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Archive for November, 2007


Measuring Your Referral Networking

Posted by Pamela Swift in Networking

Entrepreneur: Anyone who has ever tried to keep an accurate count of how many “cold calls” led to actual, cash-in-your-pocket sales knows it isn’t an easy task. The good news is that measuring success from referrals is actually quite easy. We know this because we’ve designed a networking scorecard for tracking referrals and the business […]

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Dealing With Angry Customers

Posted by Pamela Swift in Customer Service

BusinessKnowHow: Nobody makes mistakes on purpose, but they do happen. If you are working in a call center, behind a counter or in any capacity that directly interfaces with customers then you are going to encounter an irate customer at some time. The most common response is to evaluate the merit of the complaint while […]

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Surely by now you know how important it is to start strong but how exactly do we start our presentation with a bang? Here’s 7 sure-fire ways to start your presentation that will guarantee to knock the socks off your audience. 1. Open with a humorous/emotional story that leads to your key message I have […]

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Startup Students: A lot of people have a Great Idea. It might be a new invention or a local service business. Unfortunately for consumers, many would be entrepreneurs are waiting for “the right time” to start their Real Business. They have plenty of reasons (excuses) for the delays. From lack of time to lack of […]

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How Long Is Your Business Plan?

Posted by Pamela Swift in Recommendations One of the many questions about business planning I receive is how long is a typical plan? The length of a typical business plan can greatly vary from 10 pages to a 100-page document. It depends on the intended use of the plan and its audience. An internal business plan for your company will […]

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