Technology can be a lifesaver for a small business owner, but only if you know how to use today’s top tools to spark efficiency. Communication is one area that is fast becoming critical to the success of small businesses. These suggestions are good reminders on how communication technology can shave unnecessary expenses while streamlining employee workflow:

1. Improve employee satisfaction.

Aging phone systems and slow networks can frustrate your employees and annoy your customers. In some cases, an employee might become burned out and decide to move on. To help ensure that employees are productive and satisfied, your business needs a secure, reliable, and fast network.

2. Reduce unproductive travel time.

All too often, time spent on the road is time lost. A networked phone solution that offers video calls and Web conferencing can help reduce the time and expense of traveling to offsite meetings and training sessions. Instead of spending time traveling, you can use the time to get work done with technology.

3. Make it easy to work together.

Smooth collaboration between employees, partners, suppliers, and customers is a sure-fire way to boost efficiency while also reducing costs. An intelligent network lets your business take advantage of interactive calendaring, videoconferencing, unified communications, and other technologies for easy collaboration. In fact, through May 31, small business owners can take advantage of a free trial of the Verizon Collaboration Center, which gives easy access to all of these features. Companies can register for the free trial at: http://business.verizon.net/betterway/challenge.php

4. Streamline customer communications.

Delivering fast, knowledgeable service is the best way to keep customers satisfied. Linking your network phone system to a customer relationship management (CRM) solution is a great way to enhance customer communications. When a customer calls, a pop-up window with their records appears on an employee’s IP phone screen, computer screen, or both.

5. Develop a long-term technology plan.

The process of replacing obsolete hardware can interrupt your employees and bring the office to a standstill. You can minimize such disruptions by carefully determining short- and long-term business objectives and working with your network vendor or IT professional to deploy technology that matches them.

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