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Archive for the ‘Customer Service’ Category

It takes a much more resources and time to make up for the lousy customer service than to provide a good one. For obvious reasons, service excellence is a top priority for companies, but it is not realistic to nail it every time. People have less patience in the fast-paced way of modern living, and […]

  • Comments Off on Best Lessons in Customer Loyalty from the Worst Customer Service

It is easy to assume that in this ever-expanding, global, e-commerce-based marketplace, excellent customer service won’t be missed. But research today dispels this as a misconception while highlighting the fact that customer service still matters very much indeed. In fact, it may matter more than ever as a differentiating strategy for brands today. Here are […]

  • Comments Off on 3 Ways to Exceed Customer Expectations

Article Contributed by Torri Myler Word of mouth has always been one of the strongest forms of advertising for any business. With the proliferation of online review sites, it is easier than ever for people to go online and rate their experience with your business… good or bad. Most people admit they’ve been influenced by […]

  • Comments Off on 7 Ways to Deal with Negative Online Customer Reviews

Article Contributed by Maggie Dodson Many retailers make the mistake of focusing on transactions over interactions. They get so caught up on getting customers to walk in the door one more time and make another purchase that they don’t think about how to optimize their rewards program. This results in a number of missed opportunities […]

  • Comments Off on Customer Loyalty Programs Are Not Just About Rewards

3 Easy Ways To Gain Customer Trust from Simon Jones Gaining customer trust is essential for everything from initial purchases through to customer retention, repeat business and recommendations. Without trust, your brand can’t grow and your business can’t expand. But in a fickle marketplace, knowing how to build this trust and keep customers engaged can […]

  • Comments Off on 3 Easy Ways to Gain Customer Trust

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About is a small business blog dedicated to providing business advice and resources to our community of aspiring entrepreneurs. Our specially hand-picked panel of Network experts regularly contribute entrepreneurial content and professional tips for small business owners worldwide.