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Archive for the ‘Customer Service’ Category

It seems like a simple business axiom: the better you know your customers, the better your company will function. Yet, despite the inherent truth to that concept, thousands of companies miss the mark each day when they go to market themselves. Why? Part of it is down to how companies view their customers, and how […]

Article Contributed by Brooke Cade So you’ve been gathering customer feedback and you’ve gotten what you believe to be honest responses from your customers and now you can either pat yourself on your back or make a few tweaks to achieve the next level of customer satisfaction. That’s great! …Isn’t it? Actually, no. Instead take […]

  • Comments Off on Stop Listening to What Your Customers are Saying

Article Contributed by Finn Pierson When many entrepreneurs decide to go into business for themselves, most never dream about how many hats they are required to wear and how many different sources of information that they will need to manage in both their macro and micro-environments. As an entrepreneur, as you begin to interact with […]

  • Comments Off on The Importance of Using a CRM and Why it Should Be an Entrepreneur’s Next Business Investment

Article Contributed by Dan Razak Regardless of what you do or sell offline and online, retaining customers should be on top of your priority list. According to the Bain & Company’s study, it’s 6-7 times more expensive for companies to acquire new clients/customers than to keep the current ones. That’s why most businesses today develop […]

  • Comments Off on 3 Things That Can Help You Retain Clients

Much of this change is being driven by the pervasiveness of technology, especially social media. The following are some of the trends in customer service expectations that I have identified by talking to workshop attendees, customers, friends, and conducting a survey of available research and publications. Prompt response. Another one of the trends in customer service […]

  • Comments Off on Future Trends in Customer Service Expectations


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