Categories
People & Relationships

Coaching and Psychological Styles: Adjust Your Approach!

“Adjust your approach.” As a coach, you’re probably familiar with this concept, as different clients need different tools – and different types of communication – to achieve the results they’re looking for. But most often, these adjustments are based purely on intuition; sometimes they make a difference in the client relationship, and sometimes they don’t.

Just as problematic is the fact that coaches often don’t adjust their approach until the first approach has clearly failed to produce results, eroding client confidence and straining the coach/client relationship, sometimes to the breaking point. In this case, such adjustments are a classic case of “too little, too late.”

The Perceptual Style Theory offers a reliable means of avoiding this by giving you, the coach, a clear picture of who the client is before you begin working together. By making use of an assessment that reveals the client’s psychological type at the outset of the coaching relationship, it’s possible to make those important adjustments right away.

The power of this is hard to overstate, as it gives the client an immediate sense of being deeply understood. As the coaching relationship progresses, it also gives the coach a clear picture of what kind of language will speak to the client, and what kind of language won’t.

When you honor and connect with a client’s Perceptual Style (PS), you interact with them in a way that reflects their actual experience of the world. Based on your knowledge of your client’s PS and your understanding of your own PS, you can adjust your approach to ensure that your client gets the most out of the coaching experience.

To clarify, when we talk about adjusting your approach, we’re talking about fine tuning the words you use, as well as the manner in which you interact with them, including intensity, speed, emotional variability, and energy level. Each PS has its own comfort zone, sources of motivation and inspiration, and immediate turn-offs. Knowledge of all of these things can be crucial in catalyzing the kind of results the client is looking for.

Knowledge of the client’s PS can help you to interact in ways that will promote clear communication and avoid stylistic conflict. It is, in effect, meeting your client halfway –

so that even though you do not see the world the way they do, you have the tools to acknowledge and respect their worldview as valid.

By learning to adjust your approach to accommodate each of the six innate Perceptual Styles, you’ll see your effectiveness as a coach grow exponentially. It is, after all, simply human nature to respond to those who speak our language, and interact in the ways we’re most comfortable, even when we’re seeking significant change in our lives, be it professionally or personally.

About the Author: 

Lynda-Ross Vega: A partner at Vega Behavioral Consulting, Ltd., Lynda-Ross specializes in helping entrepreneurs and coaches build dynamite teams and systems that WORK. She is co-creator of Perceptual Style Theory, a revolutionary psychological assessment system that teaches people how to unleash their deepest potentials for success. For free information on how to succeed as an entrepreneur or coach, create a thriving business and build your bottom line doing more of what you love, visit www.YourTalentAdvantage.com

 

Categories
Work Life

3 Tips to Clean Up Your Dirty Business Habits

I walk in and out of our backdoor every day. I see this door a lot, but I learned recently that I don’t really look at it.

For some reason, I noticed how dirty the glass was in this door.  But it was like I saw it for the first time, or the first time in a long time.

I sprayed and wiped the window, then wondered, “Why hadn’t I noticed that before?”

Walking through that door is a habit. Once something becomes a habit, it’s familiar. That means we assume we know how it looks or acts without really looking.

Take your business, for instance.

You have certain business habits. They’re familiar. Based on your assumptions.

Most of them are about you.

And they’re strangling your profitability.

Here’s some familiar business dirt that could use a good cleaning.

Features and Benefits

When you talk about your company, what words do you use?

Do you focus on the company itself, the key features it offers? As you listen to yourself, do you hear, “I” or “Us”?

Or, “You” and “Your”?

It’s a familiar habit to extol the virtues of your company. You work hard and you’re proud of your business. It’s a familiar door.

However, your business features have value only as they benefit the customer.

What problems do you solve for them? How is their work accomplished more quickly or pleasantly by your services?

It’s not about you. It’s about your customers and what you do for them.

Clean the “me” from your feature-driven conversation and let “thee”-benefits shine.

Selling and Buying

Which do you do—sell to your clients or remove the obstacles to their buying?

Your habit may be to sell, which focuses more on why your widget is the best one in the world. But what if that customer isn’t interested in a widget? No amount of selling will close the deal.

I heard a story about a furniture store sales rep who attempted to sell a customer who wanted a round coffee table. The rep showed her every square and rectangle table in the store. Exasperated, the customer asked if he could order her one. “Of course,” he said. “I’ll email you a picture and the website.”

You guessed it. The picture was of a rectangle coffee table.

Accurate listening is the difference between selling and buying. Ask the right questions with a smile, listen carefully, and you’ll discover everything you need to know to help convert the visitor into a customer for life who sends all of her friends to you to buy.

Spray and clean the “selling,” listening until it sparkles with “buying” and you form a mutually beneficially relationship.

Transactions and Transformations

Such mutually beneficial relationships are transformative, not just transactional.

