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Archive for the ‘Customer Service’ Category

There are two basic approaches to marketing: the widespread approach and the targeted approach. With a widespread approach, you market your product or service as broadly as possible. The idea is that if you market to everybody, somebody is going to take you up on your offer. If you want to spend a bunch of […]

  • Comments Off on What Do You Really Know About Your Target Customer?

An elder woman and her coworker are working at a newsstand and there are 30 people demanding their attention. They all want their newspaper – now.  The coworker is frazzled and frustrated because everyone wants her attention. She cannot keep up with their demands.  She is getting angry because no one is patient – she […]

  • Comments Off on Did You Have a Sacred Moment Today?

Article Contributed by Abhishek Jain We all do know and are aware of the fact that how difficult it is for the business organizations to stay ahead of their competitors when it comes to customer service trends. Consumers continue to demand a change and evolve unless and until your organization continues to stay current and […]

  • Comments Off on 7 Common Misconceptions Business Organizations Believe About Customer Service This 2016

It takes a much more resources and time to make up for the lousy customer service than to provide a good one. For obvious reasons, service excellence is a top priority for companies, but it is not realistic to nail it every time. People have less patience in the fast-paced way of modern living, and […]

  • Comments Off on Best Lessons in Customer Loyalty from the Worst Customer Service

It is easy to assume that in this ever-expanding, global, e-commerce-based marketplace, excellent customer service won’t be missed. But research today dispels this as a misconception while highlighting the fact that customer service still matters very much indeed. In fact, it may matter more than ever as a differentiating strategy for brands today. Here are […]

  • Comments Off on 3 Ways to Exceed Customer Expectations


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