Article Contributed by Dr. Joey Faucette “What have you done for me lately?” is the client attitude du jour. And by “lately,” they mean very recently. The number of client experiences with and impressions from your competition expands daily with a multitude of tech-driven access points. Client engagement—from relationship to results—is a key to your [...]

Article Contributed by Dr. Joey Faucette In the last few months, our team has run up a steep learning curve in developing a new product line and the means to administer it. We’ve experienced a great deal of change and discovered as we’ve run this race that exceptional customer care is an integral part of [...]

Article Contributed by Mikkie Mills We’ve all heard the motto, “the customer is always right,” because in our consumer-based economy it has nearly become an immutable law for any business owner or manager. The commitment to customer service has almost become a given in our society, so much so that customers now seem to expect nothing short of royal [...]

Article Contributed by Alexis Neely In a recent post, I shared why you absolutely MUST have a CRM (Customer Relationship Management) system in place. And you were so enthusiastic about it, you went right out and implemented one! Yeah! You’re up and running—inviting your ideal clients to connect and stay connected with you because you have [...]

Article Contributed by Alexis Neely When you generate a lead or interact with a potential client, what systems do you have in place to maintain your connection with someone who expressed interest, but wasn’t quite ready to make a hiring decision? What about your existing clients? How are you building those relationships to turn them [...]