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Archive for the ‘Customer Service’ Category

An elder woman and her coworker are working at a newsstand and there are 30 people demanding their attention. They all want their newspaper – now.  The coworker is frazzled and frustrated because everyone wants her attention. She cannot keep up with their demands.  She is getting angry because no one is patient – she […]

Article Contributed by Abhishek Jain We all do know and are aware of the fact that how difficult it is for the business organizations to stay ahead of their competitors when it comes to customer service trends. Consumers continue to demand a change and evolve unless and until your organization continues to stay current and […]

It takes a much more resources and time to make up for the lousy customer service than to provide a good one. For obvious reasons, service excellence is a top priority for companies, but it is not realistic to nail it every time. People have less patience in the fast-paced way of modern living, and […]

It is easy to assume that in this ever-expanding, global, e-commerce-based marketplace, excellent customer service won’t be missed. But research today dispels this as a misconception while highlighting the fact that customer service still matters very much indeed. In fact, it may matter more than ever as a differentiating strategy for brands today. Here are […]

Article Contributed by Torri Myler Word of mouth has always been one of the strongest forms of advertising for any business. With the proliferation of online review sites, it is easier than ever for people to go online and rate their experience with your business… good or bad. Most people admit they’ve been influenced by […]

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