Article Contributed by by Roxanne Emmerich
Execution is everything. Plan all you want, dream all you can, then turn that key or you’ve accomplished nothing. Execution is what separates those with lofty ideas from those who end up winning the game. It’s about taking strategies and making sure they are implemented with power.
Creating a culture of execution is a leadership issue. It combines creating a “no-excuses, get-it-done” culture with the systems, processes, and accountabilities that ensure things are done consistently and well. But it’s also more than a leadership issue.
Plan, execute, measure, celebrate
People at every level in an organization can get bogged down in planning and strategizing without ever getting off the pot.
It’s easy to guess which things in a company are measured and audited: It’s the things that people actually DO and do well. If you want something done with fairly strong consistency, set measurable benchmarks.
But don’t forget to put systems in place to see if the benchmarks are being met. If a standard is measured in the forest, and no on is there to audit it–does it make a difference? Not bloody likely. Why should it?
You can’t monitor and audit every facet of your business, or you won’t have time to run the business. So where does execution matter most? It matters most in the critical moments I call Moments of Truth–the moments where execution can mean the difference between success and failure.
Focus like a laser on Moments of Truth
Moments of Truth are those critical times when a customer forms an impression of you, deciding whether your offerings and their standards see eye-to-eye. Though they vary from industry to industry and business to business, every business has them. Define them, create measurable goals and a way to assess progress, and GO.
Use weekly planning meetings in which each attendee declares focused results following a clean process and you will create magic. These meetings create the engine to keep people focused on doing the right things and getting results in the areas that matter. It also reveals the “stealth slackers”–those who are otherwise masterful at hiding and looking busy. Got some of those?
Don’t let “busyness” get in the way of business
Top performers don’t just stay busy–they know how to get the RIGHT things accomplished. Top performing leaders also know how to get their people focused on doing the right things, especially those things intimately tied to the Moments of Truth that can make or break a company. They know that accepting no excuses from their team members means permitting no excuses from themselves as well.
In the end, execution boils down to three crucial ideas:
– Define your Moments of Truth and how you will measure progress.
– Put systems in place to instruct and assess, then hold people accountable (including yourself).
– Celebrate victories large and small at every step along the way.
Miracles are supposed to happen, but they require a steadfast, ironclad system of execution and a leader who is committed to making the miracle happen. So be the miracle!
About the Author
Roxanne Emmerich is renowned for her ability to transform “ho-hum” workplaces into massive results-oriented “bring-it-on” environments. To discover how you can create a motivate employees to execute plans without fail check out her new book – Thank God It’s Monday. Now, you can get a free sneak preview at: http://www.thankgoditsmonday.com/preview_the_book/
Author: Pamela Swift
Article Contributed by Roxanne Emmerich
We’ve all been there. You walk into a bank, restaurant, or store and suddenly feel it, that vague sensation that all is not well. It drips from the ceilings and sits in puddles on the floor. The employees are lost in thought, unable to decide whether they’d rather be somewhere else or stay and kill each other. And you’re the lucky one bathing in all the poison they can ladle up.
Yeesh.
I hope you’ve experienced the other side, too. You walk in the door and are gob smacked by a sense of well-being. This isn’t just a place where people work, it’s a place that WORKS. The employees want to be there and they want YOU to be there. You feel your brow relax, and the corners of your mouth head ever-so-slightly north. You don’t wanna leave.
So which of these do YOU work in?
Now, which of these environments do you think YOUR employees rather work in?
So you’re wondering if that six-headed, chain-smoking, flatulent monster that’s been “hiding” in the supply closet is the Beast we’re talking about here.
Here Are 9 Symptoms of a Dysfunctional Workplace:
1. People say one thing and mean another
2. People give lip service to new ideas, only to undercut them in private
3. Defensiveness
4. Saying you’ll do something and then not doing it
5. Chaos
6. Deflection of feedback and blame
7. People pretending they “missed the memo on that one”
8 Refusal to deal with conflict
9. Gossip and backstabbing
When you think of a dysfunctional organization, you might picture a lot of screaming and yelling. But take a close look at this list. There’s very little that has to do with raised voices, and the only mention of “conflict” is the failure to deal with it directly.
You will have conflicts in the workplace. The key is to address it in a healthy and productive way. Yelling at someone isn’t the best way to communicate displeasure, but it’s a heck of a lot better than whispering behind that person’s back, which gets us into the excruciating, crazy-making world of the passive-aggressive.
If I had to nominate just one of thing from the list above as the most destructive symptom of the dysfunctional workplace, there’s no contest. It’s GOSSIP. A workplace full of whispered gossip is as painful and maddening as a buzzing mosquito at bedtime. It is destructive to the soul of your workplace and the souls of your people who never feel safe and always wonder who is talking behind their backs.
When people gossip about others, you may as well have them bring baseball bats and beat each other. At least that will heal. If a happy and functional workplace is your goal, there are few more productive places to put your energy than the absolute elimination of gossip.
How to End Gossip & Create a Happy Workplace Environment Where People Actually Want to Work
Step one is to recognize that gossip is an attempt at communication—seriously screwed up communication, sure, but communication nonetheless. You can’t eliminate the behavior without providing something to replace it—namely a good and healthy way of communicating.
All Jack had to do was to go to Tom and say, “Dude, when you are late with that analysis, I end up on my knees to my boss because then my report is late. Please promise me you’ll get that to me on time from now on.” Reasonable. Direct. Easy.
