5 Common Mistakes People Make When Starting Up a Small Business

This article is contributed by Sam Carpenter, author of the new book, ‘Work the System: The Simple Mechanics of Working Less and Making More’.
Whether you’ve established a small business, are in the midst of launching one, or simply considering it for the future, it’s certain you want at least one thing out of this investment: success.
Starting, and running, a small business isn’t a cakewalk. It’s hard to believe, but over 50 percent of small businesses fail in their first year and 95 percent fail within the first five years, according to the U.S. Small Business Association. Starting a business is risky for most, but success can come for those who proceed with logic and discipline.
Here are five common mistakes people tend to make when starting up a small business – and how you can avoid them:
1. Business owners don’t create documented procedures for the day-to-day operation.
It’s a simple equation: Systems = freedom. A “working procedure” is a documented description of how to perform a task. Having it prevents random problems and ensures the task is performed exactly and consistently. Procedures help you delegate, improve your scheduling ability, and allow you to work smarter and accomplish more with less effort. Thus, work less and make more. It’s ironic, but by implementing documented system procedures, your employees are free to be creative because they don’t have to “wing it” each time they perform their job duties; everyone operates at a smoother pace because there is a proven, working process. Everyone knows what to do and what to expect. Your people don’t have to be mind-readers or fortune tellers.
2. Owners don’t delegate – they are “doing the work.”
The reason a business owner can work a few hours a week, or take an extended vacation without stress, is because they have created systems, implemented written procedures with supporting documentation, and have learned to delegate. I know, I know. You’re zealous, dreamy-eyed, and proficient at what you do, and as the leader of an organization, you’re committed to doing whatever it takes to get your new business off the ground. Successful people don’t work harder; they work smarter. This means focusing on what you do best, and delegating the rest. Ask yourself what you enjoy doing least for your business. Perhaps that’s bookkeeping or making phone calls to potential clients. Then, imagine literally giving away these tasks. Get rid of the “I am Superman” attitude and hire people who are trustworthy and qualified to take much of the weight off your shoulders.
3. Owners don’t use time wisely.
Biological Prime Time is when your brainpower is at peak capacity. People function at maximum effectiveness about six hours out of a 24-hour day. It is important to understand this interesting facet of human performance, determine precisely when your prime time occurs, and then use it wisely. Six hours out of a 24-hour day is not much. Presuming you wish to reach your goals sooner rather than later, it is best the tasks that contribute most to your primary goals are performed during your prime time hours and you protect those hours from interruption. Also, don’t start your day without a to-do list. Make a list of tasks and categorize them into business-building activities, client activities, and personal items. Then, prioritize, remove distractions, delegate, and stick to your plan.
4. Owners see their job, life, and business as “holistic.”
You must change your fundamental perspective to see the elements of your world as separate, linear systems. See that these systems can be perfected, one-by-one. Understand that by perfecting a primary system’s sub-systems, the primary system will be perfected – and, although you are taking a non-holistic approach, your end product – your business – will be a highly efficient, entirely holistic, “Primary System.”
5. Owners don’t have a strategic objective or set of operating principles.
A strategic objective is short, usually a single page in length. It defines overall goals, describes methodology, and prescribes action. It gives direction for making major and minor decisions. It’s an essential instrument for a business and for personal life. General operating principles are a two to three page collection of “guidelines for decision making” that are congruent with the strategic objective. Essential for the work environment and in a simplified and shorter format, they also guide one’s personal life. Two examples of simple operating principles are “Do it now,” and, “choose the simplest solution.”
Sam Carpenter, author and speaker, is president and CEO of Centratel, an elite quality telephone answering service, and author of the new book, Work the System: The Simple Mechanics of Working Less and Making More. Success in life, business, and relationships can be yours, too. Sam’s approach is not mystical or esoteric; it’s simple, mechanical, and attainable. Visit http://www.workthesystem.com to purchase your copy of Work the System.