business, you have a good chance of success as a franchisee.
One of the statistics sited over and over in franchising is that franchise businesses are exponentially more likely to succeed than individual new start-ups. According to Department of Commerce figures, after seven years 91% of new franchises are still in business, as compared to only 20% of individual new start-up businesses. Perhaps one of the reasons for this success is that franchisors can hand-pick their franchisees and choose only those they feel have a good chance of making it as a business owner.
Do you have what it takes to be successful as a franchisee? If you have leadership qualities, have the willingness to follow a tried and proven system, are skilled at networking and have the determination to follow through, then you, too, may achieve your career goals through franchising.

KimberlyEllisPhoto.jpgKim Ellis is the President of Bison.com, a leading online resource for franchise and business opportunities. She has been quoted as an industry expert in USA Today, Wall Street Journal and a variety of local and regional publications regarding trends in business and franchising. Kim combines her entrepreneurial spirit with a diverse background in marketing and operation to help others succeed in franchising.

Categories
Communication Skills

You Must Be Joking? Incorporating Humour Into A Speech Or Presentation

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Using humor in a speech or presentation can help to add an air of authority to your content because everyone loves to laugh! One of the ways to use humour in a speech is to incorporate a joke that is relevant to your content.
Now, in order for that joke to work you need to edit it down and interpret in your own way. Don’t feel that you’re not qualified to do this. You are don’t worry. As long as you can speak and paraphrase you’re going to be fine at editing a joke. I understand that it may be difficult to understand the process of editing a joke, but I’m going to do my best.
The point of this article is not to turn you into a comedian. It’s to help you spice up your content with humor so that you can connect with your audience and have them feel confident with your ability as a speaker or presenter.
Firstly, make sure you’re on your own. Like… sitting in front of your computer. Okay, take your joke and say it out loud. You will probably stumble over the words because jokes that you find in books or on the internet have extraneous words because they help with the reading of the jokes. But these words aren’t necessary for the actual spoken delivery of the line.
Most jokes have a small story element to them and so that’s what is included. For example they will contain words like: “One day…” or “…and says”. Those are structures that we are used to and that help us when we are reading the joke. But they are not at all helpful when you have to deliver that joke.
So read the joke out loud a few times to familiarize yourself with it. Then put it to one side and repeat it a few more times. Just give yourself a bit of “rehearsal” with it. What will begin to happen slowly is that you’ll forget bits of the joke and, as a result, paraphrase the joke into your own words.
You’ll naturally make shortcuts. Believe me, this is not a bad thing. This is exactly what you want to happen. As you do this try to cut out the storytelling elements. Try to get straight to the meat of the joke. For instance if the joke begins: “one day a CEO turns to one of his employees and says sternly…” You can edit the joke so that it reads: “A CEO turns to an employee and says…”
You cut the word sternly because you should say what the CEO says to the employee in a stern manner. You don’t need to tell your listeners how the CEO is speaking because you pretend to be the CEO. So that’s 6 words that have been cut and 1 word that has been added.
It’s also better to keep the joke in the present tense. Even if it’s happened in the past. You’ll say something like “last year…” then the tense will immediately change as if it’s happening right now. That street joke has got to unfold in front of your audience like it’s happening in the here and now. It makes it more immediate for the listener.
How do you know what will make the joke work? Well, the punchline is pretty damned important. The set-up is important as well, but that can usually do with a bit of trimming. The punchlines are the bit at the end that gets the laugh. Sorry if I’m stating the obvious for some of you, I just want to make sure we’re all on the same page.
I’m going to refer to a joke that I’m sure we all know: “why did the chicken cross the road? to get to the other side”. The punchline in this case is “to get to the other side” so this is important to keep because that’s the line that will generate the laugh.
That said, the set up line is also very important because if you just said the line “to get to the other side” you will get a lot of blank stares. So you need: “why did the chicken cross the road?”. But what you have to be careful of is to make sure that all the important details are there. The chicken is important as is what the chicken is doing.
Remember that editing and delivering a joke are fused together at the hip. You need to practice the joke out loud again and again so you are familiar with it and it flows naturally.
You should also make sure that you personalize the joke if you can. Don’t make it any CEO if you can safely make it your CEO. But obviously you have to be careful that you don’t offend anybody and risk losing your job. The best thing to do is to make yourself the butt of your jokes. By laughing at yourself you are more likely to win the audience over to your side.
So to re-cap: Find a joke that is relevant to your theme or topic in a broad way. If you cannot find jokes specifically about the Human Resources Department, maybe there are jokes on a broader scale. Exactly what point are you making about H.R.? That they’re really organized? That they’re incompetent?
Then you need to say your joke over and over again out loud so that you become familiar with it. By doing this you will naturally edit bits of the joke out that don’t work for you because you will forget bits. Next go through the joke with a fine-toothed comb edit out any story elements. Finally, make the joke personal and in the present tense.

