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How-To Guides

How to Handle the Nightmare Client

How to Handle the Nightmare Client

From the very beginning, they were a tough client.

Demanding and special; they said they were like no other company I had worked with.   And they were right, but not for the reasons they thought.

All of my clients are like no other I’ve worked with.

They micro managed and wanted everything documented.  And I mean EVERYTHING!  They focused on what was not working.

When we finally got James into the room he barely raised his eyes from the laptop screen in front of him.  He seemed to be distracted and barely acknowledged even when the conversation referenced him directly.

Finally he looked up and said, ‘well my clients are too busy, stressed and conservative to listen to a story’.  I smiled and said to him, “James, can I tell you a story?”  He shrugged and reluctantly agreed.

I told him a quite a long tale with a great message; about opening up and trust and abundance.  An inspiring story about faith in what is and reconnecting with the core reason you do what you do.

I can’t say he was totally transformed but he certainly lightened up and his reluctance melted.  He was 100% more engaged and began to ask specific questions about how I deal with the kind of clients he described.

I gave the example of the story I had just told him.  He nodded and then began to smile.  He didn’t say it but I knew he had seen it.

What he described in his ‘very difficult’ clients was a complete mirror of how he was behaving in the meeting.  He could begin to see it now.

So often the very thing we identify in others is the biggest issue we struggle with ourselves.

The frustration we experience in our clients is the challenge we face ourselves.

This ‘tough’ client was a huge learning experience for me.  It was a fantastic opportunity to really trust myself and my work; to be beyond confident as I had to continually reassure them.

It was the chance to fully show up, to face and be resilient to constant doubt, criticism and negative focus.

It was the amazing experience of fully walking my talk, using my own tools and resources to tell a fantastic story and live that   story.

So, where are you facing your biggest fears, doubts and negativity?  Are you managing to tell a powerful story?  What story can you tell that would shift the negativity for you and for your client?

Categories
People & Relationships

LinkedIn Marketing For Women Business Owners Who Want More Website Traffic, PR and Profits

linkedin-for-b2b-marketers

Article Contributed by Kristina Jaramillo

As a women business owner, we must stand out in order to compete for our market share. The question is: “how can you differentiate yourself from the competition on LinkedIn when there are over 200 million business professionals on LinkedIn – and thousands that are just like you?”

The first thing you must do is change your profile so it does not read like a resume – and so it doesn’t have the same boring, generic benefit language as everyone else in your industry. Your profile has to show decision makers or influencers why they should connect with you and exactly how you can help.

The second thing you must do is create unique content that is not the same regurgitated garbage that’s already all over the web. You need to share stories and case studies. And, you need to challenge how your prospects think and act.

Below, you’ll find 4 mini case studies on how 4 women business owners are standing out on LinkedIn – and profiting.

How the Founder of Wizard Media Gained Hundreds of Leads and $60,000 by Mixing Content Marketing with LinkedIn Marketing

If you look at the profile of Jimena Cortes, you’ll notice we’ve included case studies. For example, you’ll find a case study on how Jimena built a Neiman Marcus jewelry designer’s Facebook community to 45,000 members in nine months (something retailers would be very interested in.) Within that case study, Jimena shows why her strategies took the client from 600 fans to 45,000 fans, zero engagement to capturing 37% of her fans information and from zero sales to $12,000 in 3 days.

Because her profile has content that resonates with her targeted audiences – her targeted audiences are accepting her LinkedIn connection. They’re joining her LinkedIn groups where she offers more content.  The profile attracted a prospect that was ready, willing and able to spend $36,000 per year on her services.

Plus, when Jimena completes an email lead generation campaign through LinkedIn (using LinkedIn groups) about an upcoming webinar – prospects are signing up because they see that she has value to offer just by looking at her profile. By mixing LinkedIn marketing with webinar marketing (a form of content marketing Jimena gained an additional $60,000 for her business last year.

IT Marketing Firm Gains 4 New Clients Fast By Challenging the Way Software and Technology Companies Market Their Solutions

Conversion Copywriting President Susan Tatum creates thought leadership content for her clients so they can attract more prospects. But she was creating the same old, boring topics on her own blog. She was writing about topics like “how to write an awesome white paper”, “why tech marketers must have a blog” and “5 signs you’re talking to the wrong content writer.” She was writing for the search engines – but she wasn’t writing content that would position her as an influencer within the different social media circles she belonged to including LinkedIn.

