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Archive for the ‘Customer Service’ Category

Article Contributed by Brooke Cade So you’ve been gathering customer feedback and you’ve gotten what you believe to be honest responses from your customers and now you can either pat yourself on your back or make a few tweaks to achieve the next level of customer satisfaction. That’s great! …Isn’t it? Actually, no. Instead take […]

Article Contributed by Finn Pierson When many entrepreneurs decide to go into business for themselves, most never dream about how many hats they are required to wear and how many different sources of information that they will need to manage in both their macro and micro-environments. As an entrepreneur, as you begin to interact with […]

Article Contributed by Dan Razak Regardless of what you do or sell offline and online, retaining customers should be on top of your priority list. According to the Bain & Company’s study, it’s 6-7 times more expensive for companies to acquire new clients/customers than to keep the current ones. That’s why most businesses today develop […]

  • Comments Off on 3 Things That Can Help You Retain Clients

Much of this change is being driven by the pervasiveness of technology, especially social media. The following are some of the trends in customer service expectations that I have identified by talking to workshop attendees, customers, friends, and conducting a survey of available research and publications. Prompt response. Another one of the trends in customer service […]

  • Comments Off on Future Trends in Customer Service Expectations

Valentine’s Day is not typically considered a holiday most companies would recognize to celebrate their clients. But we think it’s the perfect reason to celebrate—companies value their clients and customers as the heartbeat of the business. Shift the focus from romantic love to “we love our clients!” Valentine’s Day is the perfect and unexpected opportunity […]

  • Comments Off on 10 Ways to Recognize Clients and Customers on Valentine’s Day


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