Article Contributed by Sarah Landrum According to KISSmetrics, it can cost 7 times as much to acquire a new customer as retain a current one. Add to that the fact that 71% of people end their business relationships because of poor customer service and 61% of them go to a competitor, and it becomes clear […]
One of the biggest initiatives for many companies as the economy continues to improve focuses on the customer experience. Businesses are currently investing millions of dollars a year to improving the overall experience of their customers. With that being said, there are times in which a business should say no to a client. This may […]
“What have you done for me lately?” is the client attitude du jour. And by “lately,” they mean very recently. The number of client experiences with and impressions from your competition expands daily with a multitude of tech-driven access points. Client engagement—from relationship to results—is a key to your increasing sales with greater productivity to […]
Listening to customers is vital and something that has stayed with me since my very first job. I was always taught that when someone receives good service, they might tell a handful of people if they’re reminded to. If they receive bad service, they’ll tell everyone! Gone are the days where a customer has to […]
Outsourcing all your calls to an answering service can help aid towards the growth of your business. It can make your employees manage their tasks and time better, save on money, and improve the overall client servicing. A business telephone answering service can also leave a good impression on your clients as this will allow […]
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