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Archive for the ‘Customer Service’ Category

Article Contributed by Maggie Dodson Many retailers make the mistake of focusing on transactions over interactions. They get so caught up on getting customers to walk in the door one more time and make another purchase that they don’t think about how to optimize their rewards program. This results in a number of missed opportunities […]

3 Easy Ways To Gain Customer Trust from Simon Jones Gaining customer trust is essential for everything from initial purchases through to customer retention, repeat business and recommendations. Without trust, your brand can’t grow and your business can’t expand. But in a fickle marketplace, knowing how to build this trust and keep customers engaged can […]

Article Contributed by Dr. Joey Faucette The relationships you have with your customers are the most important assets you possess. Easy to understand and take care of, right? But do you? As I travel, I encounter a great deal of customer service and disservice. I discovered 3 Strategies to Give Positive Customer Service from some […]

Article Contributed by Dr. Joey Faucette A friend of mine told me about his customer experience with an oil change. He arrived before the shop officially opened, simultaneously with another customer. She tried the door, found it open, and walked in. He followed. The two chatted, waiting for the attendant. When he arrived from the back, […]

Article Contribute by Dr. Joey Faucette A certain airline stranded me. A lot. Once for 9 hours and another time overnight with no compensation. I told my associate, “We fly them just when they’re the only choice.” And that was the case recently. So here I am unhappy about patronizing a poorly run company when […]

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