JasonPeckPhoto.jpgJason Peck is a Humorist, Speaker and Consultant based in London, England. For public speaking tips and to learn how to add humor to your speeches and presentations to win over your listeners visit: Pro Humorist.

Categories
Legal

More Questions Concerning Severance Agreements

legal-severance.jpgRitu Anand of GE India sent me the below questions concerning my October 28, 2007, post concerning severance and separation agreements.
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Hi Charles,
Thanks for throwing light on this subject! However, I have a few doubts and would appreciate if You could help resolve them:
1. What is the guarantee that the exiting employee would not reveal the secrets/sue the firm even after signing the severance agreement/taking the money ?
2. is this a common practice in US/other parts of the world?
3. If this is a common practice with the organizations in the US , most of the companies would end up busting their HR budgets by paying severance to the exiting employees and all working population must be aware of this .. your views ..
Regards
Ritu Anand
HR, GE – India

My response to Ritu follows:
Hi Ritu,
Thanks for your questions. They’re excellent and thoughtful. I’m going to post them and my responses to the HR Community’s list serve and on my website.
I’m answering your questions in the same order and number you asked them.
1. What is the guarantee that the exiting employee would not reveal the secrets/sue the firm even after signing the severance agreement/taking the money?
Answer: As a means to discouraging the employee conduct you refer to, all severance and separation agreements should permit the employer to recover damages, costs and expenses from the employee (assuming the legal system permits such recovery). This won’t absolutely prevent an exiting employee from talking, but it increases the likelihood that they won’t breach the agreement.
Even if a severance or separation agreement prohibits disclosure, if the ex-employee breaches, the employer still needs to take enforcement action. This does not necessarily mean that the employer has to sue the ex-employee. The employer can issue some type of warning (letter, phone call, etc.), or the employer can contact competitors and warn them about using such secrets. The latter action poses its own risks due to ethical concerns, antitrust, defamation, libel and slander concerns. Obviously, the most extreme action an employer can legally take is to actually sue the ex-employee for breaching the agreement. A lawsuit will cost the business time and money, even if they can recover damages, costs and expenses from the employee.
With respect to a lawsuit or some other sort of complaint by the ex-employee, this is easier to deal with. As long as the terms of the agreement’s confidentiality, nondisclosure and other prohibitions are legally compliant, no court or other sort of tribunal should adjudicate a lawsuit or complaint, and all costs, expenses and damages should be awarded to the employer.
2. Is this a common practice in US/other parts of the world?
Answer: Yes, this is a common practice in the U.S., and it has been increasing in popularity. These agreements used to be reserved for top executives and are now being used for employees at all levels. The confidentiality and noncompete aspects of these agreements are also commonly used for pre-employment agreements between employers and employees.
With respect to its popularity in other parts of the world, it depends on the nation’s, province’s or region’s legal system. Common law and “Westernized” legal systems are likely to uphold severance and separation agreements as they’re mutually agreed to contracts with valuable consideration exchanged between the parties. Additionally, more capitalistic economies (e.g., former Soviet-bloc nations) might be more prone to honor such agreements as the protection of the employer’s property (capital) is paramount to innovation and profitability. However, these same legal systems will take measures to protect and ensure an individual’s ability to apply their skills, trade, knowledge and abilities in an unrestricted manner. After all, if individuals cannot freely earn a living, then they cannot consume the goods and services employers produce, and businesses will lose money.
