Shoppers will crowd the super centers and malls starting Thanksgiving evening in the U.S. In fact, over the next several weeks, retail stores will do 50% or more of their business for the year. So where will you go? And who will you do business with? Here are three positive reasons to shop local especially […]
My cranberry experience was one of the worst online shopping experiences I have had this year! And it did make me realize that it’s a big step for any business, and perhaps an even bigger step for their customers, to make online shopping the only option. The question arises; should e-commerce be the only option? […]
Posted by Marcel Sim in Customer Service
New Webcomics series brought to you by #entrepreneurfail and GetEntrepreneurial.com. Enjoy! It’s an epidemic out there in the entrepreneurial world. Anyone out there suffering from CAPS (Customer Acquisition Procrastination Syndrome)? Symptoms include the eager urge to work on ANYTHING and EVERYTHING except finding customers to build a new business. Your doctor (or mentor) doesn’t need to tell […]
I AM A CUSTOMER. In the last month, I have contacted a number of small businesses and companies to get information and pricing for a soup-to-nuts residential design project. Overall my customer experience has been extremely varied, but one thing I know for sure; I will not do business with you and this is why! Slow […]
When a small business owner says they hate their customers, and I’ve heard this on several occasions, it’s time to find out why and make that hard decision to change direction or go out of business. Many years ago, I met and became friends with an enterprising couple who started an ‘old-world style’ deli in […]
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