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Sales & Marketing

Outsourcing Your Marketing – Should You Hire Outside Marketing Help Now?

Article Contributed by Scott Glatstein

After huddling in our bunkers for much of the past 18 months we look forward to restoring growth and prosperity to our companies. Many firms will find, however, that they are unable to harness the early breezes of expansion due to resource constraints that are a direct result of recent knee-jerk staff reductions.

Peter Cappelli, Wharton management professor and director of the school’s Center for Human Resources observed that the recent economic crisis forced many managers to focus only on the short-term. Slaves to quarterly performance expectations, departments cut employees with little concern for the long-term impact of layoffs. In many cases they were forced to sacrifice core competencies resulting in a devastating brain drain.

As an expert on post-recession employment recovery Cappelli knows that it will be some time before hiring begins again in earnest. “Companies will always wait to see that the demand is there because the fixed cost of hiring isn’t trivial.” Instead companies will use contract/temporary workers to hedge their bets on hiring, rather than committing to paying wages and benefits to permanent, full-time workers.

The use of contract labor to augment one’s staff isn’t a new concept. In fact prior to the recession it was fairly commonplace in IT, Finance and even Human Resources. Many firms outsourced whole projects or departments to large staffing firms. But this practice was less prevalent in marketing.

Top 5 Reasons to Hire Outside Marketing Expertise Now

If you find yourself short on talent necessary to grow your business consider these benefits of augmenting your existing staff with temporary marketers:

1) No long-term commitment. You can generally hire full- or part-time marketing resources by the hour, week or month without committing to long-term employment. This allows you to cover temporary holes (i.e. maternity leave) or limited workload surges (i.e. a new product launch) without affecting headcount.

2) Scale up or down at will. Flexibility is the biggest benefit of contract marketers. As your needs change so can your temporary workforce whether it be the overall number of contactors you use or the individual skill levels you choose to access.

3) New ideas. New marketers bring a fresh perspective and new ideas. By augmenting your current staff with marketers from other backgrounds and industries you bring new ways of approaching old problems to your organization.

4) Rent-to-Buy Option. In a resource constrained environment hiring the wrong person can be catastrophic. In many cases, hiring a marketer on a short-term contract allows you to test drive them before committing to permanent employment.

5) Saves Time and Money. HR experts say it costs a company a year’s salary just to hire a new employee. Depending on the level of the position it can take 2-6 months to land the right candidate. In the meantime, work is falling through the cracks. Contract marketers are generally available to start making contributions within 48 hours with little or no upfront costs.

The final chapters of The Great Recession will be written in the next 12-18 months. Those who boldly embrace the nascent recovery will gain share and thrive in the years to come. Those who continue to cower and wait for better days may be irreparably harmed. But seizing the initiative will take resources, specifically the arms and legs necessary to keep your marketing initiatives on track. Perhaps now is the time to take a new look at securing temporary marketing talent.

About the Author

Pioneering Marketing Consultant and author of Strategy Activation: How to Turn Your Vision into Marketplace Success Scott Glatstein drives profitable growth by filling clients’ existing resource gaps with talented contract marketers. Now check out his free checklist that will help you choose an outside marketing firm that will enable you to achieve higher profits. Get it now at: http://www.imperativesllc.com/newsite/learningcenter/publications.html

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Recommendations

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Operations

Best of the Janes: Tracking Business Performance

Tracking a company’s key business metrics is essential in determining next steps and in planning for the future. Although each business owner has her own methods for running her business, every business owner can benefit from the following advice regarding tracking business performance:

* Use measurable marketing systems. Because marketing often requires a significant investment of time and/or money, it is important that the systems a business owner employs be measurable. For example, Google “pay per click”  advertising can track how many Internet users get a certain company’s link during a search and how many visit the link. Creating measurable marketing systems can be as simple as sending out coupons customers can bring in, or providing a discount to customers who mention a radio or TV ad, or asking customers to fill out a quick survey about how they heard about the business. In this way, a business owner can decide whether her resources are well-spent.

* Study existing customer relationships. By sending out a quick e-mail survey or questionnaire to existing customers, a business owner can gather information about what she’s doing well, what she could work to improve, and which services she might want to consider adding or cutting. For example, if she sells books, games and toys, and customers report that they really come to her store for the games and books, she could redirect some of her resources from toys to add games and books. In another scenario, a business owner may be advertising in multiple venues, hoping that one of them will catch a customer’s attention. By interviewing her customers, she may discover that the majority of them discovered her through one particular advertising venue – and she could then better focus her advertising efforts.

* Gather testimonials. Business owners who gather testimonials are really achieving two great things at once: they’re attaining future marketing material, and they’re learning what they do best, according to their customers. By asking for feedback, a business owner can learn which of her products or services are the most successful – and she can focus on them.

Tracking a business’  performance metrics is absolutely critical in determining its best next steps – and they may come as a surprise. Not only can an entrepreneur discover whether her resources are being spent as wisely as possible, she can also use performance information to hone her products and services and to grow her business.

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About the Author:

Michele DeKinder-Smith is the founder of Jane out of the Box, an online resource dedicated to the women entrepreneur community. Discover more incredibly useful information for running a small business by taking the FREE Jane Types Assessment at Jane out of the Box. Offering networking and marketing opportunities, key resources and mentorship from successful women in business, Jane Out of the Box is online at www.janeoutofthebox.com