Posts Tagged ‘customer relationship management’
25Jan
Saying “No” Gracefully to Customers and Colleagues
Posted by Terri Zwierzynski in Customer Service
Whether you are saying no to a colleague asking you to do something, or saying no to a potential client that you really don?t want to have, the ability to say no gracefully is a key skill when you are in business as a solo entrepreneur. Here are four quick steps to learning this skill.
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