Posted by Pamela Swift in Communication Skills
As your business grows, you will find that the time your employees spend interacting with customers is growing to grow substantially as well. In order to keep in line with what you need your bottom line to be and to ensure customer satisfaction, you will want to expand on the various ways you assist your customers.
Why Speed Is Of Importance
Most customers are going to lose faith in a company that is giving them the run around when it comes to getting their questions and concerns answered. Even if you are not really giving them the run around, they might feel as though you are if they have to be transferred to one department after another, explaining their story all over again each time, just to have one simple problem addressed.
Use Digital Technology
The use of CTI integration, computer telephony integration, is an important use of your time and your customers time. It will speed up the process of getting to the bottom of the needs of the customer, while freeing up a lot of your employees time. They can be busy handling other things that a digital solution cannot do on its own.
The use of emails might seem like something that should be a thing of the past, but there is nothing that beats solid written communication. It allows the customer or client to reference details again as needed. Of course, thanks to technology and many advancements, you can now add calendar appointments, documents and spreadsheets, and pictures to any email that you send.
This is a great way to have a more personal approach with some of your clients, while still remaining completely professional. While many would still prefer a face-to-face meeting, that is not always an option, especially when you are trying to work with clients from all over the world. By using the best technology that is offered in the world of video conferencing, you should have little trouble making a very good impression on your clients.
While some people may have a hard time adjusting to the fact that what started as a way for young people to communicate online in chat rooms has now made its way into business practices, it is here to stay. According to Forbes, messaging allows instant, direct, and visual conversations to take place without too much trouble. Also, it gives everyone that chance to hold several conversations at once and no one would be the wiser. This is great for those who need to make sure that they are able to multi-task in their line of work.
As you can now see, there are many ways in which you are now going to be able to effectively communicate with those whom you do business with. All you have to do is dive right in, embrace the changes in the world of technology, and reap the financial benefits. You should notice that your business is thriving from this in no time at all.