Who do you take your vehicle to for repairs—someone who just keeps replacing parts and charging you for it?

Or, someone who accurately diagnoses and fixes your vehicle’s problem, and you drive away confidently?

Your customers give you far more than their money. They give you their trust.

They return when they trust you because you transformed the relationship.

They never come back if you don’t because you simply transacted business.

Spray and clean your business practices until they sparkle with more than money. Trust is the currency of doing business today.

Clean up your dirty business habits and you’ll see clearly more profits than ever before.

About the Author:

Best-selling author, speaker, and coach Dr. Joey Faucette shares how all of us working together create a more positive world this week. Adapted from his #1 Amazon best-seller, Work Positive in a Negative World.

Categories
People & Relationships

Strengths-Based Coaching: Creating Real Impact for Clients

Why did you get into coaching? One of the most likely reasons is that you wanted to have a real, positive and lasting impact on the lives of your clients.

Unfortunately, many of the approaches that coaches currently use in their work don’t have this kind of lasting effect, for the simple reason that they focus on what clients currently don’t do well, as opposed to what they do.

It sounds counterintuitive, doesn’t it? After all, the client has come to you, the coach, because they have an issue in their life (or a host of issues) they want to change. Change, by definition, calls for something new. Surely there can’t be any harm in helping clients figure out new skills that can help them change their circumstances.

Well, yes and no.

A coaching approach based on the usual method of trying to strengthen these acquired skills – i.e., things that don’t come naturally to them – may have an impact on a client’s life, but it is likely to be short lived and superficial. (It’s also, quite honestly, the kind of stuff you find in self-help books and magazines that want to help you, essentially “become someone else.”)

Clients come to us as coaches most often because they don’t know what to do to change and often cannot articulate why what they are trying to do isn’t working. Over the past 30 years of coaching, my business partner and I have found that real results come when we help our clients discover what it is they already do well, and put it to greater use in their lives. We call this strengths-based coaching.

Using their natural gifts consciously in their lives not only tends to help a client blow through whatever blocks they might be facing, it’s more fun for the client. After all, who doesn’t enjoy doing what they do well? It’s a winning combination that inevitably leads to a real, lasting impact.

Of course, a total focus on a client’s strengths isn’t always an option – sometimes, in order to overcome a block, a client really does need to acquire new skills. But even so, we do our best to focus on those new skills in a way that honors who the client is by taking advantage of their natural capacities. When letting go of roles that require acquired capacities is not an option – such as job, for example, that doesn’t really satisfy the client, but which they can’t quit for the time being – then coaching should explore how the client can keep the end objectives (to keep the job) but modify the means used to achieve it so that they use their natural skills and abilities as much as possible.

In the end, it’s all about making room for your client’s brilliance, and how that person can put it to work in overcoming their challenges. Ultimately, the client needs to accomplish his or her personal objectives and goals by using their own natural strengths.

About the Author: 

Gary Jordan, Ph.D., has over 27 years of experience in clinical psychology, behavioral assessment, individual development, and coaching. He earned his doctorate in Clinical Psychology from the California School of Professional Psychology – Berkeley.  He is co-creator of Perceptual Style Theory, a revolutionary psychological assessment system that teaches people how to unleash their deepest potentials for success. He’s a partner at Vega Behavioral Consulting, Ltd., a consulting firm that specializes in helping people discover their true skills and talents.  For free information on how to succeed as an entrepreneur or coach, create a thriving business and build your bottom line doing more of what you love, visit http://www.YourTalentAdvantage.com

 

Categories
Operations

Five Reasons How QuickBooks Can Drive Your Business

1. It’s easier, faster and helps you make sense of your figures

QuickBooks business accounting software is quicker than doing everything on paper and simpler than using spreadsheets. Sure, it probably won’t make your accounts exciting. But it will help you understand and stay on top of your finances.

2. Stop wasting time on pointless tasks

Still struggling with spreadsheets or plugging away with sheets of paper? Time could be wasted along the way. QuickBooks automates painful accounting tasks so you spend less time on jobs like invoicing, reconciling payments and creating VAT returns.

3. Watch sales like a hawk (or an investor)

Track every sale you make and every expense you incur, with up-to-the second cash flow figures. QuickBooks puts the very latest cash flow figures in front of you – so you can see exactly how you’re doing without bothering your accountant.

4. No maths or spreadsheet skills required

It’s not just faster. It’s easier too – master your accounts without manual calculations or tricky spreadsheet formulas. QuickBooks does the sums for you, using built-in formulas. That’s one in the eye for Excel!

5. You don’t have to commit until you’re sure

No matter which edition of QuickBooks you choose, you’ll get plenty of time to make absolutely sure it’s right for your business. There are both desktop as well as online accounting software. All the packages include either a trial period, or a 60 day money back guarantee – so you can buy with confidence.