Categories
Customer Service

Attract Clients – Narrow Your Focus to Get Clients

A fisherman who casts a wide net may catch more fish, but the one who throws out a single line with a special lure will catch the prized barracuda.

Potential Clients are constantly searching for experts to solve their problems. When a rash breaks out you go to a dermatologist. When the car needs an oil change you head to Jiffy Lube. When the New York Yankees are leading by 1 run in the last inning they call out their “closer.” Expertise sells because expertise works.

Becoming an expert in a specific niche will accelerate your business in several areas. It allows you to focus on specific clientele and not waste energy in the search for consumers. Specific expertise gives the opportunity for name recognition within that community. A niche also permits you to expand your knowledge with ease.

Now it’s time to convey your expertise to the marketplace.

Put yourself into the public eye as an expert. There are several ways to do this through website marketing, business cards, and stationery. People believe what they see. Make it easier for them by putting it on your correspondence.

Always hone your ability. New technology, teachings, and techniques are a constant in today’s world. Be current on your knowledge and be able to offer new solutions to clients. Make sure to let everyone know your past and present education. Customers want to know their “expert” is current on things. They’ll even brag about it to their friends.

Put your thoughts down on paper. With today’s technology it’s easy to get ideas out. Write a blog, newsletter, or ebook to spread thoughts and cement your reputation as an expert.

Take a personal interest in every client. Everyone has differing needs. What works for one person may not work for another. Take the time to get familiar with clients so you can explain why your service is the best choice for them.

Make your past work accessible with a portfolio. People buy based on past work. A good piece of work speaks louder than any sales pitch. Make sure to use past client testimonials with your portfolio. This is a double whammy that will show quality of work and client service.

Categories
Branding

Let’s Talk About Designing Your Very First Inviting Brand

Article Contributed by Erin Ferree

After all, this is where all my experience comes from… I started out as a graphic designer, helping very-first-timers design their first business brands.

Along the way, I learned many, many valuable lessons about designing your first brand… so I thought I should share.

Many first-time entrepreneurs consider designing their brand a “first order of business” –  they think that before they launch, they’ve got to design their logo, business cards and their website.

I get it… there’s a lot of not-fun stuff to do when you start your business. Setting up accounts. Creating contracts. Dealing with your business entity choice (whether you’ll be a corporation, sole proprietor or LLC).

This is important stuff, and at the same time, it’s really not the creative adventure you set out to have in your business.

So you avoid it… and try to have some serious fun by commissioning or creating your business designs.

And you’re counting that fun towards the cause of “advancing your business”.

That’s oh-so-wrong. For many reasons.

First of all, it’s a stalling tactic that nervous entrepreneurs use to avoid selling their services. Selling freaks them out, so they say, “I just have to have this website put together… then I can start making calls.”

That’s straight-up crazy… you don’t need a website, or a logo, or really any graphics at all. You just have to start having those first conversations with potential clients and start selling and delivering your services.

It may seem that having a logo will make that transition easier, and the truth is… it’s more likely to hurt you than to help you.

And reason #2 will show you why that’s so important: because a brand is a two-way discussion. You have to design your brand to speak to your ideal clients. To show and tell them what you stand for in your business.

If you haven’t had any clients yet, how can you possibly design your brand FOR them?

You’ve got to create your brand for your clients. They’re the ones listening in and watching you. And so your brand has to be meant to communicate with them.

Because they’re completely serious about a picture saying 1000 words… and you want to make sure they’re saying the right 1000 words to the right people. Right?

Your brand designs should communicate all of that meaning and emotion behind your business.

So, before you design, you not only have to figure out who you’re communicating with… but also what you’re trying to say.

How to figure that out? Answer these questions:

What is your business all about?

And how do you want your clients to feel when they work with you?

In your brand,  you have the opportunity to tell your clients all of that, and even more, about your business.

Your brand is powerful because you can show, not just tell.

A gorgeous brand can do so much more than communicate.

  • Gives your invisible, intangible service a face and makes it more real and less abstract.
  • Turns heads and opens doors for you.  Clients will say, “have you seen this?” and pass your marketing along for you.
  • Sticks in peoples’ minds, making a memorable, lasting impact.
  • Moves your clients from “know” to “like” quickly… and ease the transition into “trust.” You’ll know this is happening when you hear them say, “wow, I love that! Tell me more…”
  • Raises the perceived value of your services, cut back on sales objections and speed up your sales cycle.

So, it’s imperative that you put the effort into figuring out what you want your 1000 word-picture to say, and who you want it to say that to. That’s the only way you’re going to make the gorgeous impression you want to make.

Do you want more clients? Learn how treating your brand like an invitation helps you get more clients. This interactive ebook will walk you through10 secrets for small business owners that open the door to more sales, make their brands more engaging and create their own success. Grab yours today! http://www.brandstyledesign.com/inviting-branding

Erin Ferree is a branding coach, design genius and strategic thinker. She loves connecting the dots between passion and profit, mixing strategy and inspiration and shaking things up. She’s branded over 450 small businesses in the last 10 years, to create an open, honest, inviting brand with integrity. http://brandstyledesign.com