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Archive for the ‘Customer Service’ Category

My cranberry experience was one of the worst online shopping experiences I have had this year! And it did make me realize that it’s a big step for any business, and perhaps an even bigger step for their customers, to make online shopping the only option. The question arises; should e-commerce be the only option? […]

New Webcomics series brought to you by #entrepreneurfail and Enjoy! It’s an epidemic out there in the entrepreneurial world.   Anyone out there suffering from CAPS (Customer Acquisition Procrastination Syndrome)? Symptoms include the eager urge to work on ANYTHING and EVERYTHING except finding customers to build a new business. Your doctor (or mentor) doesn’t need to tell […]

I AM A CUSTOMER. In the last month, I have contacted a number of small businesses and companies to get information and pricing for a soup-to-nuts residential design project. Overall my customer experience has been extremely varied, but one thing I know for sure; I will not do business with you and this is why! Slow […]

When a small business owner says they hate their customers, and I’ve heard this on several occasions, it’s time to find out why and make that hard decision to change direction or go out of business.  Many years ago, I met and became friends with an enterprising couple who started an ‘old-world style’ deli in […]

Clients are the backbone of every solo service professional’s business. If you don’t have any, or enough, clients then you’re going to struggle to grow and build a profitable business. Therefore business owners are always on the lookout for strategies, tools, resources etc. that will make the client acquiring process much easier. But there’s one […]

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About is a small business blog dedicated to providing business advice and resources to our community of aspiring entrepreneurs. Our specially hand-picked panel of Network experts regularly contribute entrepreneurial content and professional tips for small business owners worldwide.