You will get all you want in life if you help enough other people get what they want.
In a financially-strapped economy like this one, a common response to suggestions to grow business is negative.
“I can’t afford to advertise.”
“I have to cut marketing expenses.”
We focus on what we can’t do.
Will that grow your business?
What would it cost you to follow Zig Ziglar’s advice to positively grow your business?
Here are 3 no-cost ways to positively grow your business by helping others get what they want:
Greet with a Welcoming Smile
Ever watched one person yawn and within seconds everyone else in the group is yawning or stifling one?
Shawn Achor in his fantastic book, The Happiness Advantage, says that happens because our brains have mirror neurons that fire back what we receive. A yawn prompts a yawn…
…and a smile elicits a smile.
A smile at the door of your business begins the creation of a positive experience for your guests. That smile means they will likely smile back and so starts a delightful conversation that climaxes in a purchase today that leads to a relationship tomorrow that increases her lifetime value to your business in real dollars.
What that customer really wants is someone who opens the door to helping her find what she wants for her family, her friend’s child about to graduate, her car’s need of an oil change, etc.
Your greeting smile is invariably returned and invites, “Come in and let’s find what you want.”
Give a Listening Ear
Jeb Blount in his marvelous book, People Buy You, asks, “Do you take a genuine interest in others?”
In his outstanding book, Lead from the Heart, Mark C. Crowley states, “We must be willing to look at and really see the humanity in every person who works for us.”
Connecting with others as human beings is transformational, creating employees, customers, and vendors for life rather than merely “one and done.”
The surest, best way to connect is to give a listening ear. Ask a question and listen with interest. Feedback what you hear. Listen some more. Then ask another question. Keep listening.
Yes, it costs time, energy, and attention. See beyond the immediate investment and gaze long-term into the relationship that will pay dividends for years.
Grow Politely Considerate
Numerous surveys reveal social civility is at an all-time low. Road rage incidents are rising. It’s an election year and negative advertising increases our collective economic uncertainty.
Yes, we have an oversupply of jerks.
Avoid being one more.
Thank that customer for being your guest today regardless of whether she buys or not.
Give her a coupon of appreciation to use on her next visit just for stopping by.
Ask for her contact information so you can let her know when the next sale starts.
Get her birth date and send her a “Happy Birthday” email.
Give her your Facebook fan page address and encourage her to download the unadvertised specials and share with her friends.
Be on her side. She’s struggling to make ends meet, too.
The Golden Rule works. Work the Golden Rule.
Then with a welcoming smile, a listening ear, and polite consideration, watch as your business positively grows as you implement these 3 no-cost ways.
About the Author:
Dr. Joey Faucette is the #1 Amazon best-selling author of Work Positive in a Negative World (Entrepreneur Press), coach, and speaker who helps professionals discover success in the silver lining of their business and achieve their dreams. Discover more at www.ListentoLife.org/speaking.