3. If this is a common practice with the organizations in the US, most of the companies would end up busting their HR budgets by paying severance to the exiting employees and all working population must be aware of this .. your views ..
Answer: I briefly discussed your concern in my article. Excerpted below:
“Clients typically ask whether by offering an employee a severance, separation, or some hybrid agreement, they’re setting a legal precedent within their company or creating a feeling or belief of entitlement to such a benefit among employees. In short it’s not likely that the company will be legally obligated to offer the same to other employees. However, if other employees learn about such agreements, there’s a greater degree of possibility that a sense of entitlement will result. So, when deciding whether to use a separation or severance agreement, a business should consider the impact on employee morale, and to at least some extent consider the legal ramifications of using such an agreement.”
To expand further upon this, you might be right to say that “[i]f this is a common practice with the organizations in the US , most of the companies would end up busting their HR budgets by paying severance to the exiting employees.”
There are U.S. companies which have a reputation for caving in to exiting employee demands for large severances because they’re afraid of the public relations ramifications of lawsuits, complaints, ill-will, etc. Some companies just think it’s cheaper to offer money than to defend their record. But, as I indicated above, the likelihood of a legal precedent being set is minimal.
The concerns regarding employee morale and feelings of entitlement can be combated by offering severance and separation agreements infrequently or in extreme circumstances (e.g., in order to protect company confidentiality, capital, etc.), and making it clear to employees that they are at-will employees (if applicable). In other words, it’s relatively easy in an article like this to state in a generic and sterile manner what should or shouldn’t be done.
It’s a completely different matter to actually draft and execute an agreement in a way that sufficiently communicates to a particular employee and the entire workforce that this is an isolated and unique circumstance, and a serious and binding agreement with provisions that must be honored. In short, how individual businesses and practitioners implement severance and separation agreements is crucial. Issues with execution are what leads to misunderstandings, disputes and your questions. I personally believe that many of the issues you allude to are avoidable and resolvable via a professionally drafted and executed severance or separation agreement and the advise of competent legal counsel.
Now, a few caveats. My original statement, as well as my response to your questions, are general statements and not intended as legal advice nor do my statements create any sort of attorney-client relationship. Moreover, as stated above, every circumstance is unique and might require its own unique agreement, contract and mode of execution. Again, consult competent legal counsel before taking any action.
I hope that this answers your questions. Feel free to ask for additional information or opinions. Moreover, thanks for taking the time to read the article.

CharlesKrugelPhoto.jpgAs a labor and employment attorney and businessperson, Charles Krugel, has represented management in hundreds of negotiations, in-house and 3rd party proceedings. Charles has over 13 years of experience in the field and he has run his own successful management side practice for the past 7 years.