If Jack came to you with gossip, simply say, “Gee, it sounds like you need to talk to Tom directly so you can work this out.” Lather, rinse and repeat until the person wakes up!
Once you establish a zero-tolerance policy for talking behind another person’s back, give your employees permission to address conflict head-on, out loud, courageously and honestly. Create a trusting and open environment and watch the dysfunctions in your workplace ebb away.
The Next Step to Ending Workplace Dysfunctions: Build a Shared Vision
Now you’ve recognized the symptoms and diagnosed the disease. Time for the cure.
Most workplace dysfunctions amount to employees shooting their energy at each other because there’s nothing else to aim for. What’s needed is a single, shared vision.
Everyone wants to be a part of something bigger than themselves. Everyone wants to feel productive and be happy. Give yourself and your team members a clear and positive picture of where you want to go as a group. Most of them will jump at the chance to be a part of it. When people align around a vision of great service, pettiness and dysfunctional workplace behaviors fall away and people become who they need to be to make it happen.
Will there still be those who stubbornly hold on to their dysfunctions? I guarantee it. And for the sake of the rest of you, gently but firmly encourage those folks to find and follow their bliss elsewhere.
Are you ready to do what it takes to end the dysfunctions and create a can-do culture in your workplace?
About the Author
Roxanne Emmerich is renowned for her ability to transform “ho-hum” workplaces into massive results-oriented “bring-it-on” environments. To discover how you can motivate employees, ignite their passion and catapult performance to new levels, check out her new book – Thank God It’s Monday. Now, you can get a free sneak preview at: http://www.thankgoditsmonday.com/preview_the_book/
What do computer giant Dell, gourmet food basket maker Tastefully Simple, and organic brewer Honest Tea have in common? Though all three are now multi-million dollar companies, all were originally started within the founder’s home. You’ve probably heard how Michael Dell worked out of his garage to build his empire, but equally inspiring are the stories of Jill Blashack Strahan- who assembled gift baskets on the pool table of her backyard shed- and Seth Goldman- who brewed tea at his kitchen sink and presented homemade samples to clients in thermoses.
The home-based startup story has a certain magic to it that often glosses over the particulars: where to set up office equipment (computer, printer, copier,etc.), whether or not you should dedicate a business phone line or switch your VoIP service to include “follow” features so you’re always available, and how many hours you should put in when your office is in your kitchen. What does a stay-at-home entrepreneur really need? Here are a few necessities:
1. A Separate, Dedicated Workspace. Whether it’s your garage, a toolshed in the backyard, or just an area off the den, you will need a space that’s just for work.
2. A Separate Phone Line. Small business VoIP service plans are cheap and easy to sign up for. You can also add an extension or line to your existing residential VoIP service arrangement.
3. A Fast Internet Connection. For businesses based online, this is non-negotiable. Your internet connection should be fast enough to support online activity and VoIP calls, if you use an internet-based phone system as your method of business communication.
4. A Door…or Earplugs. If you can’t physically separate your workspace from the rest of the house, you can mentally separate it by using earplugs to tune out audio distractions, or a folding screen to tune out visual ones.
5. A “Do Not Disturb” sign. If you’re working while others are at home, make sure they know when you’re “unavailable.”
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BIZNESS! Newsletter Issue 89
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If you’re thinking of switching to VoIP service from a traditional landline based Key, PBX, or hybrid phone system, you’re not alone- businesses of all sizes are beginning to realized the cost-saving benefits of computer/telephony integration. Switching to a VOIP phone is relatively simple- changes can be made quickly and easily, and there is usually very little equipment to purchase.
Whether you’re switching to a business VoIP service or implementing a phone system for the first time, here are a few things you need to consider:
Internet Connectivity
VoIP phone systems use the internet to make and receive calls- you’ll need to make sure your connection and your power supply can support system requirements. Generally, a steady, uninterrupted power supply and a high-speed internet connection are all that’s needed. Your connection should be able to support the added traffic that the system will create. Vendors will ask how many employees will be using the system, how many calls are placed daily, and take into consideration features like auto attendant and call transferring when setting up your internet connection to support your system. You may need to purchase additional routers or install a backup power supply.
VoIP Adapters
If you’re witching to VoIP from a traditional phone system, you can save by purchasing adapters for your current phones. A traditional phone fitted with a VoIP adapter works identically to a VoIP phone. Most adapters are less than $50 each, and are often available in bulk discounts for larger offices. In lieu of adaptors, you can also purchase VoIP phones, headsets, or microphones that can be connected directly to a computer and used in place of a traditional headset. Most business and residential VoIP service providers sell both VoIP-compatible phones and adapters.
VoIP Phones
Voice over Internet Protocol phones are slightly more expensive that VoIP adapters, but are a good investment if you plan to use the system for several years. VoIP phones are easy to use and install- they don’t take any special training to set up. Once installed, they work identically to traditional phones. Most VoIP phones cost at least $100 each, with many vendors offering steep discounts for phones purchased in bulk.
Switching to a VoIP system takes surprisingly little time. Once you’ve decided to make the switch, you can shop around for providers and compare prices for services and equipment. Most providers can also make suggestions about system configuration (i.e., if you need a faster internet connection) during this stage. Once you’ve settled on a service provider and purchased equipment, you can have the new system up and running in less than a week.
About the Author
Merrin Muxlow is a writer, yoga instructor, and law student based in San Diego, California. She writes extensively for Resource Nation, a company that provides resources for business owners, and is a frequent contributor to several sites and programs that offer tools for entrepreneurs, including Dell and BizEquity.