LinkedIn members are savvy, educated professionals who are constantly looking for new and original ideas and ways of conducting business. As there are thousands of LinkedIn groups with hundreds of discussions happening every single day, your content will get ignored if you are providing the same old, regurgitated content that’s already all over the web.

By creating thought provoking blog posts, special reports and discussions that literally open the eyes of technology marketers inside her own LinkedIn group and inside the 50 targeted groups she belongs to, Susan increased her website traffic by 300%. She went from 0 LinkedIn shares to 90+ LinkedIn shares. And, she was able to recently gain 4 new clients including a company that serves 86% of the Fortune 100.

International Coaching Firm Attracts More Women Business Owners By Telling Stories

While working with Zee Worstell, President of AccelerateHer, I discovered that she and her clients had amazing stories to tell. Zee’s expertise is in showing women business owners how to price themselves appropriately. She know first-hand how hard this because she came across this issue when she was growing her recruiting business. When she was starting out she would lower her prices in order to secure a client and wound up earning less than she was worth. This backfired because prospects would doubt her work because she was priced significantly lower than her competition. She was turning off prospects just by lowering her fees – and the clients she did get failed to show her respect.

So, we had Zee create blog posts that discussed the “good girl beliefs” that held her back as a women business owners. She discussed her own confidence issues within the articles and the mistakes she made. She also writes articles where she discusses the challenges her clients faced – and she tells their complete story and how they’ve become successful.

As on average women business owners make 45% less than male business owners, her target audience resonated with the discussions that were being created based on the blog posts. In fact, when she spoke too many of her LinkedIn connections on the phone (as she took the LinkedIn conversation offline) they felt like she was writing and speaking directly to them. As a result they signed up for her coaching program.

Now, offer real value, challenge your prospects, start thought provoking conversations, showcase your expertise by sharing case studies, demonstrate your relevance and connect with your audience with stories – and you will generate more leads with LinkedIn.

About the Author:

New York Times recognized social media expert Kristina Jaramillo helps women business owners and executives find, influence and convert prospects into clients using LinkedIn marketing and content marketing. To help readers further, she has interviewed a senior content marketing manager at LinkedIn and a top executive at Slideshare. You can get access to these recordings at http://www.freelinkedinmarketingtraining.com

Categories
Work Life

I Want to Run Away And Hide…

I Want to Run Away And Hide

Have you ever wished the ground would open up and swallow you?

Did you ever want to run away and hide?

Have you ever thought; this moment is one I just want to forget ever happened?

It’s pretty common, yet quite unbearable.

I had offered to tell a story.  I stood up in front of close to 100 people and the energy was all wrong.  I suppose it was a combination of family dynamics (it was an extended family event), unclear expectations (they were waiting for the meal to be served!) and alcohol (them not me!)

Whatever the reasons, I bombed.  Totally!  I wanted to crawl under the carpet, I wanted to simply disappear.

The truth is, even as I write this, I feel uncomfortable.

But I’m glad it happened.

No, this is not some kind of vindictive, family pay-back!

It’s not a professional death-wish.

It is, in fact, a reminder of our vulnerability.

We are never completely immune to totally screwing up and it’s good to remember that!

If I get too blasé before a webinar or too confident before a business meeting, I reckon it’s tempting the gods.

Of course, I don’t belief I’ll be struck down in some way.

I’ll end up striking myself down.

I’ll make mistakes and I won’t give enough of myself to actually do the work and get the job done as well as I can.

If I don’t have to make an effort to really show up then I’m not really present.

When I go on stage or speak in front of a group (yes, even a small one!) I get nervous.

Sometimes, I get VERY nervous.  And I’m delighted that it happens.

You see, the minute I stop getting nervous before I speak, I’ll get worried.  If I’m not nervous, then I’ll know that I’m not giving my best.

If I’m not even nervous then clearly I’m not challenging myself to get out of my comfort zone and really serve others.

So when I start feeling mildly uncomfortable.  When I start feeling the usual butterflies in my stomach and a kind of intense focus and sensitivity to everything around me, then I know I’m nearly ready.

I know that this is the state, for me, that gets me out of my safety zone and really striving to serve.  This is that way I can totally show up, to contribute and add value.

I’m not comfortable talking about my failures, but I have to.

As a reformed (maybe reforming!!) perfectionist, it’s not fun admitting my many mistakes, but I have to.

That’s the real world.  It’s the playground where we get to really live.  It’s the only way to learn and grow and keep developing.

Isn’t that what life’s all about?