Categories
Operations

Position Your Company To Better Survive Economic Downturns

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Scientists believe that about 150,000 years ago a huge volcanic eruption created a cloud of ash that covered most of the Earth for 6 years. Not all sunlight was blocked but enough so that most plants and animals died.
Those life forms that survived “the long winter” were the smart and the strong. Those life forms that perished were the weak and those who couldn’t adapt to the change. It’s kind of that way in business.
We are in an economic downturn and a culling of the herd is taking place.
Never Time Enough
Errors, glitches, screw ups, misunderstandings, omissions, the left hand not knowing that the right hand exists much less knowing what it’s doing; all drive up the total cost of doing business. Vendors, sellers and customers all pay for inefficiency.
Too often the unofficial motto of some companies seems to be “we never have time to do things right, the first time.” A “redo” is the most expensive and unprofitable work that a business does. Some businesses make money in spite of themselves.
By documenting the knowledge it takes to get things done right the first time, their best biz ways, companies can improve their efficiency and better prepare themselves to deal with reduced sales, slow cash flow, thinner margins and major business disruptions. Moving from “word of mouth” operations to written policies and procedures promotes efficiency of action.
The Closet Report and Dead Customers
You’ve most probably have encountered inefficiencies that have left you scratching your head and wondering what the heck is going on.
Steve Epner of BSW Consulting, Inc. tells a story about a report that clearly illustrates wasted time and effort. It seems that a woman in a company spent the last 2 hours of each day compiling some data into a report. She’d leave it on the corner of her desk and the next morning it would be gone.
When asked what the report was for and who it went to, she didn’t know. The woman had been trained by her predecessor to do the report but was never told why or to whom it went.
It turned out that about 3 years before the CEO had asked that the report be generated and left for him to pick up at the end of each day. After a while he decided he didn’t need it and he quit picking it up, but forgot to tell the preparer.
As the reports piled up the janitor took note that they were unsightly and got in the way of his cleaning. He started moving the report to a nice safe out of the way closet. He referred to it as the “closet report.” When the stack in the closet got too high, he’d toss them out and start a new stack.
My friend Russ Case use to tell a true real story about a hospital room in England where the patients unexpectedly kept dying. All the equipment was checked and double checked, the air was tested, the water and food were checked out and found to be safe. The deaths continued and the toll hit 10 before the cause was found. Again, it was the janitor.
It seems that this room has a shortage of electrical outlets and when the clean up crew came in they’d unplug the life support equipment so that they could plug in their cleaning equipment. To protect their hearing the cleaning guys wore ear muffs and couldn’t hear the patients’ death struggles.
Profit and Survival Enhancement
The former head of the Federal Reserve, Alan Greenspan, issued a warning in March 2007 that the world’s largest economy could be heading for recession.
U.S. consumers have helped keep the world economy afloat in recent years by borrowing against the rising value of their houses to finance spending. Now, hit by higher gasoline/energy/transportation prices, a crumbling housing market and an increase in worldwide demand for more credit..the economy has soured.
During an economic downturn the demand for goods and services drop off and a number of businesses, most especially those already struggling, fail.
Just in case Greenspan is right, here are some thoughts on how businesses can position themselves to better survive an economic downturn.
Companies run on money, fail to pay the phone company, the IRS, the power company, employees and suppliers and you are out of business. So now, before you have the need is the time to secure long term financing. Don’t delay, sit down now with your lender and work out a line of credit that you can draw on as needed. The time to borrow is when you don’t need it because when you do need it you may find you can’t get it.
If you already don’t know, you need to identify and embrace your core customers. Think of the 80/20 rule. Do 20% of your customers make up 80% of your business, if so you best know those customers, their needs and desires and the names of their kids.
You also need to know how any downturn in business would effect them, they may be your buddies now but if they fail you don’t want them taking you down with them. Run credit reports on core customers on a regular basis to help you remain confident of their ability to pay…and to possibly increase their credit line, if they need and can handle an increase.
Invest now in finding new customers.
Don’t allow your salespeople to become order takers who service existing customers and forget how to sell. The sharpest tool becomes dull from misuse or nonuse.
Putting all your eggs in one or a few baskets may be efficient and profitable during good times but can come back to haunt you during an economic downturn.
Even during good times it’s important that your people be under a little stress so that they don’t become lazy or indifferent toward their work. And hearing that some guy got the sack for not showing up or failing to work hard keeps the other employees on their toes.
Weed out weak employees and cross train the strong including senior managers. This is always a good idea but becomes critical when business slows.
Combine Overlapping Business Functions
In theory customer service is the customers’ champion, the guys who care and who make things right. However, in practice and most especially in regard to consumer customer service, customer and service is an oxymoron. It’s as if the “mad hatter” was in charge. Mumbo jumbo and then more mumbo. B2B customer service tends to be better because of competition for the same limited customer base and the larger sums of money involved.
In the course of dealing with why customers have not paid according to terms, the credit area deals with many different segments of the business chain, both internally as well as outside the company. Credit is kind of like being the guys with shovels following the parade.
Consider combining customer service with credit for improved efficiencies and communications.

AbeWalkingBearSanchezPhoto.jpgAbe WalkingBear Sanchez is an International Speaker / Trainer / Consultant on the subject of cash flow / sales enhancement and business knowledge organization and use. Founder and President of www.armg-usa.com, WalkingBear has authored hundreds of business articles, has worked with numerous companies in a wide range of industries since 1982 and has spoken at many venues including the Shakespeare Globe Theater in London.