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Archive for the ‘Customer Service’ Category

Article Contributed by Dr. Joey Faucette A friend of mine told me about his customer experience with an oil change. He arrived before the shop officially opened, simultaneously with another customer. She tried the door, found it open, and walked in. He followed. The two chatted, waiting for the attendant. When he arrived from the back, […]

Article Contribute by Dr. Joey Faucette A certain airline stranded me. A lot. Once for 9 hours and another time overnight with no compensation. I told my associate, “We fly them just when they’re the only choice.” And that was the case recently. So here I am unhappy about patronizing a poorly run company when […]

Article Contributed by Sarah Landrum According to KISSmetrics, it can cost 7 times as much to acquire a new customer as retain a current one. Add to that the fact that 71% of people end their business relationships because of poor customer service and 61% of them go to a competitor, and it becomes clear […]

One of the biggest initiatives for many companies as the economy continues to improve focuses on the customer experience. Businesses are currently investing millions of dollars a year to improving the overall experience of their customers. With that being said, there are times in which a business should say no to a client. This may […]

“What have you done for me lately?” is the client attitude du jour. And by “lately,” they mean very recently. The number of client experiences with and impressions from your competition expands daily with a multitude of tech-driven access points. Client engagement—from relationship to results—is a key to your increasing sales with greater productivity to […]

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